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November 2024 by Will ro
They just want you to sign off on the plans they offer, customer service was lacking, everything I said was wrong and they were right, lack of assistance navigating and only answers phone calls when they want your money. Got called to pay a bill but they hang up on me when I attempt to pay it. Telus services are losing my trust in customer services.
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October 2024 by Paul Worsley
Highly impressed with the service we received. Ethan was attentive and patient in setting up our new accounts and explaining the process for transitioning from our previous mobile provider. This was a really pleasing introduction to Telus Mobility. Well done!
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October 2024 by likwidboi
Ported my number over from Rogers, I was told about a few promo deals that was SUPPOSED to cut my monthly bill in half. A week later I got my first bill and it was a full months worth of services, the “promo deals” weren’t promotional so they were taxed and I was told if I signed up for online security, the connection fee would be waived and I could cancel it after the first month which turned out to be not true. If you sign up, you have to STAY signed up otherwise if you cancel it, you’ll get slapped with the connection fee even if it’s six months down the road! TLDR: don’t believe everything they try to sell you in the store, always check your first bill to see if what they’ve sold you is actually applied!
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October 2024 by C. D.
In stark contrast to the terrible service I had just received at the Uptown store, Ethan at Hillside did a wonderful job to try to correct issues I was having with my fairly new phone. He did his best to understand my problem, and he explained what setting changes he recommended and why. Thank you, Ethan.
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October 2024 by Brooke C
Had a great experience here. Ethan helped me get a new phone set up for the best possible deal. He was very friendly and helpful and helped me even though I got there close to their closing time. Thanks Ethan you're the best. I'll be sure to recommend friends and fam to use this Telus location.
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September 2024 by Dion Pickles
This Telus location was super helpful in troubleshooting the issues I was having with my SIM card. Sayla, the customer service rep at this store who helped me, was particularly knowledgeable and understanding of my issue and got it resolved quickly and without any hassle.
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September 2024 by Dale Friesen
Great staff (Thiek)! I appreciate the patient help with a tough situation.
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August 2024 by Marie F
Moira was awesome tonight when we showed up at close, which is 6pm FYI! Thank you for taking 5 minutes to fix our issue. It made all the difference to us! :)
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June 2024 by Matt
Great experience! Jhonatan was awesome and very friendly. First time I've felt like a cell phone rep was interested in helping figure out what was best for me. Couldn't be happier with the service!
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June 2024 by Reetinder Kaur
Ethan at Telus Hillside mall victoria is amazing , went above and beyond the call of duty to help a senior I was almost in tears when I came in and left the store feeling happy and relieved , I highly recommend his services and as he was able to sort out my very complex issue
Wish you all the best Ethan
Telus is indeed very lucky to have you working for them you are an asset to this company
Great job ?
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April 2024 by Houtan E.
Chet and Aya gave us excellent customer service today and made sure we had everything we needed. Fast, professional, and seamless. Thanks guys!
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February 2024 by buwanne buwanne
They don't keep to their contract. Different inflated bills every month. Each time have to call with long wait . Still same issue after. Tiring and frustrating!
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December 2023 by Jeremy
Hands down the best service I've ever received from a phone or internet provider.Chet was highly efficient and I watched him go the extra mile to help both myself and the couple before. Absolutely stellar service.
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November 2023 by Info Ahmad
LOL the staff here are not interested in retaining customers….My upgrade is up and I asked what options were. Was told to stay with Telus I would need to pay 5 dollars more a month to stay.I said I don’t want that.Was told;That’s your call.Well Telus, see yea it’s been nice. ??
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November 2023 by Junaid Ahmad
LOL the staff here are not interested in retaining customers….My upgrade is up and I asked what options were. Was told to stay with Telus I would need to pay 5 dollars more a month to stay.I said I don’t want that.Was told;That’s your call.Well Telus, see yea it’s been nice. ??
