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“Phil was so helpful finding me a triathlon wetsuit that fit! Trying to order one online was a nightmare, and he was super patient and kind going through all sorts of different sizes with me. So grateful there's a place in town to try wetsuits (and tri suits) in person!”
“came in with my Wife yesterday 16th April around 5 pm ,who love buying shoes. I had a great sales rep Sara who was very patient, positive and so professional with us. After trying some pairs, we walked out very happy. Thanks a lot SaraGreat Staff we will be back??”
“Love this store not just for their lovely selection of shoes, but because of the owner. Absolutely lovely shopping experience, and would highly recommend you check out this shop!”
“Had fantastic service today at the Cobbler! Frida was so helpful and helped me out with a great new pair of boots and orthopaedic shoes. Every time I visit Victoria from Vancouver I have to take a trip into this amazing shop. Always great service and fabulous footwear! Thank you so much ❤️”
“Passion a'plenty, clearly a labor of love and artistry. Excellent and accommodating customer service, especially with special requests and custom work.
Looking forward to ordering more from them in the future.”
“Wow, this place had the most beautiful clothes
I highly recommend you come and walk-through and see all the beautiful things here
I would say that there isn’t a lot of clothes for people that are plus size but if you are an average size woman, you will absolutely love it here”
“Delightful, fast, and friendly service with Mehtrun & Co. had me in and out with lifechanging kicks in under 30 minutes for half the price I expected. Great staff, great selection, great location!”
10:30AM - 5:30PM
1323 Blanshard St, Victoria
Shoe Stores
“Love this store, I get a ton of compliments on my shoes and where I got them from! The owner and staff are always a delight. I purchased a new pair of shoes back in April that I wore a few times however they had some sort of air pocket that made a weird noise on one side while walking. I went last week to show/discuss this with them, they took a video and got back to me promptly the next day to offer a full refund which I was so impressed by since it was way past the standard store return policy. They stand by the quality of shoes that they sell and are locally owned so I highly recommend them!”
“I needed 2 items on very short notice and Ellis Dancewear provided both. They are helpful and knowledgeable and I was so grateful for their assistance. Highly recommended.”
9:30AM - 5:30PM
731 Fort St, Victoria
Shoe Stores
“Ordered boots online that were too big. Brought them back in person and was able to exchange them easily for a new pair that fit. Was impressed with the customer service, as well as the footwear selection in the store. Will definitely come back next I’m in need of some new shoes. Thanks!”
“A review all the way from Florida, United States! I do not normally write reviews, but this experience deemed my time. I found the product I was seeking via their online store. I actually called the store and spoke to a customer service representative, who was physically in the store!! She was so kind and confirmed they had the exact shoes. I received my new Red Wings within a respectable amount of time considering how far they had to fly…. See what I did there? I will definitely be ordering more shoes or accessories from Heart and Sole. All around excellent experience, excellent customer service, and great online store. The website is very easy to navigate. Six stars!!”
10AM - 9PM
3147 Douglas St, Victoria
Shoe Stores
“Great Store. Came in looking for socks and was helped instantly. Gwen was very helpful and even showed me a length that would look good with the shoes I wear on a regular basis. Best customer service I've had in a long time. well done”
“A very professional lady on till had to deal with a questionable client handled it perfectly wasn't rude to them ether would recommend at least checking it out”
“I am Rashim and I have been a loyal customer of The Shoe Company for over 2 years now. Yesterday, at Hillside Mall, Victoria BC , I received amazing customer service from this lady name Christina. From the moment I entered the store , I received a warm welcome. On top of that she checked on me ever now and then if i was finding everything easily. I absolutely hate shopping and this young lady took out time to look at my dress and suggest footwear that would go with it. She also called other stores to figure out if they have my shoe size and also offered to order online.Not only that, she was very patient and heard everything so attentively.Her customer service was actual customer service and not a robotic monotonous menial one!I promise from now on I wont even try other stores. You should definitely recognize her!!!Also the Manager was very nice as well. I believe this store is in good hand!Way to go Christina!!!”
“This small store sells “ comfort “ shoes. As a guy this baffles me since I only purchase comfort shoes. For men the selection is not wide but again since they have brown and black, runners and more formal shoes I am covered. So I bought a pair of runners about 4 years ago. I have worn them to work as an electrician since , treated them badly and never wore more comfortable shoes.A year ago I bought another pair , not cheap , but , cleaned and polished , the older shoes and the new ones look the same. They last forever.For women the selection is wider and more stylish but the overall ethos of comfort and quality rules.Do your feet a favour , drop by and surprise yourself , you will be glad you did.”
“The VERY BEST SHOE STORE IN VICTORIA!!!! BY FAR !!! Staff was very friendly and extremely helpful to find the shoe and my size after trying on many I found my match and even another pair I wasn't expecting to buy as well . Thanks Again Dani from pointy shoe girl”
“Do you need some random, kinda weird thing ASAP for a costume and don't know where to go? Well, look no further friends, because chances are they have it here! Plus, it's all made by children in sweatshops in third world countries, so if you can forget about that then it's super cheap as well! Bonus!EDIT: Yo, I wasn't bashing you guys at all, you gotta do what you gotta do, that's life. Hence the 5 stars. Just saying your prices could reflect the quality a bit better, that's all (aka be a bit higher). I shop at Ardene, as I'm sure many other people do, no need for the response. Us in the Western world are privileged, we were born into it, the same way that much of the Eastern world isn't. Not our fault, not their fault, that's life.”
“The gentleman at the store was incredibly helpful and knowledgeable about the products. I appreciated his willingness to answer my questions and provide valuable recommendations. I would definitely return to this store thanks to the exceptional service provided by him.”
“The shoes tend to me more expensive that if you shop around, but the loyalty system should make up for it (haven't bought enough pairs yet), as well as the customer service. Marilyn was able to discount a pair of shoes that had been priced incorrectly on the shelf, for me.Though it seemed like it had been a long day, she could probably use a paid vacation!I'll be back the next time I need shoes that don't require toe protection.”
“i dont know the name of the woman helping me but i just got to say i have visited this place a lot and ive never had any problems ever, and the staff are just wonderful”
“Great place to buy First Nation items from native art, trinkets, beautiful hand-carved boxes, t-shirts, bags, jewelry, etc. There are also warm sweaters made by artisans in the different First Nation tribes. We purchased some coasters and lapel pins. If you are in Victoria,B.C. please support local art and indigenous artists. Their prices are fair too.”
“Excellent place to do business .. have difficulty finding comfortable shoes and they always come through for me and supply me with all my needs on footwear and clothing ???”
10:30AM - 5:30PM
637 Fort St, Victoria
Shoe Stores
“Excellent shopping experience! The shoes I ordered (Dansko Taytum) are exactly as advertised and very comfortable. Came to Alberta in just a few days - I will be back!”
“Great customer service. Was greeted promptly too. The sales clerk tried her best to find me another pair of shoes as I had gone in to return a pair. No hassles for the refund. I love this store.”
“I'm so happy I purchased with SoftMoc. I bought my Dr Martens at night online and was able to pick them up the very next day in store at the Bay Centre in Victoria. The woman who helped me was so lovely and friendly and informed me how to take care of my expensive boots. I would definitely purchase from them again.”
“I had such a wonderful experience with Jacob. He was extremely patient while I went through every pair of office loafers today for an interview, he was more than happy to go through the entire process with me. Thank you for helping me pick the perfect pair. I appreciate you and your service.”
10AM - 9PM
3147 Douglas St, Victoria
Shoe Stores
“With none of the change rooms having mirrors sometimes I feel a little anxious about stepping out in front of people for the first look just incase it doesn’t look right. Robin who works at the Mayfair location made me feel so comfortable with stepping out to use the larger mirrors. She really is the best person for a job like this as she is so friendly and immediately makes it feel like a safe space!”
10AM - 8PM
3170 Tillicum Rd, Victoria
Shoe Stores
“At spur of moment shopping for my girl for her outfit! Found everything she needed. Love this place but they need larger sizes ..and gear towards older woman..that like hip styles not granny styles!!”
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“Amazing customer service, these are some really knowledgeable and kind people! Special thank you to Nick for helping me try on about 8 different pairs of shoes and explaining all the little differences. If you need any running gear or even just have questions this is a great place to visit and have a chat.”