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June 2024 by Jannys G.
Half of the Sephora workers kept rolling their eyes at me at the cashier, they don't treat children and adults the same way, I appreciate what they do but they are not fair.
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May 2024 by Vivian Raey
I had a great experience with Lindsay today. She spent a lot of time explaining the product. She is so very knowledgeable and incredibly friendly, patient and lovely. A very nice start to the day. Thanks Lindsay!
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May 2024 by Reenu Sharma
I was treated very poorly by the cashier, please train your staff to be more respectful to clients walking in.
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May 2024 by Chloe Somerville
Everyone thinks I'm stealing
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April 2024 by Emily Talbot
Went in today to pick up my online order I placed a day ago.It was a few items and I already received my email saying my order was ready.When I walked up to the door, there was a girl with a little table, and it had a bunch of goodies on it for some sort of promotion. It was pretty crowded, so I just tried to get into the store quickly. Because that ended up bottlenecking a bunch of people at the front of the door. There was an associate standing at the front and she didn’t even say hi when we walked in she just kinda looked at us and then I went on my way to the front.I get to the front after waiting in line and I’m probably told that she can’t help me because there is an online pick up order section tucked away in a teeny corner near the hair care section. My friend and I are squeezed into it can only be described as a teeny little aisleway. People kept bumping into us as I tried to get the attention of two sales associates who were standing there.When the sales associate scanned my code for my pick up order, she said that it was under a different name? I checked my account and there’s no such evidence of that but I do see that they cancelled my order. I didn’t get any notifications. Or emails about this.I saw they cancelled it, because one item a foundation from urban decay was out of stock. One of the girls looked up and said oh that’s weird. We usually don’t cancel orders if one item is out of stock.They said that they could just go around the store and look for my items to redo the order. Nothing was explained to me. I didn’t even know if I was refunded or not yet for the cancelled one. The other associate they asked to help me didn’t even know where the items were, and she actually ended up following me around the store while I went to go pick them out! She was nice but didn’t talk much. We went to the foundations section to get a sample of the one that was supposedly out of stock, but it turns out that all of the foundations were in stock so they cancelled my order for nothing!!The entire reason that I made an online pick up order was to go through Klarna because I have an upcoming trip but I still needed some things and had to budget. Doing it on payments was easier and because of the stores incompetence I had to pay full price today. I also didn’t get any samples which is one of the key things that I always loved about shopping at Sephora :(I think at this rate, it’s probably better to get your make up from a drug store or online because the service in here is not it. Also, I’m not usually that sensitive to smell, but it was so disgustingly overpowered with male cologne and perfume in there that I actually started to feel sick. That seems to be an ongoing comment amongst a lot of reviews and I think that they should take it seriously!
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March 2024 by Filip Milosevic
The employees were very kind and it was very clean and organised
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March 2024 by Wendy
Sarah M, Scarlett, & Jessica Are All Amazing!!!
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March 2024 by Elaine
Large selection of beauty and skin care products. Great service! Someone is always willing to assist and they have options for credit card payments away from the registers for faster service. The fragrance and perfume section is quite overpowering though. Can't stay in there for too long without getting a headache.
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March 2024 by Yu M
I bought lipstick and something like a mud pack.
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March 2024 by Laureen Janzen
I was in Victoria for a conference and need some makeup.Aaron provided excellent customer service and helped me find products that were right for me. I never felt rushed or pressured to purchase any specific product or brand and I ended up purchasing more than I went in for. Thanks Aaron!
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March 2024 by Terry Giles
They always seem to have what I'm looking for! Friendly, helpful, and knowledgeable staff!
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March 2024 by Arianna S-P
Quite a lot of people but the staff were friendly and answered all my questins
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March 2024 by A. Mars
A bit pricey but deals to be found if you dig.
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March 2024 by Cici Arsenault
On a Friday, I made an appointment with the Sephora in Mayfair for the next day which was a Saturday (less than 24 hours away) but called and cancelled it within 5 minutes because I realized that time wouldn’t work. They still charged me for it because they said it was my own fault as I was a no show and didn’t give 24 hour notice. They said this to me on Friday. I’m pretty sure that a no show is someone who doesn’t call to cancel and misses the appointment. As it wasn’t even Saturday yet and I did call, I’m not sure how I’d qualify as a no show. It was also impossible to give 24 hour notice in this situation.I understand how policies work but the manager kept telling me I just didn’t get the policy and that I was a no show. She clearly doesn’t understand how good customer service works or why it’s important not to be rude and unreasonable to customers for no reason. Even IF there was nothing she could actually do to reverse the charge (which I doubt) replacing her condescending attitude with some tact would have went a long way. We spend a lot in this store as I have had rouge status for years. From now on, I’ll just go elsewhere for service appointments.(The 1-800 customer service people were great and resolved the issue, no problem luckily)
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January 2024 by Michelle Mills
My first time going..zero stock available and it was absolutely FILTHY..all those girls in there and nobody cleaning not one . You can't tell me nobody is maintaining the place..it's supposed to be a steril environment you can see it's not been done in a long time..nasty
