Pacific Fireplaces is a trusted fireplace specialty store on Vancouver Island with over twenty years of experience. They originally introduced electric fireplaces to the area and now focus on gas fireplaces, electric fireplaces, wood stoves, wood fireplaces, and ductless heat pumps. Their showroom is located in Central Saanich, and they provide service and installation in Victoria and surrounding areas. Customers consistently praise their professionalism, expertise, and thoroughness, noting that technicians are knowledgeable and reliable. Their customer service stands out, with staff offering helpful guidance, such as showing paint options and providing samples, often going above expectations. Many reviews highlight the company’s ability to repair old fireplaces, even when parts are hard to find, and their fair pricing. Pacific Fireplaces is appreciated for their prompt communication, great pricing, and positive experiences, making them a go-to choice for fireplace sales, repairs, and service.
Super happy with our new electric fireplace. Looks authentic and throws a lot of heat.
December 2025
We are extremely satisfied with the recent service call for our fireplace. The technician was very professional and very thorough. It was evident he had expertise in his field. Pacific installed it five years ago and we are happy we choose them, and a product made in BC!
December 2025
The technician arrived promptly and we were very happy with the results!
