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February 2024 by Barrett Stachyruk
Kyle was incredibly helpful and knowledgeable when it came to my vehicle. He was very honest and upfront, which was very refreshing. He wants to help resolve your vehicles issue and get you back on the road.
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December 2023 by Julie Rochelle
Condescending and rude to say the least. They were very disrespectful towards me and say they charge more than most places because they “know more.” I wouldn’t recommend them to anyone.
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November 2023 by Phyllis MacLeod
I am so happy a friend recommended this garage. Kyle and his team were so kind, helpful and knowledgeable. I can easily say that this is the best communication and service I have had with a garage. I was only stopping in Victoria for a short time and was unable to get an appointment with the local dealership. Kyle made sure his team diagnosed and repaired my truck so I could still make my ferry booking. First time I have gone somewhere other than a dealership. I would definitely go back to KAO Auto.. Thank you Kyle and team!
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September 2023 by Vanessa Soderberg
I called on a Saturday to have a tire puncture repaired. Despite the business being closed, Kyle was on site and told me I could bring my tire in so that it can be fixed first thing Monday morning. I declined though it was a lovely offer.This entire staff is so incredibly friendly and cheerful. It is apparent they enjoy where they work which is indicative to me of great management and leadership.My tire was fixed and replaced within 25 minutes at a very reasonable cost. I would recommend this shop to anyone and will certainly be back for future car care.Thank you!
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September 2023 by Amanda Rudolph
Kyle and his team were incredibly professional and kind. This morning I found myself in an icky situation where my back tire appeared to be flat. I do not live in Victoria but was down there to pick up something for my work.Kyle was so reassuring and asked me to come right away and his team would take a look at my tire. Mark took care of my tire right away. Ended up that I had a nail in it. I was so grateful that they fit me in on such a busy day.Thank you again for making what could have been a bad situation, a pleasant experience.
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August 2023 by Budgie Basi-Reed
Wow! Surpassed all of my expectations! I thought people who have integrity do not work in this business....I was so wrong! If you are looking for a honest, caring individual who will go above and beyond the call of duty, Kyle Kao, is such an individual! Need someone who will not rip you off? Want to be treated well and with respect? I am absolutely delighted that Keith Fraser introduced us; Kyle, thank you seems like not enough, you stand so much taller than others in the auto industry. It's been such a long time since a gentleman's handshake was word, what a pleasure this experience has been! I look forward to our future dealings! Thank you so much! Your assistance has been invaluable!
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August 2023 by Aaron Samson
Always a great experience going to KAO Auto. Kyle and his staff are reliable, knowledgeable and always help us out when needed. I wouldn’t recommend any other auto shop than KAO Auto!
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August 2023 by Samantha Anderson
I have been going to this shop for years and was nervous when it sold to Kao Auto but Kyle and his team have surpassed my expectations. They are friendly, knowledgeable, most importantly honest and well priced. I will continue to come back and recommend them to my family and friends. When it is time for a new car I know who I will be going to. You will not find better service at such great rates.
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July 2023 by Akshay Anand
I had a great experience with this vehicle inspection service. The staff were knowledgeable and friendly, and the inspection was thorough. I would definitely recommend them to anyone in need of a reliable inspection.The staff were very welcoming and took the time to answer all of my questions. They were also very professional and made the whole process easy and stress-free.
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July 2023 by Chay R
Customer service here is the best I’ve ever received in this city, amazingly kind people.I messaged them in the morning and they got me in by the late afternoon and I really appreciate that someone genuinely cared for my safety of my vehicle and myself. I will be telling everyone I know to come here :).
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July 2023 by Faith Kremler
Friendly, professional and service-oriented.
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July 2023 by Jordan King
As a new driver having some issues with my Subaru, Kyle not only provided great customer service, he has also taken the time to educate me on vehicle maintenance. I feel that KAO Auto has been completely honest and transparent on any work i’ve had completed with them. i’d highly recommend them for any vehicle concerns
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July 2023 by phi pham
Very professional and personal with the service.
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July 2023 by katie fitzpatrick
Friendly, quick with service, and honest.
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July 2023 by Peter Nguyen
Went there to get my car serviced and bought a set of tires. Great experience. Would recommend!
