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9:30AM - 5PM
3451 Saanich Rd, Victoria
Banks
“Always efficient. The BMO has been my bank for many years now and they have been responsible for helping me out of financial trouble more than once. Recently the Oak St branch gave me a debt consolidation loan to pay credit cards I have owed for over 10 years. I am retired and don't pay any fees for their convenient online banking or for transactions and advice given at any branch in Canada. I am very grateful for all their help over the years. Thank you.”
9:30AM - 5PM
2212 Oak Bay Ave, Victoria
Banks
“The customer service provided at the Oak Bay branch was prompt, decisive, and exceptionally accurate.Their investment advice was top-notch, and I would confidently recommend this branch without hesitation”
“Went into the branch with a frustrating complicated personal banking issue. Homan was patient and persistent in helping me until he was able to resolve my problem which included technical support Thank you for not giving up.”
9:30AM - 5PM
2917 Jacklin Rd, Victoria
Banks
“Just went over our mortgage with Scott. Couldn’t have felt more comfortable. He really cares about your experience. Easy to see why he had a best of the best trophy in his office.”
“This review is a difficult one because I've had several issues with CIBC in general over the last 6 weeks which left me wondering if I should continue banking with them at all.However, once I presented the problems to a teller named Jeffery, he was able to fix the problems in a timely fashion. These where complicated issues that not even CIBC telebanking could fix after I had called them several times.Jeffery deserves more than 5 stars. He clearly knows what he's doing and has excellent people skills. He's a guy who knows how to get things done properly!Thank you!”
9:30AM - 5PM
1175 Douglas St, Victoria
Banks
“I had the pleasure to be advised by Nathaniel Richmond who has an extraordinary knowledge and knows who to treat customers!
If you wanna be safe, get professional advice and being heard regarding your money - I highly recommend Nathaniel!
All the best, Laura!”
9:30AM - 4:30PM
1644 Hillside Ave #116, Victoria
Banks
“The staff was really helpful and the manager specially took time to help me out and answered all the questions and resolved my issue. It was quick and good experience.”
9:30AM - 6PM
777 Royal Oak Dr, Victoria
Banks
“I want to express my appreciation for the investment services of Ryan McMahon in assisting me in a knowledgable and friendly manner. Quick to respond to any questions and concerns that came up from time to time. Excellent service. Thank you.”
“This is my fifth year in Canada and fourth bank I am working with and so far this is the best bank experience I’ve had!
My family and I had such a pleasure working with a younger gentleman Adil this week. He helped us a lot with opening an investment account and transferring funds from another bank.
Overall, every staff is very nice, the atmosphere is awesome, good music, nice interior, helpful information and advice and good investment rates ? I’m considering transferring my business to TD now.”
“Sumiya gave me an excellent customer service. I can say that she is one of the best financial advisor that you will meet! She deserved everything. 10/10 ❤️❤️❤️”
“Had a really great experience coming into the brunch with my wife. Chinedu was really helpful and genuine not pushy like most advisors. He advised my wife on how to go about building her credit and recommended a follow up. Thanks a lot and we will definitely make time to come again”
9:30AM - 6PM
1225 Douglas St, Victoria
Banks
“Off the charts visit yesterday (2024-09-10)
Came in with major problem with my chequing account…
Firstly, Keith with Garda Security welcomed me and gave me first class treatment enabling me to have a quiet space to make an important call;
Secondly, Rainier analyzed my issue(s) and came up with an intelligent action plan, and
Finally, I spoke with Nelson in the Investigation division, who patiently and politely listened and took action to resolve my predicament.
Great job and great teamwork!
Gratitude to you all.”
“Quick and easy access to ATM. Has disability access buttons for automatically opening doors. Also, this building is level entry. New location is much improved from where they were previously. Been banking with HSBC for over a decade. Always pleased with customer service and teller interactions.”
9:30AM - 5PM
1644 Hillside Ave Unit 29, Victoria
Banks
“They fixed my error on account. But as soon as I walked in, my data wouldn’t open my app/work at all. And I hardly connected to their guest wifi. Feel like I went from my secure network to their exposed mall guest network. Made it frustrating to use my phone in time, worry about my bill and plan. Once I left it all worked on my data again.”
9:30AM - 4PM
2230 Sooke Rd, Victoria
Banks
“To the bank manager "Bonny"(Hatley Park Shopping Center)I wanted to recognize two of your more exceptional colleagues who I see quite frequently taking care of all my banking needs and that would be;"SASAN.Jabbarzadeh."( Customer Experience Associate)And"Vincent van Schalk".(Financial Advisor)As I'm sure you already know, they're your best assets,Always happy, smiling with a positive can-do attitude.I should tell you how much me and my wife appreciate their diligence and commitment to their job, always willing to go the extra mile, providing stellar service each and every time I visit the bank, they're truly is amazing! Thank you for have a such fantastic people on your team, me and my wife certainly do appreciate it.Kourosh”
9:30AM - 6PM
3521 Blanshard St #103, Victoria
Banks
“Excellent service and helpful staff - the entire banking world has gone crazy with figuring out a million ways how not to help their own clients but these two front staff were unusally determined to actually provide client service to on site customers. kudos”
9:30AM - 5PM
1701 Douglas St, Victoria
Banks
“When I first came to this RBC branch to get some cheques for paying rent, I mistakenly lined in the "business service" line, but the staff there was really nice and helped me out.”
9:30AM - 5PM
1079 Douglas St, Victoria
Banks
“The branch is spacious with friendly staff and a guard but the teller island desks design are unconventional. Customers are able to see other tellers’ / customers’ screens which could be a possible invasion of privacy.The bank likely wants the customer to have a more personal relaxed experience, but there are reasons behind the conventional designs of banks. The people who use the tellers the most are seniors who have trouble with bank machines. They are the ones who most need their privacy protected.”
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“Thank you to the BMO Department that refunded $119 to me for a mistaken charge. I hadn't noticed it, but you did! I received a lovely letter apologizing, describing what happened, and promising the refund. The refund plus interest showed up within two days. Thanks again for being careful!”