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October 2024 by Ryan Sims
I had an issue with a product, that product had a 1800# for customer service so I called them was told 2-3days but in rare cases may take up 30 days. Some 60+ days later of them stalling and running me around I went into 7eleven. I spoke with the manager and wow what a great experience that was. She was outstanding, clear communication, explained the store side of things and she looked into the matter, about a week later it's now resolved.
From the worst customer service experience I have had dealing with Incomm, to one of the best with 7eleven Hillside.
Sincerely thank you 🙏🏻
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August 2024 by Muckity Muck
Not sure if I caught them on a bad day, but the staff seemed really irritated. It was so awkward I didn't even get what I came into the store for - I just wanted to get away from them.
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June 2024 by I A
very rude staff and dirty space
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March 2024 by Shan Bell
Standard 7 eleven stock, clean store as well though it is a smaller location. I see a lot of low star reviews in here, and want future customers to keep in mind that before rating this location lowly, remember you might experience barriers in language as well as social etiquette- not everyone you encounter nowadays knows the exact social norms of Victoria lol…I’m really not offended when staff talk to each other instead of me nor am I bothered when they mishear me- ya’ll need to chill out and travel outside of this sleepy city lol
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October 2023 by Celeste Kee
no problems at all when i went, altho one of the flavors in the slurpee/slushie machine was pure liquid and not iced at all. otherwise, the flavour selection for slushies were great! Would reccommend the BlueRazz Yuzu and peach dragonfruit. I wish there was arizona iced tea available but otherwise ok drink selection.
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September 2023 by Khushang Rajput
Whole staff was good except the manager. Manager was so rude. She demand if you want to be in store, you have to buy something .
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September 2023 by Randy S
Terrible service. Staff were not paying attention and they kept cutting me off to speak to each other about something. Then they kept asking me what I needed. 3 times I had to tell them I was there to buy gas.It's rude to interrupt customers mid sentence three times.Then I went to Tim hortons to get a coffee and the guy working there didn't say a single word. Just stared blankly and looked like he hated being there. No hi, no bye, no what can I get you, Nothing! This is basic customer service.
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August 2023 by Crysthian Molina
The girl who serves is rude and yells at the customer, I asked for some cigarettes and she sold me some, assuring that they were the same and that only the box was different. I showed her a photo and assured again that they were those and in the end they were not charged and she did not want to change them, she yelled and said that she could not do anything that was already charged, they abuse tourism with little language, very bad experience in the store
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January 2023 by Cursedtea “cursedtea”
Not open 24 hours. There was a guy inside, doors locked. He opened the doors and said they are closed.Just update the hours so other people don't waste their time.
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December 2022 by Sukhman Madahar
It's a awesome store, polite and helping employees
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December 2022 by Ethan Redekopp
Absolutely zero customer service skills lol
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October 2022 by Babak Eskandarnezhad
SCAM ALERT!I suspect this store systematically scams customers out of their cash. My suspicion is based on the following incident:I bought an E-Bay gift card from a 7-eleven store at 1700 Hillside Ave, Victoria BC, within the first week of March 2022 (approximately). It was 200 CAD and I paid in cash.About two months later when I wanted to use the card, I realized it is not activated (it can be easily verified when checking the card balance). I went to the store and asked for help. The manager told me he will see into the issue and let me know. I was not contacted since. Today (June 1, 2022) when I went back to the store. The manager tried to check the cameras for the first time(!) but couldn't find any footage (they were all deleted!). He assured me that I will be reimbursed. But while I was waiting for it to happen, he handed me his phone to talk to a higher manager (someone named Haul or something like that). Mr. Haul asked me a couple of irrelevant questions (such as how should he know the card is not used!!!) and when I answered them according to the best of my knowledge, he flat out refused to do anything about the issue! He specifically said that they delete footages every 3 months and therefore can't verify if I'm telling the truth or not!Besides this insulting accusation, his logic was grotesquely flawed as three months after the purchase hasn't come yet! When I brought this fact up, he only expressed sorrow for not being able to help me!This kind of abysmal logic and communication, specially from a higher management position, can only mean either a big incompetency issue or a systematic fraudulent behavior in the store.p.s. I have written to the district management as well as making a general complain in the company's website. I will update this when I receive any update.*** UPDATE ***A higher manager contacted me and had a reimbursement equal to 200 CAD issued at the store for me.I need to add that all this time, the attitude and behavour of the store staff were very good.
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July 2022 by Babak “Bobby Alexander Coen” Eskandarnezhad
SCAM ALERT!I suspect this store systematically scams customers out of their cash. My suspicion is based on the following incident:I bought an E-Bay gift card from a 7-eleven store at 1700 Hillside Ave, Victoria BC, within the first week of March 2022 (approximately). It was 200 CAD and I paid in cash.About two months later when I wanted to use the card, I realized it is not activated (it can be easily verified when checking the card balance). I went to the store and asked for help. The manager told me he will see into the issue and let me know. I was not contacted since. Today (June 1, 2022) when I went back to the store. The manager tried to check the cameras for the first time(!) but couldn't find any footage (they were all deleted!). He assured me that I will be reimbursed. But while I was waiting for it to happen, he handed me his phone to talk to a higher manager (someone named Haul or something like that). Mr. Haul asked me a couple of irrelevant questions (such as how should he know the card is not used!!!) and when I answered them according to the best of my knowledge, he flat out refused to do anything about the issue! He specifically said that they delete footages every 3 months and therefore can't verify if I'm telling the truth or not!Besides this insulting accusation, his logic was grotesquely flawed as three months after the purchase hasn't come yet! When I brought this fact up, he only expressed sorrow for not being able to help me!This kind of abysmal logic and communication, specially from a higher management position, can only mean either a big incompetency issue or a systematic fraudulent behavior in the store.p.s. I have written to the district management as well as making a general complain in the company's website. I will update this when I receive any update.*** UPDATE ***A higher manager contacted me and had a reimbursement equal to 200 CAD issued at the store for me.I need to add that all this time, the attitude and behavour of the store staff were very good.
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June 2022 by John Bindernagel
How can you advertise 24/7 when nine times out of 10 during the week you're closed?I was assured by your staff that if I phone I would be let in because I come every night.I walk more than 2 miles a night to get here on my way home.It is the only store open close to me and I can't afford to take a cab to another store.I will send you the bills or corporate for your inconveniences this is ridiculous every other night there's some excuse like I said corporate cleaning there's no such thing.
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June 2022 by Lita Isbeall
They are the worse place ever because I told them that I’m waiting on my id in the mail and they wouldn’t take the paper what icbc told me to use when I need to use it and 711 I am never going back there again and shame on you guys
