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11AM - 4:30PM
996 Park Royal S, Vancouver
Watches
“Lugaro Jewellers in Park Royal offers a stunning selection of fine jewelry with exceptional service. Thanks to Ara and the team for their professionalism and warmth—it’s the quality of care and after-service that truly sets them apart. Would highly recommend doing business with them!”
11AM - 6PM
1119 Alberni St, Vancouver
Watches
“Walked in today after a request from my sister in law to get a Rolex for my brother's upcoming birthday. I was shown to James and he began to help pick out the best options.He asked intelligent questions and was very professional, he had proper sales technique responding correctly after his sales probes, a lost art today.He made me feel like staying longer but unfortunately I had to get back to the office.Fraser”
“We had an amazing experience at Independent Goldsmith and would 100% recommend them to future couples! They made two engagement rings for me and my fiancée and the process was incredible. They were responsive to our design ideas, did a great job sourcing gorgeous stones within our budget, and the final product is such high quality for such a competitive price point. We will definitely be back to make our wedding bands!”
“I'd love to give a shoutout to the gentlemen from Terminal City Tower; Cameron, Connor, Jonathan and especially Marko for taking his time sharing his horological expertise and showing several pieces to my friend and I last Saturday.I just walked in to look at some watches and I left with a great experience. Next time I'll be in the market for a new watch, Rodeo Jewellers will be my place to go to ( I'm loving my new GS).”
“The staff, especially Kyle were very accomodating during our visit, they were able to explain and show us their beatutiful time pieces. Would definitely come back!”
“Laura and the team at Laura K Jewitt are impressive! Laura’s vast amount of knowledge combined with her talent for design made for an absolutely positive experience in creating an engagement ring. Laura is an exceptional educator, and her extensive experience shows in her ability to facilitate the design process in a supportive and timely manner. It is a privilege to be a client with their great customer service and professional store atmosphere. We will most definitely be returning again in the future.”
“Enjoyed my visit to the Vancouver IWC Boutique. Russell was amazingly kind, helpful, and patient. He's very knowledgeable about IWC products, and gave great insight into choosing the right watch. Service was top notch during the visit, and following-up afterward. I'd recommend visiting the shop, and asking for Russell if you're interested in an IWC timepiece.”
“The service in Hublot was top notch. As a crazy watch nerd, I’ve been to all the stores and some are fine and others not so much (cough “Crown” cough).
Whether you’re buying or not, they treat you with the utmost respect, show you all the pieces and give you their undivided attention and time. On top, they offered us champagne or coffee and made us feel welcome and special.
Shoutout to Omar for his professionalism and service. Ask for him and you will see true service.”
“I usually do not share reviews but this time I decided to support an Amazing local business! I’ve sold some pieces to them and also purchased some items over the years. Absolutely amazing experience and their attention to detail is extraordinary !!! If you happen to be visiting Vancouver check them out for yourself. I would highly recommend this boutique.
I’m absolutely in Love with my purchases and I would like to emphasize that if they describe an item “in excellent condition” it is literally like new …”
10AM - 5PM
387 Water St, Vancouver
Watches
“I enquired online through the chat about an out of stock bracelet and Carl responded almost immediately. He told me the bracelet was on order and as soon as he received it, he would be in touch. Within a couple of weeks Carl let me know the bracelet was in stock. He sent me a photo and I purchased it sight unseen. The transaction could not have gone any smoother. Carl was super helpful and friendly. I'm so pleased with this bear cuff. Brett Borrie's work is amazing. And Artina's customer service is special.”
“I have been interested in the blue dial Duoface Reverso Tribute for quite a while. It was one of a few watches I plan to acquire but not sure which one to get first. Last week, while I was shopping around this boutique, I took an unplanned visit to this boutique and saw the Reverso in the real thing. Under the spotlight, it was amazing! I love this watch immediately. I moved the Reverso to the top of my watch list and came back to the boutique to buy it the next week. Charlie is such a wonderful person. We talked about watches generally, and he showed me the history of the Reverso and some very unique models, which I did not previously know. I enjoyed the visit, as Charlie was very friendly and chatted with me like an old friend. This watch immediately becomes my favorite in my collection. Will definitely keep in touch with this boutique for any new models that may be coming out in the future.Perhaps because of the angle of the camera, the watch looks bigger in picture than its real size. It looks absolutely perfect on my wrist.”
11AM - 6PM
1108 Alberni St, Vancouver
Watches
“My shopping experience at Chopard was EXCELLENT. Our sales rep Emily Choi demonstrated impressive product knowledge, humour, and patience for my mom and I, making us feel like VIPs even though it's our first time shopping there. We are EXTREMELY HAPPY for this Mother’s Day gift, mom is very very happy with her new earrings! Thank you to Emily again!PS other luxury retailers ("CC" at Holt!) should take notes from Chopard on how to properly treat their customers!”
“Me and my buddy walked into the location at metrotown mall and were greeted pretty good, considering we were wearing Street clothes and look like minimum wage earners, we were treated quite well.”
“I originally was looking at a 3861 Moonwatch in Hesalite at a retailer closer to me, but I decided to give the Boutique a call and after a 5 min conversation with Jike Zhou I knew that the only place I would give my money and time to would be the Omega Boutique at the Fairmont. The experience was by far one of the best I have had purchasing a luxury item like a watch. My wife and I entered the store and were immediately greeted by Jike and he not only remembered my name but made us feel welcome. Jorge was the other gentleman that was on the floor and he too took the time to greet us, made us feel at home and brought out sparkling water and later nice 12 year old McAllan. The store was somewhat busy with other customers so Jorge took the time to talk to us about the history of the moonwatch. He brought an Omega book and I thoroughly enjoyed the conversation. We shared some laughs and soon I was enthralled to be there even more. Jorge and Jike were truly class people and cemented this experience in me for future purchases at this Boutique. They both spent time with me, shared their wisdom and let me be as particular as I am without question or hesitation. I walked out smiling and wearing my all time favourite piece on my wrist, it was not just a memory it was an experience I will cherish. It also made a fond, memorable purchase for this particular watch and I loved the whole process.
Thank you guys! See you soon for another one!”
11AM - 7PM
737 Dunsmuir St, Vancouver
Watches
“We had a wonderful experience in David Yurman. Our wedding anniversary is coming and being on vacations from a small US city we were shopping for a diamond ring in Vancouver. Sells representative, Ms. Kendy Chan was the most helpful in finding exactly what we were looking for. However, at some point it became obvious that we will not make a purchase in Canada (12% tax rather than 6% and possibly duty on the border). Regardless, she gave us the most of attention. After returning to the US, we ordered the same ring from New York city. We were very impressed with Ms. Chan’s fantastic customer service and her dedication to David Yurman and its customers. Thank you Kendy. Thank you very much.”
“Took my Oris Aquis Titan in for a long overdue service, came back looking as good as new. Quoted 8-10 weeks to complete the work, but they finished in 6. All in all a happy customer.”
“Nancy and team were extremely helpful, responsive and provided amazing customer service. Ordering direct from the store saved us time, effort and we saved money by not needing to pay duties.
We had a bit of a mishap with our order and they came to the rescue immediately. We’ll forever be grateful—thank you!!”
“I wanted to learn more about the Patek brand. The two employees in the boutique were generous with their time and knowledge. I thoroughly enjoyed my experience.”
11AM - 5PM
1069 Alberni St, Vancouver
Watches
“I came in with the intention to view and try on a necklace I had seen online and was worried about the possible hovering or pressure the sales people would have on the customers. I was greeted with such professionalism by Lucas who was able to answer my questions without any hesitation. He was very knowledgeable and didn’t make me feel pressured while being in the store. I like how he has a business card in which I can purchase directly through him since he 100% deserves the sale from how great the service he provided was.”
11AM - 6PM
751 Burrard St, Vancouver
Watches
“Dara was exceptional! From the moment I walked in she put me at ease with her knowledge and excellent customer care. I would highly recommend Dara @CartierVancouver. Great experience!”
11AM - 6PM
723 Burrard St, Vancouver
Watches
“Made an appointment this morning with my fiancé and met with Troy. He was so helpful with finding me a replica of my temp ring and getting to know what I liked to find the perfect forever ring. Not only showing us the different types of rings but minor details we would have overlooked as well. His knowledge on rings and stones was astonishing and teaching us the difference in quality of diamonds leading to find the most unique cut for our wedding ring. Thank you Troy for sharing your knowledge and helping us with our journey.”
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“I felt welcome as soon as I walked in the door.Arturo made me feel very comfortable and explained everything too me.Said they would try his best too get the appraisal done as soon as possible.Was done before they said it was going to be.When I came in Arturo explained it all too me.Will definitely come again.”