Urban Outfitters is a popular clothing and lifestyle retailer in Downtown Vancouver, BC. The store offers a wide selection of trendy women's and men's clothing, accessories, shoes, home decor, and novelty items. Customers praise the store's clean, aesthetic, and well-organized layout, making it easy to find desired items. The staff are frequently commended for their exceptional customer service, with reviewers highlighting the kindness and helpfulness of the cashiers, managers, and fitting room attendants. While some find certain items to be overpriced, the overall shopping experience at this Urban Outfitters location is highly recommended, with many noting it as the best they've visited in the Vancouver area.
such great customer service😊!!! charisma was super sweet, attentive, and helped me find a pair of jeans that i absolutely loved.
July 2026
I came to do a return on a clothing item, and it was extremely easy and quick. Employees were friendly and helpful.
Nothing was wrong with the item I returned, I just found the same item in a different colour that I liked more.
July 2026
The store manager at this location (Katie) went above and beyond with me in terms of my pickup order, as a mom I truly appreciate a simplified shopping experience. Katie is a star.
