-
May 2024 by Harsh Sanathara
This is going to be bit lengthy review. So I went to this place in afternoon at around 3 and was accompanied by my wife and one of her classmates. We ordered 1 M hot chocolate, 1 S HC and 1 S french vanilla. At the time of paying I had a friendly argument with wife’s classmate. When we got the order, they charged us for 4 drinks (2 M HC and 2 S HC) and gave wrong order. Now comes the climax.When I asked the person on billing counter, she started blaming me that it was my fault and said “I repeated the order three times but you were BUSY FIGHTING AND DID NOT LISTEN.”I said I accept my mistake and requested for refund. This does not end here. The one serving came with revised order and dumped the drinks on counter without informing which is which drink. When asked that please tell us as we are confused as to what drink it is, she replied “YOU GUYS ONLY CREATED SO MUCH CONFUSION ABOUT THE ORDER.”This is the attitude in a cafe where it is a customer centric business. I understand pressure and work conditions as I have worked in customer facing role for about 5 years. But seriously? This is how you treat customers? I don’t think these people even give any training to employees. And I believe all Indian girls who have no experience on how to speak to customers. Too disappointing and sad.
-
May 2024 by Dikshant Goyal
The staff here is really cooperative ?
-
May 2024 by Srikanth Chandrasekhar
Tim hortans is amazing place I liked the friendly attitude by the staff
-
May 2024 by Kyle
Been here three times and every time they ruined my donut by stuffing it in the bag and ruining all of the chocolate
-
May 2024 by Sahil Amin
The place stinks, lot of people doing drugs nearby, don't feel safe going there.
-
May 2024 by Austin
Slow service, uncharged on meal, no recycling area
-
May 2024 by C J
This Tim Hortons location has to be the filthiest eatery I've ever encountered in my travels to 50+ countries. Not an exaggeration to say the floors are dirtier than the sidewalks outside, and that's saying alot given the state of Vancouver sidewalks. The food however was up to normal TH standards and a good value for the money.
-
April 2024 by Alex D
Druggies infested, smells like meth when you walk in only to be greeted by rude Indian ladies working there. Horrible customer service. How can you mess up a large double double so much? Also this is Canada we speak english in THIS country.
-
April 2024 by Max schneider
I went to this store to get my misplaced order by tim hortons app by suggestion from tim hortons customer service. They told me they would not know if i had sent someone else to pick up the order...it is very dirty with very rude employees not only they refund or gave my mispalced order they treated me like some sort if scam artist.i spend 15 dollars almost everyday in this franchise it just getting more and more disgusting everyday with every other aspect... stay away from it.....i see they just pretend caring by answering bad reviews by directing you their customer service...that also night mare you can not find anyobe to talk... this is sinking franchise do not feed them...
-
April 2024 by Bulent Bulak
Filthy, full of homeless, yuck quality, bad customer service....? you ask for their franchier owner.. they dont give you yet... someone here on behalf ask to contact service.. dishonest service... stay away...
-
April 2024 by Amardeep Kaur
Everything was great
-
April 2024 by John Marsh
We were in Vancouver for four days and got Tim's every day. If you're American and haven't been here, Tim's is like Dunkin, but the food's a lot better. Give it a try, much better than a Starbucks.
-
March 2024 by Charatveer Singh
I am not Tim Hortons fan but I tried that day first Tim Horton first time and the experience was not excellent but good, I liked the coffee and their service after all.
-
March 2024 by Astra Muller
Good location.
-
March 2024 by K Read
Terrible burnt
