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November 2023 by Paul B
It's my first time using Google review and I was compelled to do so because this Thrifty location didn't honour the reservation I had and never communicated in advance. I made a big mistake wanting to save some money by renting from this location instead of the one nearby at the airport. Please note that they will not pool the cars between these two locations. If you are renting anything other than a typical sedan, don't risk it. You are warned.
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November 2023 by Sue Robinson
I left a really expensive item in the car. I tried to contact them for 2 days but no one answers the phone. I was passed from pillar to post with no luck!! I never got my item back as I had to fly back to the UK!! Never use this company!! ??
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October 2023 by Hannah Beads
Whoever's working the front desk today 19OCT 1 PM is a lifesaver! Super helpful!!!
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September 2023 by Hitesh Kansodariya
Toyota matrix was old edge car and was still showing 48000Km only. All the car they have I think the speedometer is backed. bad experience..sorry..
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September 2023 by Shannon Roper
was given an upgrade to a tesla. Staff were super helpful to take time to explain how to operate it. Super friendly and quick on drop off. I also called to ask if I could drop it off an hour late and they were happy to oblige. they explained all of the coverage. Quick, easy, professional.
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July 2023 by David Murray
Simple courteous and cheerful
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July 2023 by Elliott Maggie Morrison
I booked a vehicle for a week long trip from Vancouver to Calgary about 3 weeks before my arrival; I paid for insurance. Unfortunately I had a last minute flight change, arrived later than expected... and they gave my vehicle away!!! ?
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June 2023 by Ben Wenger
Didn’t honor booking. Lied to me, saying they’d already called me to cancel.
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June 2023 by T Ferguson
Like many others experienced reserved car months in advance. Midsized suv. Only compact cars available when we arrived. Seems like a bait and switch scam.
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April 2023 by johnnie ting
Great service
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March 2023 by Vishal
No car available, nor ever pick a call
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March 2023 by Sheri Jenner
Cannot say enough good things about Ravi, the manager of this Thrifty location. We were one of the 1000s delayed during the Christmas nightmare that is Pearson Airport - Ravi went above and beyond to make sure we got our rental and literally saved the day for our vacation!Thank you so much Ravi! The Jenner’sNow if only our luggage would return…..
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March 2023 by Brutality
Read reviews online and had doubts about the rental place. Arrived on Saturday morning and the experience was seamless. The employee walked with me around the car taking pictures and pointing out damage. We were in and out very quickly.
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March 2022 by Richard Nguyen
Rented here and had no issues to pick up. Had issue of dropping off however, but the issue was resolved! They just forgot to send me the final invoice but everything worked out in the end
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March 2022 by amin aslkhalili
The worst experience of my whole life.The branch was closed at the day that I booked the vehicle. The last think you expect at the beginnig of your vacation!I had to go to another branch for pick up with whole luggages and carry on.At the end of the trip they charged an extra fee as the car was picked from another branch.Their behaviour and customer service is less than poor.If you'd like to not deal with a bunch of rude and irrational people book your vehicle from another branch or even another company!
