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November 2024 by Ken Hayward
The worst customer service I have experienced in my life. The employee (a woman) asked me to move packages that were not my own from one part of the store to another. They were incredibly rude the entire time I was in the store and entirely unhelpful while I was trying to ship something.
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October 2024 by Hirotio Möbius
Why post business hours when these are not followed? Went a couple of times last Saturday, store was closed. This isn't 1st occasion posted business hours were not followed. No other information provided. Perhaps this franchise is run as a hobby shop or some-other reasons; and not as a commercial profit/loss business.
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August 2024 by mike kirouac
I lost my wallet and had a new one delivered. UPS was given specific directions for delivering the package. This is a property with 2 houses in the same driveway. The driver went to one house attempting to deliver a replacement credit card and were turned away because they were obviously at the wrong house. It didn’t even cross the drivers mind as they drove back down the driveway off of the road to stop and check if maybe it might be the other house in the driveway that has one house number on it. Keep in mind specific instructions were given. After a lengthy phone call with the bank the situation was again explained to UPS. So once again the driver goes to the wrong house. UPS drivers in Nanaimo are completely incompetent and I will never use UPS ever again or ever recommend anyone to EVER use their services. Zero professionalism exists within this company. CLEARLY!!!!!!
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August 2024 by Aaron Malkin
If you can go to a different place for printing, do that! This place messed up my printing order and won't give me a refund!
They didn't use my crop marks. They didn't trim the white border. To boot, they charged $12 per 11x17" lamination (which is a rip off).
Too bad I wasn't the one picking up the order, or I just wouldn't have paid.
Buyer beware.
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July 2024 by M E
I will never use this UPS store. Total lack of customer service.
We made inquiries many times by visiting, calling, and emailing. The staff at the store were not able to give any sufficient answers. They told us The manager (who only comes to the office once a week) would reach us but never happened in a timely manner.
On top of that - they made an error by entering the ZIP CODE incorrectly.
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*The message below was added on July 3, 2024, to respond owner's message.
Dear Owner,
If you CAREFULLY read my review - I was NOT pointing out anything about the significant delay I have experienced. I was pointing out the lack of customer service spirit as well as the MISTAKE you made on the zip code.
Yes, it's independently owned franchise thus, we have the choice to deal with a different location. I visited another store of UPS (3271 Dunbar) recently, and the staff was very pleasant and efficient.
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April 2024 by Liam Murphy
Never using UPS again. It’s pointless because they Never actually deliver the package.They will use any excuse for not being able to deliver the package. You let the delivery person into the building for a package that doesn’t need to be signed for and tell them to leave it by your door and instead they leave a note saying that missed you. This had happened on so many occasion and I’ve had enough. I’d recommend paying the extra and using Purolator or Novex.
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March 2024 by Elliot Bell
Closes 3pm on Saturday not 4pm
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March 2024 by Thad Hughes
I was there at 9:05 a.m. on a Wednesday and no one was there. I tried to call, the phone rang for a long time, and then I got a message that the voice mailbox was full.
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March 2024 by Jason Manning
ALWAYS helpful, and getting me in and out of the store quickly. My go to for shipping supplies and needs. I really like the staff, always KIND.
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February 2024 by SBG SBG
Terrible customer service and very rude and condescending staff person . Never again at this location .
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December 2023 by Franz Evangelista
Great service I had on my visit on this UPS Store#230. Ms. S (forgot her name, starts with S) helps and very accomodating.
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December 2023 by Marvin
Horrible customer service. Front counter lady was rude and inappropriate. Corporate should investigate this locations employee as they are not fit for the role whatsoever. Store was unable to process a task which all other UPS locations were able to do.Do not do business with this location.
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November 2023 by Charlotte Peake
Absolutely amazing and angelic customer service from Prabh! She helped me effortlessly ship my guitar to the States.
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November 2023 by Edward Kim
This place is closed.
They didnt update the google maps
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November 2023 by Sam K
Worst experience ever! Avoid this place! Unfair and hidden costs! The guy who works here is rude and pretentious. Go to Mollies down the street instead!
