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November 2024 by David Klassen
I will give credit to UPS which had the documents delivered to a Toronto address the next morning (Wednesday, Nov. 13th)! That is the good part. However, the man at the desk at this store wanted to charge me $36 for delivery within 2 days. He said that there was a cheaper service for $31 which might arrive as late as Monday (4 business days). Fortunately, I had previously checked the UPS website, and it was possible to have expedited service for $24 and UPS express saver for $25.37 to that Toronto postal code with guaranteed delivery the next day. I had to pull out my computer, get online and show him the posted prices to get him to give me the $25.37 rate, which came to $28.67 with Ontario HST. This does not look like an innocent mistake, but rather an attempt to charge me up to $11 more for an inferior service and to pocket the difference between what UPS got and what I would have paid to the store.
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November 2024 by Piotr Klimkowski
A few years back, I dropped off a return for Reebok shoes just before closing, as advised by an associate who said no need for a confirmation. Unfortunately, the shoes never arrived, and despite emailing the owner, nothing was done to help. I’ve used this location a few times in the past, with different staff and no issues, but that one experience was enough to leave me disappointed.
Reminder to everyone: always take your confirmation!
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October 2024 by Thanos
Honestly the worst place to send or pick up packages from. Rude staff, they don't even look at you when you walk in the door. I have never had a good experiance with ups. At the store level or corporate.
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September 2024 by Jesse Easter
I walked in, scanned (3) pages to a thumb drive. I was charged 5$ for this service. The guy behind the counter didn't say a word to me until I was finished.
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July 2024 by Zhan Wu (zhanwuuu)
I do not send out post regularly, but this is truly the best service I've ever received in my life! Would highly recommend!
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June 2024 by Dulshani M
We used their service to send a package to Sri Lanka . And the staff were really helpful and friendly and they nicely packed everything. And send the tracking information as promised. The package even delivered seamlessly without any delays . Overall they provided a good service.
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March 2024 by Candice
I wonder if they even deliver their parcels anymore or if this location is merely a pickup location. Their driver never attempt to deliver and don’t even call, buzz or leave a slip. Pickup only every time.
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March 2024 by CZ
I wonder if they even deliver their parcels anymore or if this location is merely a pickup location. Their driver never attempt to deliver and don’t even call, buzz or leave a slip. Pickup only every time.
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January 2024 by Vickie L
The gentleman that helped me was friendly and very helpful
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November 2023 by Peter Lambert
Friendly and extremely effective!
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November 2023 by Annamaria Csapo
Most helpful and friendly staff. It is nice to enter this store, always ca count on smiling people to go beyond the call of duty when help is needed.People who complain about the crowdedness of the store should pay more for her/his services so more realestate may be purchased for the location.
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September 2023 by KFC KFC
prabh was very helpful! amazing experience. much better than fedex
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September 2023 by Allen Murrow
I shipped a package here while on vacation. It arrived late and this UPS store won’t reply to my emails or phone calls to assist with the Amazon return. Seems shady, avoid them.
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August 2023 by Gabriela Sandoval Wolff
I may change my review over time but this is what I think of this place currently.They have hired some competent people over the last little while. I used to dread going here as the level of customer service was incredibly subpar, but the last couple of times I've been there, I was pleasantly surprised. I received great service and was even told to have a good day which had NEVER happened before. I used to get grunts and eye rolls in the past. The new girl and the guy that's balding a bit (Sorry, I don't know how else to describe you!), are always pleasant and seem to genuinely care.
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July 2023 by Geoff Harrison
The young girl at the front desk has a lovely smile that brightened my day and she was eager to help as soon as I walked in. I was having a bit of a bad day untill dropping off my packages here and learning from this super polite, kind and helpful young lady what was involved in the process as I had never done it before had me leaving in a much improved mood. Awesome service with a smile, thank-you UPS and lovely young lady (whatever her name is). I will always be choosing UPS after this positive experience.
