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November 2024 by Carlos Leon
I got a super good deal on a mattress, the seller was super kind and he was looking forward to get me the best deal possible.
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October 2024 by Angie D
Would leave zero stars if I could. Do not shop here, I repeat, do not shop here! They left my washer and dryer half installed and never returned to finish the job (even when the installer said they would come back to finish the job and would be no problem from The Brick). When I inquired numerous times about them coming back to complete the installation they told me there was nothing they could do and refused to complete the job. This would be hilarious if it wasn’t so absurd and infuriating. The sales associate I dealt with named Jennifer Zhao was of no help and essentially washed her hands of the whole thing once she completed the sale. The customer service rep Sherri was like a robot reading off a script simply stating “there’s nothing we can do”. Absolutely no logical reasoning ability or appreciation for nuance here. Do not shop here! I now have a washer and dryer set hanging out in my hallway…great. I should have went with my gut and purchased from another store. I will never step foot in any The Brick location ever again, and I will tell all of my friends, family, acquaintances and colleagues to never shop here. This place is a joke. Please do yourself a favour and save yourself the headache and shop somewhere else.
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October 2024 by Suzanne Touahria
Fast and efficient delivery. Love the online delivery truck tracking. I was able to empty my old fridge moments before the arrival of my new one.
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October 2024 by Antonio Chow
Thanks for the Brick's professional delivery service of our queen matress. The tracking system online provides the exact arrival time. Furthermore, the sales person Shirley deserves a 5-star customer service rating too!
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October 2024 by MARICARMEN ACEVEDO
The service was excellent, the person who attended us by name was kind.
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October 2024 by Jim
delivery went very well. very friendly and helpful Brick employees. they set up the bed and were very respectful and careful in moving the items in. took the old bed away. very pleasurable experience.
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October 2024 by Kelly Isherwood
I just had some furniture delivered from the brick, and I was very impressed with their professionalism!
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October 2024 by P M
Good service. The movers set up my sectional quickly and efficiently. Also took away all the wrap. Good job!
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October 2024 by Claudio Pellichero
Very quick and efficient delivery of mattress. Courteous operators.
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October 2024 by Amador Astudillo
The contractor who delivered the sofa we ordered was horrendous! They were VERY rude and obnoxious (especially the older one). We tried our best to clear away the obstructions in our home but it turned out it was still a bit tight. For one, we have had bigger sofa deliveries before but the delivering teams were able to bring them in without difficulty. So I wonder why it was such an issue with these delivery people. Far more importantly however, they could have been nicer in attitude. But they were very obnoxious and was ordering my wife around like she was their servant. They also carelessly scraped the sofa through the doors without any care at all, forcing it in, and just dismissively told her to wash off the scratches. No customer, especially a well-meaning one like us, should be treated this way! Is this the kind of customer service The Brick would want for their delivery contractor? To all future customers, take heed!
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October 2024 by Jose Torres
Amazing customer service. I was very happy. I picked up my online orders which arrived almost a week early! They called me to tell me that it was ready. I’m
Very happy with how the process went.
Keep up the good work!
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October 2024 by Lara Albahadeli
I came to the store with my mom to purchase new furniture. We got help from Jennifer Zhao, she is absolutely amazing! She is so calm, so helpful, so so patient. She went around the whole store with us showing us everything from tv stands, washing mashines, couches, mattresses, chairs, dining tables. I highly recommend that you find Jennifer when you go shopping. She really cares about costumers and gives good and honest advice. She also gives the best price for items. We bought a dining table, 3 chairs, tv table stand, 2 mattresses for a really good price. She is wonderful, we will definitely be going back to this location to purchase more items soon and with Jennifer! Thank you for this fabulous experience.
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October 2024 by Vivian Tang
Tracking app is so good, it told you when the delivery will arrive. 2 movers were so nice, very careful to move the furniture.
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October 2024 by Karen Christie
Excellent delivery service. Very patiently waited till I could get to the door. Everything was in good shape.
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October 2024 by Yogesh Kad
I recently bought a sofa from The Brick, and the sales associate, Jovan Stanic, provided excellent help with the selection. Despite no elevator, the sofa was delivered to the 1st floor smoothly—an overall fantastic experience.
