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June 2024 by faranak bahadori
Swarovski's Robson branch stands out for its exceptional customer experience. The store's welcoming atmosphere and attentive staff create a memorable visit. The manager and her team go above and beyond, providing personalized service that caters to individual preferences. During my visit, they tailored a bracelet that exceeded my expectations, demonstrating their dedication to customers. Their attention to detail and commitment to satisfaction make the Swarovski Robson branch an outstanding destination for shoppers seeking a personalized touch.
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June 2024 by shrnfd fd
The Robson Store always has been my go to location. All the staffs are great and welcoming but i recommend to have Nadia. She is the best at putting time and effort to find exactly what you need and love! I cannot say enough how she patiently handles my picky taste! Time to time i also get my gifts from her too and anytime my friends have gone there with their gift receipt for exchange they have become her regular customers too.Thank you Nadia for continuously delivering excellent customer service all the time??
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June 2024 by Amir Abaviani
I recently visited the Swarovski jewelry store and had an amazing experience. The selection of jewelry is stunning, with each piece showcasing exquisite craftsmanship and sparkle. The staff were incredibly helpful and friendly, making my shopping experience truly delightful. I highly recommend Swarovski for anyone looking for beautiful and elegant jewelry!
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June 2024 by Azadeh Rahgozar
I had an excellent experience at Swarovski Robson ,thanks to the exceptional service from the store manager, Nadia,she is friendly, knowledgeable, and went above and beyond to help me find what I needed. Her professionalism and dedication to customer satisfaction made my visit enjoyable.
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June 2024 by Ana carolina Botelho
I recently had a very disappointing and upsetting experience at the Swarovski store on Robson Street. My husband bought me a Mother's Day gift, but since I was out of town, I only received it over the weekend. Unfortunately, it was an item I already own, so I went to the store to exchange it.From the moment I walked in, I was met with disdain by a sales associate. She looked me up and down, possibly judging me because I was wearing casual clothes and carrying a backpack, as I was on my way to college. This shouldn't matter, yet it clearly did to her. She unpacked my item, looked at the receipt, and, seeing it was over 14 days old, said she needed to consult with the manager.The manager, another person lacking basic customer service skills, told me that the return policy was based on the purchase date, not the date I received the item. When I questioned if they were the only store in Canada with such a policy, she rudely stated it was store policy and there was nothing she could do. Both the sales associate and the manager spoke to me in a condescending and discriminatory manner, which is unacceptable.Seeing how they were treating me, I responded firmly, and the manager then had the audacity to expel me from the store as if I were homeless. Even in such a situation, no one deserves to be treated with such disrespect. I will never step foot in this store again. Everyone deserves respect, and the behavior of these employees only warrants complaints.No customer should ever experience such discrimination and disrespect.
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June 2024 by Felipe Martins
Good service when I bought a gift for my wife, terrible when she went to exchange the gift.The staff was extremely rude and disrespectful with her. Obviously, she couldn’t change the item.I’ve used to buy at Svarovski. If a company can’t treat others with respect, it’s not worth buying from them. This was the last time I bought something from there.
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June 2024 by H J
My wife and I recently visited this location when we were looking for a mother's day present . The store manager personally spent alot of time with us and helped us find the most beautiful gift for our moms. Definitely a great experience overall and we would return in the future.
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June 2024 by Sogol Tahmasbi
I have had such amazing service at this Swarovski. I think by far from all the swarovski locations that I've gone to, this has by far been the best.The staff are super friendly, helpful and the customer service has been absolutely amazing. Special shoutout to their store manager Nadia, she has always taken such good care of us and has great taste and ideas.Thank you all for your wonderful service. Keep up the good work.
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June 2024 by Far Bor
I recently made a purchase at Swarovski, and I am absolutely thrilled with my experience.I want to extend my heartfelt thanks to the staff for their exceptional service. From the moment I walked in, they were attentive, knowledgeable, and incredibly helpful.Additionally, I would like to thank the management for maintaining such a wonderful shopping environment. The store was beautifully organized and clean, making my shopping experience even more enjoyable.I will definitely be returning to Swarovski for future purchases and highly recommend it to others.
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June 2024 by Sophie Hoor
Their service was perfect. I got jewellery for my daughter three months ago for her birthday party this month, but she didn’t like it, and it didn’t match with her dress. The staff and manager's behaviour was perfect, and they let me replace it with another one.They acted so respectful and friendly.I was in other branches as well, and I hadn’t expected to get this return done.
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June 2024 by saeed mahdidust
I had the pleasure of visiting Swarovski on Robson Street for my daughter's 8th birthday, and we were lucky enough to be helped by Nadia. She was absolutely wonderful! Nadia spent a full 40 minutes with us, making my daughter feel so special and taking the time to go over every single item in the store. She even pulled up additional items on her laptop to show us more options.Nadia treated my daughter like an old friend, making the whole experience extra memorable. Her kindness and patience were truly appreciated. We left the store very happy and grateful for Nadia's exceptional service. Thank you so much, Nadia
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June 2024 by Hamid reza Vazirian sani
I recently visited one of the Swarovski branches and had an absolutely wonderful experience. From the moment I walked in, I was greeted with warm smiles and a welcoming atmosphere. The store was beautifully organized, making it easy to navigate and find exactly what I was looking for. The lighting perfectly showcased the stunning pieces, and the overall ambiance was both luxurious and inviting.The sales associate who assisted me was exceptional. They approached me with genuine enthusiasm and a willingness to help. Their knowledge of the products was impressive, and they provided insightful recommendations based on my preferences. The sales associate’s professionalism and friendly demeanor made the entire shopping process enjoyable and stress-free.As I explored the various collections, the sales associate patiently explained the unique qualities of each piece. They answered all my questions with a smile and offered valuable advice on how to care for the items I was considering. Their attention to detail and dedication to ensuring I found the perfect pieces were truly commendable.I ended up purchasing a beautiful necklace and a pair of earrings, both of which I absolutely love. The sales associate made sure that the transaction was smooth and efficient, and they even took the time to beautifully package my items. This added touch made the experience feel even more special.What stood out the most was the genuine care and attention I received throughout my visit. It was clear that the sales associate and the entire Swarovski team are passionate about what they do and take pride in providing excellent customer service. I felt valued as a customer and appreciated the personalized attention I received.The quality of the products is, of course, top-notch, which is to be expected from Swarovski. However, it was the outstanding service that truly made this shopping experience memorable. I left the store feeling extremely satisfied with my purchases and grateful for the exceptional service I received.I will definitely be returning to this Swarovski branch for my future jewelry needs. The combination of beautiful products, a welcoming environment, and exceptional service is unmatched. I highly recommend this store to anyone looking for a remarkable shopping experience.Thank you to the entire Swarovski team for making my visit so delightful. I look forward to shopping with you again in the future.
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June 2024 by ghader kz
Thanks for helping me with this lovely piece of Harry Potter collection!!! Good customer service and great service.
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June 2024 by Alireza Mahdian
I recently visited the Swarovski store on Robson Street and had an absolutely outstanding experience. From the moment I walked in, I was greeted with warmth and professionalism by the entire staff. The store itself is beautifully designed, showcasing their exquisite collections in an elegant and inviting manner.What truly set this visit apart was the exceptional service provided by the staff. They were knowledgeable, attentive, and genuinely interested in helping me find the perfect piece. Whether I had questions about the latest collection or needed advice on selecting a gift, the staff were patient and insightful, ensuring I felt valued and understood.A special mention must go to the manager, who went above and beyond to make my shopping experience memorable. Her attention to detail, friendly demeanor, and deep knowledge of the products were impressive. She effortlessly managed the store, ensuring that every customer received personalized attention and top-notch service. Her leadership was evident in the seamless coordination and positive atmosphere within the team.Overall, my visit to the Swarovski store on Robson Street was a delight. The stunning jewelry and exceptional customer service, especially from the manager, made it a truly remarkable experience. I highly recommend this store to anyone looking for beautiful jewelry and a first-class shopping experience. Thank you to the entire team for making my visit so enjoyable!
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June 2024 by Farzaneh Hesami Fard
I recently had the pleasure of purchasing from Ms. Nadia at Swarovski, and I must say it was an outstanding experience. I have never encountered such excellent customer service and a seamless shopping experience before. Ms. Nadia was incredibly helpful, knowledgeable, and attentive, making my purchase a true delight.I will definitely be returning to this branch for my future purchases. Highly recommended
