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September 2024 by Logan Smith
Absolutely atrocious product. Their cable TV now runs on wifi. Whoever thought that was a good idea should be fired. There's literally not a single day when our TV works properly, and it's been over a year. If the channels don't outright cutout for hours, the audio cuts out frequently, it's low resolution, video randomly cuts out. Its unreal how bad it is.
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September 2024 by Greg Yoshida
Shaw is absolutely terrible. Try Telus or any other provider instead.
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September 2024 by Paris Sol
I recently had an incredibly frustrating experience with Shaw's customer service. After waiting on hold for about1.5 hours, I was finally connected to an agent. Unfortunately, the agent had difficulty understanding my issue and repeatedly provided unrelated responses. Her limited English proficiency, combined with a strong accent, made communication very challenging.
After spending over 30-35 minutes trying to convey my problem, I requested to speak with another agent. The second agent began the conversation with a yawn, which felt unprofessional, and again, there were significant language barriers. Eventually, she was able to answer my question, but due to the language barrier, it was still extremely difficult to understand her explanation.
This experience was disappointing, to say the least. For a company as established as Shaw, I expect customer service representatives who are well-trained and have a strong command of English. I hope Shaw considers improving the quality of its customer service to better serve its clients.
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September 2024 by Zoe Pearce
Completely inept
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September 2024 by Peter Clarkson
One star is far too generous. This company stinks! They hit me with some erroneous charges which I then had to spend the better part of two hours on hold to talk to someone. They agreed to reverse their charges but only reversed part of it. So this combined with crappy TV channel packages, mediocre internet and so on, put me over the edge - I quit them. Not sure what alternatives, other than Telus, exist to provide me with i'net, TV, telephone and cellular but I'm very clear that I'm happier not putting up with the BS I've struggled through for the past 20 yrs.
Avoid this company like the plague. Gawd, it's awful.
-10 stars at best
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September 2024 by Celine
I watch tv very rarely but almost every time, there’s a glitch. Today, I’m desperate to watch the USA DEMOCRATIC CONVECTION and all I get since 2;45 is a screen blacking out, sound cutting in and out and a note that Shaw is encurring difficulties. REALLY? almost every time I turn my tv on? What do I pay for? And why do they not send us refunds when incapable of providing the service we pay for? Truly infuriating
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June 2024 by Tom Wales
There is no option to give less than one star. There should be an option for minus stars for this bunch of crooks. Incredibly poor service overall, unwilling to deal with service outages, 3 equipment breakdowns because they are using up refurbished junk. Hours and hours of wasted time just waiting for repairs over and over again. Over 6 months of trying to get it right with them. Gave up on this Shaw Rogers shower of garbage and went to Telus 26th May 2024.
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June 2024 by Erin Riddell
If I could give a zero star I would.
I switched over from telus....worst mistake ever. If you want internet that is a total POS then go with rogers/shaw
The signal strength is like 1/10th of the telus and I had to lowest level of telus internet. My ring doorbell barely works now. They sent me a pod to boost the signal and tried to charge me a monthly fee. How about dont have garbage internet....
Whatever you do DO NOT GO WITH ROGERS/SHAW!!! The moment my 2 year contract is up im switching back!!!
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May 2024 by Justin Shymkowich
Switched to Shaw last month and have regretted it ever since
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April 2024 by Morgan F
ABSOLUTE WORST INTERNET PROVIDER
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February 2024 by Ivan Pinillos
They offered me a cheaper home internet, with stronger Wi-Fi reception, free subscription to Disney Plus, and stable internet speed. Right away we had issues. My Xbox would stop to load during Netflix movies. This was not an issue in the past. At random times of the day my phone would show Wi-Fi connection bars, but no internet would come through. This happened multiple times each day. We tried restarting the box multiple times and we tried pulling out cables to do a different type of restart.My mistake was trying to make it work. I should have told them within the first week to cancel and take the box away. Because I waited 2 months I was told I now needed to pay $630 because of early cancelation fees. This is ridiculous. I told the agent this was thievery. How can you provide someone with a bad product, bad service, and expect to be paid for terminating services. The agent then sent me a copy of the terms and agreements. I now plan to take my phone line out of Rogers. I personally can't support such practices. Now I know where SouthPark got their material for the cable company episode.
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February 2024 by Leonard Pulli
I had a very great experience with staff Thomas, he helped me and my friend very well, very clean information.Thank you Thomas
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February 2024 by Carson Leung
Absolute trash tier internet quality. I've been a long time subscriber to Shaw and I can't say I've ever been happy with the service. The out-of-nowhere slowdowns, interruptions, etc. are now behind me because I've switched to a MUCH better internet provider (look it up on reddit!). Unless you have absolutely no other options, don't subscribe to Shaw!
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January 2024 by Parham Khalayegh
Very irresponsible to the customer . The customer service socks . Very disappointing ?
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December 2023 by Edward Coleman
I have not paid on Computer. Only by MAIL. Why did they try to get me on computer?How could they, Not Know that I pay by, MAIL? I now owe them for at least 3 month!
