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January 2024 by Mika Mika
I have been in here a few times for a couple of different items over the past few years. Most of the time we get really good customer service and a pleasant experience.I recently went in to exchange a wallet for my husband that I purchased online and Wivian helped me out. She showed me different styles of wallets to choose from and even offered my daughter and I water. She was very helpful and friendly and I found the perfect wallet for my husband and she packed it up for me nicely. It was a great overall experience!
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December 2023 by Arti Mathews
My daughter bought a shoe worth above 1000$ and when there’s a problem they refuse to support. What is the use of spending so much and not getting service. It’s better to stick to small brands cause atleast they value their customers.
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October 2023 by Matt Wong
Amazing and fast service. I was in and out with a purchase within 15 minutes.
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August 2023 by Mónica Janeth Manríquez
Had a great experience shopping for a new purse!Eva was amazing! She was really nice and helpful throughout the whole process. She was quick to understand my vibe/style and gave me only amazing options. Would totally come back and shop at this location just for her!
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August 2023 by Lendl Aguilar
My boyfriend and I shopped here a couple of times and today a lady name Jiaxin did not seem to be happy helping us. I went there to buy a present for my boyfriend and he normally wears a size 42. So my boyfriend asked for a size 42, she went down and grabbed it for us but then when my boyfriend told me there is pain and seemed tight, we kindly ask if he can try 42.5 and Jiaxin gave me this “deep breath” “sigh” attitude like she’s annoyed to look for the 42.5. I did not like her attitude but I let it slide because I did not want to ruin the moment for my partner excited for a gift. I still purchased the shoes and when we got home I told my partner about it and he said he had the same experience before when he purchased a wallet from the same lady. I shopped regularly at designer stores and never receive this kind of attitude. When you shop at this kind of store, you expect sales associate to be helpful, accommodating, and give you the best shopping experience. I hope Ashley still work at the store- as she gave us the best shopping experience but sadly I was told she never works there anymore. I will still come back because I love YSL brand but definitely would ask for other staff if I see Jiaxin again as we might be a nuisance to her. She needs to be careful when helping customers. Anyway, I still give her the credit for grabbing a pen and writing down the words for my partner who has special needs. But too bad, I heard her deep sigh when we asked nicely to try a different size.
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June 2023 by Gabriel Tam
Drove up to Canada to go to Saint Laurent. Great service, very attentive, and appreciated all the help. Thank you for the shopping experience. Ask for Seamus (Shay-mus).
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March 2023 by Shar E.
Had a very good experience in the main store at Thurlow. The sales associate was super helpful. Very pleasant.Would rather go here than the Nordstrom one. The sales associate wasn't as nice as the main store.Love how the leather of the bags have that luxury feel and smell.
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March 2023 by Renee Cariaga
Amanda at YSL Vancouver has been amazing at helping me get the bag I have been wanting. It was not available in store or even in Canada and she found a way to help us order it in. She is very prompt and kind in responding to all our questions.
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January 2023 by Jessica Zentner
I received a Saint Laurent purse as a gift (not possible to get the receipt). When I called the store, I was told I wouldn’t be able to get it repaired directly with Saint Laurent even if I paid. Disappointing but something people should be aware of.
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January 2023 by peter katsionis
This is an unusual review because I didn't buy anything. Made an appointment (I don't think they would not have let me in) to see about a gift for my wife. The staff bent over backward to help, and there wasn't even a hint of attitude when I didn't find what I was looking for. Well done.PS Very expensive, and they do not accept returns only exchanges. Personally I think this company policy costs them sales.
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January 2023 by Christina Faedo
Had to switch a bag I got as a gift (husband ordered the wrong one). Cory, you are a star. I will be back to bug you soon. Thank you!
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November 2022 by Ramachandran Kumaraswamy
This store experience beats a LV store customer service in Vancouver. Kudos to Seamus; Corey & Eva are my favourite people in the store, and I’ll come back again and buy more saint Laurent products.
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October 2022 by Ramachandran Kumaraswamy
Amazing experience. Seamus did a great job explaining about the product
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September 2022 by M Lamza
How did I miss reviewing this place :) I barely put reviews as I am lazy. But I love this brand and what makes it more spacial for me is the people who work here ! Honestly , it helps if you find the right person who could help you with the right choice as there IS NO RETURN! So it’s important that you choose the one who have an extensive experience in this Field.Please go to Corey !!You will not ever regret the choice you make ! He is very professional and he knows his s… well !! That's all I can say ! Stick to one as they can help you with the collection you already have.Thank you !!
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September 2022 by Nancy Solis
My SA is nice. The reason why I gave just 3 star is their no return policy. Store only offers exchange or store credit. My first and last shop here.
