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February 2024 by Acoustic Fella
Wife bought a pair of sunglasses and when she was walking out the door, found out there was a chip on the frame, returned the item and asked for a new one. Store complied and gave her another. Wife forgot the hard case that was supposed to go with the glasses on the counter as she was in a hurry. Store should've called the customer that she forgot something. Wife returned to the store to grab the case after a while but store won't honor it and stated that they don't have spare cases nor will have spares in the future.Nice going Prada for selling a 700+$ pair of sunglasses and won’t even provide a replacement case even though the customer clearly left it in your store.
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February 2024 by harvinder singh
Condition of the shoe you see in picture is from wearing it 2 times. Clearly the material in front is catching dust (Rest of the shoe including laces still looks new). Sales person told me that this is a cosmetic issue not covered under warranty. They didn't even try to provide advise. Disappointing material quality !!
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December 2023 by Sai P
Amazing customer service
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July 2023 by Grace Jamie
Really great service from Marina. Thank you.
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May 2023 by Nicholas S
This is a fantastic PRADA boutique well staffed with attentive and knowledgeable sales people. Despite the incorrect categorization of the store in Google maps, it’s important to note that they have women’s AND men’s clothing.Note to whoever keeps editing the listing back to women’s clothing: you’re being annoying, please stop.
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January 2023 by K W
Items we were looking for were out of stock, and some price tags are in USD which doesn’t make sense and demonstrates laziness from the management. Sorry we are in Canada, I would assume the prices are in CAD. Come on.
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December 2022 by William Pitt
I have had the best service here by far. I called to see if a product was in stock and I was greeted over the phone by Samson. Samson put the product on hold for the time I needed, he then coordinated warranty, gift wrapping and a birthday card all via sms! Letting me know strap options and all the remaining information I needed to know. This was the best experience i've had yet, and made shopping that much easier, a few texts and the product was wrapped and ready for pick up, truly impressed! Thank you Samson!
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October 2022 by Ishita
I would have considered buying something that Kumi the associate lady gave us a terrible experience
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September 2022 by 늘봄
All the staff in the store were friendly and Marina's response was very satisfactory. Thanks to her, I was able to choose the backpack I wanted. The only concern is delaying the delivery, but if you want something, you have to buy it right away. In the end, you get to buy what you want.
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July 2022 by Karlo G.
I absolutely love this store. Customer service is top notch and our Client Advisor took their time to find a product that perfectly fits what I'm looking for. I've been searching for a slim card wallet and finally tried looking at the Prada brand. Their styles are beautiful and I immediately fell in love with their textured wallets. I made it a point to stop by their Vancouver boutique and was not disappointed. I was immediately greeted upon entering provided a brief tour of the floor. We had a small conversation about travels and what I was looking for. Within a few minutes, I was guided to the men's section on the second floor and shown multiple wallets of varying designs, textures, and colors. I decided on the Saffiano Leather Card Holder. Simple and minimalist design with the distinctive Prada Triangle in the corner. Check-out only took minutes, but the wrapping and presentation was a sight to see. I even received a follow-up email from my Client Advisor thanking me. The boutique also carries accessories for pets. Their showroom is clean, bright, and beautifully arranged.
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July 2022 by naz fahim
I wish I could know why everyone in this store is super cold and full of attitude… they simply don't care about your business and there is absolutely no sense of customer service whatsoever. They always make me feel like I am dealing with a machine not human. So unfortunate…
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June 2022 by Kim
I came here as very first time. normally I go Pravda in Holt Renfrew anyway just checking and that professional friendly staffs made me to purchase a bag? they had more items which I don’t see from Holtrenfrew so happy to purchase the bag to be unique ❤️ definitely will come back! Thank you Ms. Kumi!
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June 2022 by Kim Fleury
Destroy after only one wear. The quality of this brand and service have nothings from a high end entity.
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May 2022 by Kimberly Huynh
Had amazing customer service and found my new everyday handbag and wallet. Thank you!!!
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February 2022 by Lucy
Very friendly staffs with kind service. I will miss this place a lot!
