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August 2024 by Ben Amzaleg
I recently had an outstanding experience with Otto Friedl. When I visited them for a strap change on my watch, I was genuinely impressed by their customer service.
I was prepared to pay for the strap change, but to my surprise, they performed the service at no cost. This kind gesture was both unexpected and greatly appreciated. It’s not often that you encounter such a high level of customer care and generosity.
The team took great care in ensuring that the new strap was a perfect fit and matched the style of my watch beautifully.
Otto Friedl has earned my trust and loyalty with their exceptional service and genuine customer care.
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August 2024 by Russell Jones
Otto Friedl has restored two older mechanical watches for me and both times has done an excellent job. Both were passed down to me by relatives in non-working condition and are now fully functional.
I really appreciate that Otto Friedl understands the reason why I value these items and is willing to work on them for me, even though they are not considered high end watches. Most other watch repair companies would simply say it's not worth it.
It is really amazing to me that I can wear and use the same watches my grandfathers wore and that is thanks to Otto Friedl.
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July 2024 by Elia Chan
I took the watch that my dad gave me which he bought nearly 40 years ago to service/repair as as it stopped moving for a while.
They helped to do the cleaning, order and changed the mainspring for me. I did not expect the polishing of the acrylic crystal. They also tried their best to remove the spotted and discoloured part of the hands.
I waited about 7 weeks, and finally I was able to pick it up. Apart from the wear over the years, the watch looks very fresh and shiny. The watch means so much to me and I am very happy and satisfied with the service!
The staff is very responsive and professional. They replied email in a timely manner.
It is a family business but the service is phenomenal. Would highly recommend! :D
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June 2024 by Robert Lowe
My Dad gave me his Omega Constellation watch in 2016 and he passed away in 2018. I wanted to wear it during his funeral and I had it serviced. About two years later, the stem came off and I left it not repaired because it is now consider as a “Vintage” watch and any service needs to be sent to Omega in Switzerland, as per three Omega dealers in downtown Vancouver. I did not want to send it to Switzerland, pay for shipping insurance and the cost of parts/labour which amounted to almost $2000!!! I left it as is until I discovered Otto Friedl Limited in 2023. They had the parts and had it fully surfaced again for just over $700!!! I was so happy with the service that I had decided to go here from now on for all my watch needs. I even recommended Otto Friedl Limited to an acquaintance who owns an older IWC watch. I do not wear this watch much as it is a sentimental item for me. I recently wore it for about a month and found the watch a bit tight and I did not have any extra links for it. I went to Otto Friedl Limited to see if they by chance an extra links. Unfortunately the links they had was just slightly larger but I settled for it as I wanted to wear it again on special occasions. The staff there were once again extremely helpful and even took the time to add/remove the links until I was comfortable with the feel of it. After all this service and time, the staff did not want to charge me for links, the service nor the time spent on my watch. THAT IS SERVICE!!! I will definitely recommend Otto Friedl Limited to anyone that I know needing service on watches. I would HIGHLY RECOMMEND Otto Friedl Limited to any and ALL watch owners.
Now, just a little information about my Omega Constellation. It is Model# ST 168.019 with Movement# 29107716. It was purchased by My Dad on February 04 1972 at Tai Sing Watch Co located at 184 Des Voeux Rd., C., Hong Kong. It was purchased for $820 (Hong Kong dollar). My Dad was a policeman in Macau and I believe He purchased this watch in Hong Kong due to the fact that Our entire Family was going to immigrate to Canada in 1973. He had given the watch to Me around 2016 and surprisingly He had kept the original receipt, Certificate Of High Precision booklet, International Guarantee booklet and the pocket which stored the booklets in. The watch still have all the original parts. The only thing I replaced was the stem&crown, but it’s still a genuine Omega part. This watch is extremely valuable to Me, as it was worn personally by My Dad.
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June 2024 by Tyler
I recently visited Otto Friedl Ltd at the Fairmont Hotel Vancouver to have the battery of my Gucci watch replaced. The experience was nothing short of exceptional. From the moment I walked in, I was greeted with warm and professional service.
The team quickly identified the issue with my watch and replaced the battery efficiently, all for the very reasonable price of $25. This quick service was a pleasant surprise, given the quality and prestige associated with both the location and my timepiece.
Additionally, I had been experiencing a fitting issue with my watch for some time. Without hesitation, the staff offered to readjust the links, ensuring a perfect fit. This extra step was done with such care and precision, and it made a significant difference in the comfort and wearability of my watch.
Their attention to detail and commitment to customer satisfaction truly set them apart. The staff at Otto Friedl Ltd demonstrated not only technical expertise but also a genuine dedication to providing top-notch service. I left feeling valued and thoroughly satisfied with the entire experience.
For anyone needing watch repair or adjustment services, I highly recommend Otto Friedl Ltd. Their professionalism, kindness, and skill make them a standout choice. Thank you for restoring my Gucci watch to perfect working order and ensuring it fits beautifully once again.
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April 2024 by P C
Very good Watch makers good prices, and excellent service
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April 2024 by Marcus Loh
The entire Otto team was exceptional in the servicing of my watch. They are genuine, patient, professional and offer the best pricing I've encountered. I would highly recommend anyone to bring in their watches to get serviced here!
If I could give more than 5 stars, I would.
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February 2024 by Hamish Martin
Great service, knowledgable and relatable.Would recommend
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February 2024 by Freya Loughton
Excellent speedy battery changing service for my watch. Lovely customer service. Will return
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February 2024 by Steffi
I will not go to someone else to fix my watches. highly recommended.
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January 2024 by Fernando Sentíes
Mr Otto Friedl was an excellent watchmaker. Their family took over and they are just exploiting the name and reputation, but terrible work. I ended up sending my omega watch to Omega and paying twice.
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January 2024 by Mary Jane Leoncio
Hi Otto Friedl Ltd. Staff thank you for your awesome service with my watches and my family watches...I know I can trust you with my investment pieces with sound mind...By the way they also do cleaning and polishing my Parents Hermes watches and my Omega watch...Keep up the great job!Happy client since 2008...-Mary Jane Leoncio-
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November 2023 by Hilary Lai
Brought my Daniel Wellington watch in for a battery change around 30min before they closed. The job was done within 15min and the staff was super friendly. $20+tax only, very worth the trip.
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August 2023 by Warren Smith (Coast Handworks)
Extremely professional, European trained watchmakers. The best in the business.
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August 2023 by David Butler
Unfortunately my watch face became detached on a flight from Sydney Australia to Vancouver. I found Otto Friedl online and they were able to fix my watch in a couple of hours for a very reasonable cost. Luckily for me they had the parts needed! Fantastic customer service.
