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June 2024 by Erin Fawcett
Nancy and team were extremely helpful, responsive and provided amazing customer service. Ordering direct from the store saved us time, effort and we saved money by not needing to pay duties.
We had a bit of a mishap with our order and they came to the rescue immediately. We’ll forever be grateful—thank you!!
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May 2024 by Mohammadreza Behnejad
I love this brand and been long time customer. Shame on Montblanc for providing such a poor service.
Visited this branch to repair bag handle. First of all I was surprised when my $5000 bag handle came off for no reason, and figured it was just glued without proper stitching. As store could confirm I barely used my bag and it looks brand new.
When explained the matter to store , they tried all sort of excuses and finally accepted to repair. According to store repair would take 3 months as they should have shipped it to ON.
They did not offer me a replacement for time being.
Left the bag and received a call asking to pay for repair service $400 plus tax after a week.
I was furious at this point and collected bag without repair.
Store staff are super rude and could not be any help. They did not care about brand image and poor quality of product and tried to sell me more service at a premium price.
This is not you would expect from such a brand at this quality.
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May 2024 by Amir Parham Pirhadi Rad
Easy and convenient access.
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March 2024 by Richard Wan
Musi was fantastic. Very knowledgeable about the products and history. Great experience. Thanks!
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February 2024 by Terese Lee
Feb 2, 2024. We went back to this Montblanc Alberni St store because we had received IMPECCABLE SERVICE FROM MUSI CIFTCI when my daughter bought her fountain pen and ink cartridges and my son bought his ink cartridges from him. MUSI IS TOTALLY PROFESSIONAL, WARM AND ATTENTIVE AND SO VERY CARING. We were disappointed that when we visited the store today that we could not once again see Musi’s beautiful and radiant smile BUT RECEIVED EQUALLY TOP-NOTCH SERVICE FROM LISA AND JENNY.We went to many Montblanc stores in Hong Kong and head office at Montblanc should give SPECIAL PRAISE to their staff in Hong Kong (various locations) and PARTICULARLY MONTBLANC ALBERNI ST FOR THEIR ABOVE AND BEYOND THE CALL OF DUTY EXCELLENT SERVICE. WELL DONE TO ALL YOUR WONDERFUL STAFF—thank you!
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January 2024 by Ying Yu Liao
I needed to get one of my fountain pens authenticated by Montblanc, and was helped by Karen. She was both very professional and helpful throughout the whole process by giving me a heads-up from time to time on what stage my pen was at - all during the busy season of the Christmas holidays. Her follow-ups provided me an absolute peace-of-mind for my pen. Many thanks again to Karen for the awesome customer service!
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January 2024 by wes foulds
Very friendly service. Fun store . Musi is a great sales guy . I will definitely be back for more products.
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January 2024 by Frank Murray
Always a great experience at the Montblanc Boutique in Vancouver. Exceptional service from Musi and the team at the Boutique. Highly recommended.
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December 2023 by Ali Dahesh
I have been a loyal Montblanc customer for many years, valuing their iconic brand and quality products. However, my recent experience at the downtown Vancouver store was deeply disappointing and fell short of the high standards I’ve come to expect from Montblanc.Last week, I purchased a business bag from this store but decided to exchange it today. During the exchange process, I was informed that I couldn’t receive a refund for the balance and was compelled to buy an additional accessory, which I didn’t really need. This practice seemed unfair, especially considering the high value of the transaction.Moreover, as a gesture to ‘satisfy’ my shopping experience, I was offered a tube of leather care as a gift for my purchase of around $3,000. This token felt insignificant and did not align with the luxury and customer-focused image of Montblanc.The behavior of the sales manager was particularly unprofessional. She was constantly engaged with her cell phone, showed a lack of concern for my dissatisfaction, and did not attempt to address my concerns. This level of service is not what I expected from Montblanc, a brand I have respected and patronized for its exceptional products like pens and notebooks.This experience has unfortunately tainted my view of Montblanc, and I am now hesitant to return to this store. I hope this feedback prompts an improvement in customer service to match the esteemed reputation of Montblanc products.
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November 2023 by Lance
On a long-weekend I brought in a MB fountain pen acquired from overseas to do engraving on the cap. The boutique took my request and recommended a number of fonts that will look good on the pen, and told me that generally it takes 30 minutes but because the engraver isn’t there on Sunday it will have to be a Monday pickup. I received a call on Monday morning and picked up the pen. The engraving was exactly how i wanted it. Overall it was a fast and easy process.
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November 2023 by amir reza sotoodeh mehr
Jenny Lu
The sales manager is very kind, patient and diligent
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November 2023 by Andy H
Impeccable service and extremely knowledgeable staff.
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November 2023 by Rob Travers
Musi @ Montblanc Vancouver is an absolute professional, passionate about Montblanc and a pleasure to do business with!
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November 2023 by Jack Hui
Pontem Group had a fantastic experience shopping at Montblanc Boutique Vancouver. Their service was exceptional from start to finish.In particular, Karen provided us the tailor-made service experience. She and her team paid close attention to detail and really listened to our needs. We were searching for the perfect pen to celebrate my employee's professional designation, and they provided excellent suggestions, which helped us find just the right one. The level of service we received was top-notch.We would highly recommend Montblanc Boutique Vancouver to anyone looking for great products and outstanding customer service. Thanks for making our shopping experience memorable!
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August 2023 by Rachel Lee
My family went in on 21/08/2023 to browse the pens, and ended up purchasing my very first Montblanc fountain pen – an engraved StarWalker! We had visited the Montblanc boutique previously, just to browse, and Musi took the time and care to explain the features of the pens in question. Musi helped us again and never pressured us into buying anything. Rather, he patiently waited while we found a pen within our budget even though we came in close to closing. Musi is super!
