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January 2024 by Jones Wang
Don’t buy staff here. Worst service ever. Friends give me shirt as a gift but the colour wasn’t I want so I request for other color. First they said they were run out the stock and will contact me with 5days. Guess what . No one calls me and I have to reaching with head office, head office said they have the color of shirt I want. so I call back to the store. Now they said they have it .
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February 2023 by The Hotel Diaries
I had good experiences with Moncler. My sales associate was wonderful and we conversed comfortably. I only had bought a small item recently since I already had gotten one of the fashion parkas a few months ago. She didn't treat me with any less than a client who buys a parka from their boutique.She was pretty much upfront with the exchange policy being 20 days of exchange or store credit. I didn't mind because I never had issues with Moncler's quality.
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February 2023 by Bita Gold
Maria was very supportive and helpful towards the Moncler’s client. She was very caring and had a wonderful taste in fashion. She recommended the items which make the clients happy about their purchase.
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January 2023 by Dave R
Had the same issue as Carlos noted below. Sales staff advised me to buy under the pretext it can be returned if unsatisfied. Brought it back the next day and was told credit only. Disputing the transaction with Amex. Even the moncler Canada website states returns are allowed within 20 days.
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December 2022 by M
Service is excellent and patient, I wanted a lot of clothes that I saw online that they didn't have in store, but they made me feel welcome and try different sizes and ended up having them delivered to my home, would shop at store again
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November 2022 by wowowl
Need to hire better employees, sad to see a great product with horrible service. So disappointed
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November 2022 by Peter Liu
Just like the window display
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November 2022 by YLS Y
Horrible experience
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November 2022 by 닐정 (Neil Jeong)
Very good.
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November 2022 by Nadia
Wonderful experience. Staff are helpful, patient and do their best by their clients.
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November 2022 by Jon Grant
Pretty limited selection for their flagship store on robson... good service
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November 2022 by james scott
Was in Moncler Vancouver yesterday. Staff are rude and entitled....terrible customer experience, go elsewhere
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November 2022 by Polly Esther
I'll never understand why stores require employees to have years of luxury retail experience, only for their staff to treat customers so poorly. I've had better customer service at a Walmart. I told a staff member what I was looking for and she gave me a look-over and told me they don't have anything that would fit me, which is rude but I'm also layered up in jackets for the cold so it's not like she could actually see my body, and I'm within the regular sizes usually offered at Moncler. I ignore the comment and tell her I'm shopping for someone else and specify the size and colour and they don't have the colour I'm looking for, and instead of her suggesting other available colours, I have to ask her to check. Of course, they don't have what I'm looking for, and instead of asking if I'd like to see any other styles or products, she sends me to Holt Renfrew to look there. If you don't want business from a specific demographic, honestly just say that instead of wasting my time. The Asian family in the store was treated excellently from what I witnessed, but maybe they don't value their Black customers in the same way.
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November 2022 by Carlos H
DO NOT SHOP HERE.... The sales people lie about their 'return' policy when you are shopping, saying you can return for a refund, then stick you with exchange-only fine print later on. Be careful -- they are snakes!
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June 2022 by Shmul P.
I had a terrible experience here. the staff lied to us about their available inventory to try to make a sale. They are also rude and entitled, which made the shopping experience very uncomfortable
