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October 2024 by Laura C
We worked with Timothy Navarro at the Columbia Street location. He was amazing to work with! He was very knowledgeable and helpful. I was very indecisive and he was very patient! I would highly recommend Tim to work with. We bought all appliances from Midland for kitchen and laundry. Thank you Tim!
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October 2024 by Kelvin Kan
We worked with Sebastian Lee at the Vancouver showroom to replace all the appliances in our newly purchased condo. He was most courteous & knowledgeable & easy to communicate with. He took the time to understand our wants & needs and proceed to recommend the products within our budget. He also recommended a great installer - Delta Appliances for the installation - much appreciated. We would not hesitate to recommend Sebastian & the Vancouver showroom to our family & friends.
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October 2024 by Jim Loree
Just average. We bought a whole package for the kitchen: fridge, stove, dishwasher etc and they were helpful in advising on basic products. They were not really helpful in finding the right exhaust fan, which I ended up having to order elsewhere. Delivery was fine with one exception. When the fridge handle was reversed (as requested) prior to deliver the coverings over the old holes were not replaced. Delivery was in March and it is now September. After sending five emails they have still not come up with the replacement parts! They do not make you feel like they care if you are happy after the sale.
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September 2024 by Carla Zivot
We have a number of properties and have dealt with Jerry Lee for many years. He is great. Always has a price and product solution. He even has trouble shot when there has been an issue saving us repair costs.
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August 2024 by Fiona Bentham
We worked with Hani (Henry) Hendiyouni, Appliance Specialist and Ryan Dun, General Manager at the Richmond showroom. They were very professional and knowledgeable. They were straight forward and honest and made the experience very pleasant. We recommend Midland, Henry and Ryan for your appliance needs we will definitely be back.
Fiona & Richard Bentham
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July 2024 by i m
Great people, great service!
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June 2024 by Barbara McGuire
In the past I have used Midland because the sales, service and professionalism is great.
I needed a new stackable washer and dryer. My good luck, I was greeted by a cheerful man named Emil.
He spent time with me explaining all the ins and outs of a variety of manufacturers.
I decided on the Electrolux unit—- but had failed to measure the depth of the area I had to place my machines. Emil recommended I measure it up and call him in the morning.
Blast, the space I have is 6 inches too short.
Back in looked at solutions.
Emil is extremely knowledgable gave me all the pro’s and con’s of each manufacturer and I decided on the Miele stackable Classic set.
Arranged all delivery details
Called me as the deliver day got closer
Followed up
Like most things in life there are hiccups to be expected
Emil was on my team!
Handled the issue
Contacted Miele Vancouver
Got solutions for me
I never felt I was on my own
Emil delivers great products and exceptional customer service
With great confidence I would recommend Emil to family and friends
Thank you Emil!!!
Cheers
Barbara
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June 2024 by Jax
I had a really positive experience here with Tim. I have dealt with many sales staff over the years as a contractor, and he is by far the best. Extremely knowledgable. I'd highly recommend him to anyone.
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June 2024 by how song
Very good customer service
Staff are really knowledgeable
Lots of options
Dimitrios is a handsome guy with great heart
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May 2024 by Deborah Kerr
An exceptional buying, delivery and installation experience. We had a tricky fit issue with a washer/dryer tower but due to the vast product knowledge of Emil and the superb skills of Midland’s installers, everything went off without a hitch. Happy, happy with the LG product that Emil recommended. Many thanks.
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May 2024 by Manny Kursan
Had to send you a short note of thanks .
Thank you so much for your efficiency , helpfulness in the Showroom and professionalism with measurements with our new Bosch fridge!
It’s all set up perfectly, water line is set up, Fridge looks beautiful and we are very happy..
An absolute pleasure dealing with you. Thank you so much keep up the great work.!!!
Manny and Vanessa
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April 2024 by Olivia Milliken
I spent a lot of time trying to figure out who I wanted to work with to create my dream kitchen. After speaking with different high-end appliance companies, I am so thrilled that I chose Midland Appliance and Sara Bailey, a designer extraordinaire with Midland. Sara has been with me on my journey to help me figure out how to make my dream kitchen come true. She walked me through the different appliances, helped me with design and placement options, and installation. I ordered the appliances 2 years before they were ready to be installed and during that time Sara always ensured I was getting the best pricing possible. Now, 5 months after we moved into the home, we have had a few hiccups, but Sara is always incredibly responsive in helping me to figure out a solution. I wish that every provider I worked with to build our home had a Sara Bailey. I would chose Midland 100x over.
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December 2023 by Jodie Johnson and Conor Murphy
We recently purchased an induction stove at Midland Vancouver. Emil was our salesperson. He provided us with exceptional service that extended far beyond the showroom. He helped us arrange an electrician, a gas fitter and the delivery service; all of whom were first rate. Emil has excellent communication skills, promptly responds to emails and was extremely enthusiastic throughout the entire process. We would highly recommend Emil without any reservations!
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November 2023 by Denek Znaly
I received a great deal of help with fitting microwave into my custom closet. The staff is very knowledgable.
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November 2023 by Jayesh Parmar
If I could give six stars, I would. Emil Filipkowski went above and beyond. Emil provided outstanding customer service and constructive and timely advice. I'm wowed. Thank you, Emil.
