-
February 2024 by Ashley Chan
During the holiday season I came in to buy a pair of full-priced men's jeans for my partner. At checkout I asked what the return policy was, to which the sales associate asked me "are they a gift?". I told them yes they are for my partner. She then proceeded to tell me that "no you can only return for store credit since you just told me it's a gift." Mind you I was not even asking for a gift receipt as I would be returning them myself if they didn't work. I was very confused as usually the original cardholder can return items for full refund, but a gift receipt would only allow for exchange. She insisted that because I had revealed to her that they were going to be a gift that she would mark it as not eligible for return. It was such a bizarre experience so I walked away from the transaction and bought jeans from the Bay instead. Every time I walk by this location my friends and I have a good laugh.
-
December 2023 by Maysa Mourad
Great shopping experience at Mavi in Vancouver! Amazing store manager who was superhelpful. This store features a great collection too - more variety than what's available online!
-
October 2023 by Mark Kokocki
I LOVE a store with well made clothes, that actually fit me.
-
August 2023 by Mali DS
My absolute favorite jeans store. the staff is very nice as well
-
May 2023 by Jeff Legros
It was a great shopping experience. The staff stayed with us past closing on April 25th and they were incredibly helpful.
-
March 2023 by Kari Bull
AJ helped me try on probably 10 pairs of jeans in 30 mins so that I could find my ideal fit AND respect my time limit. I left with two pairs and am grateful and excited to wear my Mavi jeans!
-
February 2023 by Roma Oleksyn
Super grateful to Saeideh at Mavi Jeans Yaletown for all the time and effort she put into shipping a pair of Emma Stay Black jeans to me at the last minute before my holiday. They arrived in time and fit perfectly. Thank You! ??
-
November 2022 by Alanna Valentine
We just popped into the store to look for a pair of jeans for my husband and the staff member,Nicole offered amazing customer service. We were very impressed about how she helped find items that really worked for him and were wishing the price range he wanted… he much more frugal than I, when it comes to clothes.. the store was super clean and very comfortable to shop at. Nicole thanks again for all your help!
-
October 2022 by Katie Hensel
We were visiting from alberta and went in this store because we saw nice clothes in the window. From the second we walked in, the 4 ladies barely helped us because we didn't look like big money to shop there. When I picked up a pair to try on, the girl commented if I was sure about my size and didn't say it in a nice, customer service way. It had a rude undertone and made me feel bad about my weight. Both my mom and I were taken aback by her comment. For reference I'm a 27 in guess jeans and 29 in other pairs. But it doesn't matter. I hate stores that do body shaming regardless of a size 0 or a size 20. It was like they didn't want me touching their clothing. When I asked if they had a sweater in a different color the clerk was rude and uninterested in helping. I bought one shirt because I liked it but as a clothing brand Mavi should reevaluate their employees. When we were at the till I advised no one should get commision since no one was helpful and the three of them stood there chatting instead of helping. When I explained what happened, no one apologized, they all pretended to be busy on opposite ends of the stores. I will be writing a review to head office as well. Will not be back to this store again.
-
July 2022 by Paul
Low quality for what you pay. I've had the zipper on two pairs shear and the button on a pair of jeans come off in a month.
-
June 2022 by Adam David
Awesome collection of tops that are not on web site.and twice now I have been helped by awesome, knowledgeable and extremely polite sales ladies after receiving fantastic help from their online staff in regards to product knowledge.and location.
-
May 2022 by Wendy Nyawade
AJ at Mavi in Yaletown was SO incredibly helpful. Possibly my best retail experience ever. I tried almost everything in the store and she was patient and on it the entire time. Goes above and beyond. Amazing shopping experience. Mavi clothes sell themselves
-
April 2022 by amber dearden
Decent quality, european made clothing. I like grabbing a few essentials from here now and then to add to my wardrobe for reasonable price. Doesnt feel like fast fashion, made to last longer.
-
April 2022 by Anis Premji
Had an amazing customer service experience with Sarp))He is awesome ?
-
March 2022 by Cameron Hunt
I was given a gift card for Mavi Jeans for Christmas from my daughters. When I went to the store they wouldn’t redeem the gift card, and then told me the jeans my daughters had chosen for me , were also not available online to use the card. They then offered a 10% instore discount, but then didn’t apply it to my bill. Totally disappointed with this company. I won’t shop there again. I wouldn’t recommend anyone shopping there either. I left feeling completely let down when I left the store, my daughters were sad they couldn’t redeem the gift they wanted to get me, and felt this review should warn others about such a poor shopping experience. Terrible customer service.
