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February 2024 by Maxime Léveillé
I have visited this store a handful of times recently and it's been a very positive experience to deal with Velheena. She is professional, knowledgeable, efficient, proactive and fun to talk with if you get a chance to visit the store. It's a super friendly environment. They truly care about their customers.
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February 2024 by Norman Gerl
I recently went in to Birks to have the battery changed on my Birks watch. When the watch was purchased it was with the understanding that I would get replacement batteries for life. Obviously, that is a pretty good reason to buy a watch. I've been to Birks twice previously to have my battery changed and there was no issue other than they had to ship the watch away for 6 weeks to change the battery. This week I brought my watch in for a battery replacement and was told that they no longer do free replacment batteries and the next time I would have to pay. I was really taken back by this and told them that when this watch was purchased it was with the understanding that I would get free battery replacements. They said that if I had the original receipt they would honour this policy. Well surprise, surprise, I don't have the receipt so they told my that I would have to pay for battery replacement moving forward. Why would I retain the original receipt after the watch guarantee has expired. The watch is a Birks watch and the battery has been replaced for free in the past. I guess the promise made to me by Birks has been broken and my faith in them is diminished. I bought my first watch from Birks in the 70s by the old steam clock. I guess they no longer care about promises made.
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December 2023 by H Wong
Requested for my gift to be gift wrapped before shipping. Customer service advised they would be. I bought several gifts, but they were unfortunately not wrapped when received. Disappointing.
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September 2023 by Kristle Ciara Castor
Oh my goodness! Such a great experience with Birks today. I called yesterday and made an appointment for today at 12:30 pm with Rokas for a Cartier watch for myself. I ended up going to Birks because I didn’t have a good experience in Cartier Vancouver before. I arrived at 1:30 pm because of traffic and he was so nice about it. Anyways, I arrived with a full bladder and their security immediately took me to the washroom within seconds. Full escort to the washroom and back. Great experience tothe bathroom lol. Even their security is super friendly. They offered tea, coffee or water as soon as i got back. Rokas helped me look for a watch for my husband and for myself. He is a wealth of knowledge and Very patient with my questions. He is not pushy like the others but instead, he took the time to answer my questions and concerns. The whole appointment Took me 1.5 for this appointment which is considered long. He prepared the whole package in a very presentable way. One of the best service i’ve received compared to Cartier boutique, rolex boutique, Louis V. and Gucci. I would rank their service one among those stores ive been in. See the picture of how he presented my package. Also, he threw in a cartier travelling pouch and a polish cleaner. The wtch came in with a protector rather than plastic. I like that. I’m back next week to pick up my husband’s watch and im so excited! My sales contact Rokas. I’ve attached his info in this review
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August 2023 by Angad S Gill
The product advisor, Mary Anne, at Maison Birks Vancouver provided exceptional service that I cannot praise enough. From the moment I walked in, her warm and welcoming demeanor made me feel valued. She resolved an issue with a rush order, ensuring I received my watch on time without any hassle. What truly touched my heart was when she surprised me with a heartfelt gesture on another day, making me feel incredibly appreciated as a customer. Her dedication and kindness have left a lasting impression on me, and I wholeheartedly recommend her to anyone seeking assistance at the store. I’ll cherish this experience for a long time to come!
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August 2023 by Lydia Dani
I took my Birks engagement ring and wedding band (along with husband’s) to get them engraved and was surprised that the service that I received in this location was quite subpar for such a renowned jewelry brand in their flagship location.My husband and I got our wedding set (3 rings) from Birks in Park Royal (West Vancouver) last year and every time we went there, the service was always top notch and all sales associates that we ever dealt with were always pleasant and they really took their time to explain anything about our purchases (conditions for resizing, engravings, cleanings, warranty, etc) and was also always helpful with anything else that might interest us (offered us to see and try any pieces of jewelry that I liked).In short, they were knowledgeable about their products and were actually interested in helping their clients find pieces of jewelry that they need and want (very professional).The service that I received from this Birks location was nothing like that although they weren’t very unpleasant either. They just weren’t interested in offering an exceptional customer service like the Park Royal location and was just taking my request for ring engravings without much explanations. After I was done with the rings and looked around the store to see if I’d find anything I liked (jewelries and watches), no one bothered with my existence and the big empty store (no other customer was there) was just so quiet and cold.I went to this location to drop off my rings for engravings purely out of convenience but the next time I’d like to order any fine watches and jewelries from Birks, the Birks store in Park Royal will be my go-to location.
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August 2023 by Tu Vu
I bought my Cartier Tank Solarbeat here and I cannot recommend my sales advisor, May Szutu, enough for anyone who's looking into Cartier. Before Birks, May used to work at a ultra luxury brand before so she knows how to make clients happy.The after sales care is top notch. May checked up with me occasionally, and the Christmas card is a great touch. There was some mechanical issue with the watch, since it's new technology, and May managed to get me a brand new watch because it was under full warranty.What else can you ask for?I'm going back to May for my next Cartier.
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August 2023 by William Hall
Had a great experience with Birks for our engagement and wedding rings. Jayne went over and beyond to do something special for us and we cannot be happier. Great service and quality.
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June 2023 by Rabjeet Wallia
I cannot express my sheer gratitude and praise for Rokas at this location. Rokas was always available, patient, and knowledgeable about a variety of products. He made my purchase of an engagement ring incredibly easy and seamless.I also had to just get some jewelry last minute from him. Despite telling me he was jet lagged, you couldn’t tell based on how he worked.If you require jewelry and want to feel secure in your purchase while ensuring you get quality, professional assistance, go and talk to Rokas.
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June 2023 by Sarah Lord Ferguson
I cannot say enough good things about this store and particularly the store manager, Jayne. Not only was she personable but she also went over and beyond to make custom adjustments to our wedding bands. I would not hesitate to recommend anyone looking for wedding and engagement rings. Thank you Jayne!
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June 2023 by John Li
I recently visited this Birks location to secure a wedding anniversary present for my wife. This store has a great open layout and vast selection of jewelry to suit different tastes and styles. It is also the only location to carry Chaumet on the west coast.The person who made a huge difference was Rokas, who welcomed me into the store, took the time to educate me on the different designers and collections, and provided his expertise to narrow down the ideal piece for my wife. His consultative approach, coupled with his product knowledge and easy going style made it a pleasure to shop here.When it came time to surprise my wife at the store, Rokas went above and beyond to accommodate our schedule and ensure a wonderful experience. We will always remember the great time we had at Birks. Thank you Rokas and I hope your team continues to recognize your contribution.
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May 2023 by Nikolai N
Purchased both the engagement ring and wedding bands from here and had an excellent experience throughout thanks to Rokas. He was extremely helpful and resourceful with all of our questions and issues. Ask for him if you drop by.
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April 2023 by Kristy Radil
The staff was amazing, so friendly and knowledgeable. Very helpful. Made me feel very comfortable. Would highly recommend.
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March 2023 by L.E. O.
My wife and I visited Maison Birks Vancouver to search for the perfect gift to celebrate our wedding anniversary. We were glad to see Chaumet has officially opened, bringing Paris closer.Mary Anne is very knowledgeable, attentive, and patient, as we considered several pieces. She took the time to listen to our needs and preferences, and her recommendations were great.We were also happy with the management team's professionalism, and my wife felt special to get a piece from Chaumet for our anniversary; the craftsmanship is something to treasure for years.I highly recommend Birks Vancouver to anyone looking for exceptional service and to anyone searching for beautiful collections.
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March 2023 by Reina Hooge
Had been recommended by a family member to check out Birks for an engagement ring so we decided it was the first one we would check out. Got into the store and the lady who served us seemed like she didn't want us in the store. She started out by pulling out a $38,000.00 ring and when we told her it was too expensive she pulled out a $11,000.00 ring. We told her the same thing and she practically told us we were too poor to buy anything from Birks which is untrue. First, she never asked us our price range and second I've seen reasonably priced things on the Birks website. Anyway with that encounter we left, frustrated. Family member who recommended us was going to go back to get her rings resized since her rings are from Birks, she was disappointed to her our story. You just lost two customers. Good job
