-
December 2023 by Deniz Kahramaner
Jenny was super communicative and extremely courteous in her help in helping me arrange a timepiece by IWC. I highly recommend this IWC, as unlike most other high end watch boutiques, you feel very well taken care of by the amazing staff.
-
September 2023 by Kyle Rief
Having had 7 Iwc's this will be my last... my topgun chrono is missing time in the minute counter.Took it in. Was told 4 to 6 months min and 800 to 1500 and maybe more time and money.Staff wound the watch thinking this would help. Sad fun watch to look at but no faith.
-
September 2023 by Lee
This my second time purchasing from this boutique in Vancouver and the service is still impeccable. Working with Jenny is such a pleasure. She is very knowledgeable and friendly, willing to indulge my questions and ready to assist with pictures and modelling of the watches I ask about. IWC watches are incredible, and their staff are too! Thank you Jenny !
-
August 2023 by Alejandro Adler
A truly magnificent experience at IWC, particularly with Joey; she is not only highly knowledgeable, but she also has the highest levels of kind professionalism throughout the horological IWC experience.
-
August 2023 by Faiyaz Qayyum
The best possible outcome. Quite difficult to describe how incredibly exceptional the service is at this location. I’ve been in contact with one of the sales individual for the past three months, and from the moment I first spoken to them to the moment they delivered my watch. Each interaction was professional and very tailored to the point they’ve even shipped a bracelet to my home across the country. The entire staff was welcoming and patient with all my questions. I highly recommend visiting this IWC store.
-
June 2023 by Kins Liu
Exquisite team at IWC so knowledgeable, patient, kind and friendly from Hoki and his entire team to Jenny, Keith and Joey, all so helpful and make luxury watch shopping a true joy!! I would highly recommend visiting them when you are ready to make your next purchase, you won’t be disappointed!
-
May 2023 by Thomas Tsang
Bought my first IWC Big Pilot Le Petite Prince edition at the boutique. Great service from Joey and her colleague on helping me to choose from Blue, Green and Black dials Big Pilot. They sure know about their watches and even let me try this Big Pilot Perpetual Calendar. Highly recommended if you are into luxury watches and IWC.
-
February 2023 by Vincent Chow
Went there to buy the Pilot's Watch Mark XX, as I was thinking about the green dial version, and it is only available at IWC boutiques. Their advisor Keith is very helpful and knowledgeable about their products and provided me with good advices on which version to get. Customer services are top tier. And I am very happy about the watch I bought.
-
January 2023 by Emma Penney
I visited the boutique this afternoon to inquire about an older watch I had received as a gift, which was missing its papers. My husband and I were warmly greeted upon our arrival and assisted by the friendly and incredibly knowledgeable boutique manager Hoki Li.Hoki was able to find out info about my watch and answer all of my questions pertaining to age, function and care.A++ service. I will be returning to Hoki for future watch maintenance and any potential purchases. Thanks Hoki!
-
November 2022 by Yao Wong
The team at IWC are top notch people. Both Hoki and Andrew had made me feel welcome at all times. Hoki had took his time to showcase many pieces to me and I never felt pressured or like I was wasting their time. I will always recommend this boutique to my family and friends or anyone who is looking for timepiece. The store's interior is also very nice and welcoming. I will be returning.
-
November 2022 by Amol
Love this store! The staff are incredible! They are knowledgeable and all of them are really really into watches! I could hang out in there and talk to their team all day. Had an awesome buying experience!
-
November 2022 by Shawn Ku
Purchased a bracelet from a IWC Mark XVI - amazing customer service and professionalism. Although there are closer authorized dealers and IWC boutiques (I live in Ottawa, ON), I highly recommend the IWC Boutique in Vancouver. Hoki Li, Boutique Manager, is fantastic.
-
November 2022 by Dom Lukx
I had the pleasure of dealing with Jenny from this boutique. She is super friendly, and her service is impeccable! She sourced me the exact watch I wanted within a matter of a few days! Cannot recommend her and this boutique! :) Thank you very much!
-
November 2022 by Chris Mills
I was looking to purchase the boutique only edition IW388108 and unfortunatley there isn't an IWC boutique near me! I contacted the Vancouver branch and Joey Wang helped me procure the watch. She truly understands the importance of customer service. She excelled on every front! I will definetley buy another IWC from Her and the Vancouver branch.Thanks again Joey for the smooth transaction and making me feel like a valued customer even though I was thousands of kilometers way!
-
November 2022 by Kevin Gu
Great location and professional service. Joey is very professional and patient to assist me in choosing the right timepiece. Service was top notch and she is very knowledgable on the timepieces. Walked me through the various functionalities of the watch and explained the history of the brand and watches. Could not recommend more!
