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April 2024 by Shauna C.
CAN NO LONGER RECOMMEND!!! Another company that has gone down the drain. First red flag is that the company has had no growth or expansion in the last 5 years, their customer service has gone downhill and their new mechanic is a joke. Jack used to show up, rain or shine, on time and get the job done. First off, their customer service is abysmal, I was on the phone with him for 10 min as he hemmed and hawed an appointment time, trying to squeeze my appointment in on Friday and said they may have to reschedule. Get a text that the mechanic is sick and they have to rebook, so I rebook for Monday, get a message over the weekend that due to "unforeseen circumstances" they have to rebook. I stated they already re-booked once and gave my availability, to which they said they would in fact keep the appointment. Monday comes and it's supposed to maybe rain, they ask if I have a covered area, which they have never asked before, to which I said no, and they said they'll "keep an eye" on the weather and may have to re-book. Well, it didn't rain all day in Richmond yet their mechanic Ali was a no show. When speaking to them I expressed how unprofessional it is to not show up for appointments and there has never been a problem with no cover before because THEY HAVE CANOPIES TO WORK UNDER!!!! THIS IS THE PACIFIC NORTHWEST!!! A RAINFOREST!!! I'm sorry, your business model is to cancel your appointments every time there is a light shower?!? I'm not parked on a river. A canopy, if it was raining which it wasn't, is more than enough protection for an oil change and tire rotation. People don't have all day everyday to wait around for you because you are a diva that can't stand the touch of water. Not to mention I have been a Prime member for years and this is how they treated me, no follow up after I cancelled the appointment all together to even try to keep their customer. Beyond unprofessional, this business may have a year or two left before they fold, don't waste your time or money on this company. What a shame, used to recommend them on all my platforms but I will save the unprofessional text message thread from them and show anyone who will read it, what a joke.
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February 2024 by Shane Eustace
I'll try be as clear as possible DO NOT USE. They keep telling the Mek I'm supplying parts when I've screen shots telling them I'm not supplying parts.I have given them the shop that does that parts and they have made little attempt to source the Japanese auto shop that do the parts for my car. I've paid for a service and the car still isn't fixed!To top it all off they tried taking money out of my account with no receipt or invoice nothing. Just tried to take money out of my account.They've given me little to no updates over the last two weeks and keep telling their Mek that I'm supplying parts WHEN IM NOT. Two weeks and still nothing. I don't know if it's a breakdown in communications from their customer service team or they just don't want to deal with me.I will say Mek Ali is brilliant and very professional. Customer care not so much.
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February 2024 by Dan L
Ali is a great mechanic who is polite, friendly, super knowledgeable and always takes the time to explain exactly what the issue is and the work done/required in detail. Highly recommend! Also, Waheed was friendly, polite and professional! A pleasure to deal with!
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February 2024 by J Barbara Lago
Ali was very professional. He explained everything to me on what needed to be changed. He even went the extra mile on showing the parts.
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January 2024 by Dale
Hack imogrants that have no idea how to run a mobile mechanic business. They are basically a call center from.. another country that uses sub contractors to do there workHighly haywire and have no idea of mechanics. Do not use .
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January 2024 by Eric Vuong
I had a pre-purchase inspection with Instamek and had Ali Al Basha assigned for the inspection.Ali was professional and thorough with the inspection and walked me through all the current and potential issues I was looking at if I had purchased the vehicle. Although I did not end up purchasing the vehicle, the information that Ali had provided was very helpful in the decision.Overall, I'm very satisfied with the inspection, with the professionalism and detailed report provided.
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November 2023 by Chris M
Exceptional service, our mechanic Ali was incredibly courteous, knowledgeable and professional - for context the car had been sitting idle for a very long time but he was able to get her up and running, and complete a full service in no time. Still drives like she’s just off the lot, very happy with the experience and the convenience. Thank you guys!
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November 2023 by Stuart Oliver
$700 to replace a battery on a 2013 Buick Encore !!!! You must be joking..Ladies beware these guys are a rip off. $220 call outfee to diagnose a flat battery and $489 to supply and fit this. Don't use this company. No satisfaction when asked to refund some of this cost.Come on guys....not good enough.
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November 2023 by Frank Lalonde
Great experience, they come to your door to fix your car. They are transparent with what needs to be done! I highly recommend their services!
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October 2023 by Oli Mason
Great experience with Ali Al Basha from Instamek.I used Instamek do a pre-purchase inspection on an older vehicle. Ali was the mek that was assigned to the job, and he was very thorough, informative, and a pleasure to deal with.Although Ali was clear he was unable to provide 'yes' or 'no' advice on purchasing the vehicle, he gave me all the information I needed and walked through issues clearly so I was able to make my own informed decision.Overall a really positive and helpful experience – especially as someone with very little mechanical knowledge who was feeling the stress of a big purchase decision! Would definitely use again.
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September 2023 by David Hill
Instamek is very reliable.Ali, the mechanic, found the issue of the car quickly and could fix it in no time.
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September 2023 by Munesh Gounder
Jack the mechanic was honest and was easy to deal with! The best part not having to wait in line or be at a shop all day! Will use again!
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September 2023 by Brendan Jordan
They charged over $350 to change my battery and it went within a year. No warranty, no help and very disappointing service. How often do they expect me to pay for a new car battery.
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July 2023 by Aram M.Tahir
I used their service to inspect a pre-owned car. I clearly informed them about the previous rear-end collision and my concerns about buying the car. However, during the inspection, they did not mention anything about the structural frame in the back and seemed uncooperative when I tried to explain the situation. They took the payment but didn't fulfill their job properly.
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May 2023 by Rutiger Payback
After we stopped at a local mall our car wouldn't start. I've used Instamek before so I gave them a call. They were able to set up an appointment for the next day and the mechanic quickly discovered the problem and fixed it, all inside an hour. Best thing is that I didn't have to have the car towed, he fixed it right in the mall parking lot.Service: Auto engine diagnostic
