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October 2024 by james o
work done well
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October 2024 by A. Mark Wilburn
Have been coming here for 3+ decades. Will continue to do so. Very unfortunate they were doing renos during my last visit so that I was forced to endure the awful Fraser location service.
The familiar faces at 41st know their stuff. Always confirm before performing service, walk me through everything.
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October 2024 by Nadia Nino
Wry professional and nice staff. I always buy my cars here and it’s a family business ??
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August 2024 by Dean Ramsay
Ive been coming to this service center since 2014, and had always had good experiences. After telling the service manager that my A/C was making noise, and that it should be looked at - I was assured it could be fixed. Upon receiving the vehicle, we discovered the noise was not apparent - presumably fixed by something in general maintenance. It however was not fixed as it quickly became apparent that the A/C wasnt working. Replenishing the refridgerant myself immediately restarted the noise.
Despite my clues as to what was wrong, I cant believe the refridgerant pressure wasnt even checked.
I understand that their system was attacked by malware recently, and they're in the middle of constructing additional workspace, but thats no excuse for poor craftsmanship.
Im on the fence about returning, even after a decade of good service.
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August 2024 by Huy Do
Staff was very friendly. Got what I came for. No upsell. And paid less than what was quoted
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July 2024 by Benny Ma
Great service staff, courtesy vehicle available upon request.
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June 2024 by Doug Sage
Blatantly negligent service this spring. Had my snow tires swapped and oil changed. Noticed a vibration front left as I drove away. Close inspection revealed the lug nuts completely loose, like finger loose. I manually tightened with tire iron then called it in. A tech came by and checked the work. The follow up from the service team was gas lighting, an upsell to an $1800 repair estimate and a promise for a follow up with the Service Manager, who a month later, has yet to follow up.
This place has chronically upsells with marginally required repairs. I might have given them another chance if the Service Manager had showed the least bit of interest in his service failure, but I'm done with this shop.
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May 2024 by Erfan Forghani
High quality service!
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May 2024 by T
I was refused service for my new Toyota. What is going on.
I called to schedule my first service for the 2023 Rav4 that I received in the fall of 2023 and Granville Toyota service technician on the phone told me that " We can not help you." So now what, should I call Honda to service my Toyota. Please help.
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April 2024 by Sam Nakai
I've been taking my cars into Granville Toyota for service as long as I've had Toyotas and the service is excellent. There is currently a warranty issue with my head unit that they tried to resolve as quickly as possible. The problem still persists even after they replaced the head unit. I trust that they'll provide the same level of excellent service as we follow-up with the issue.
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April 2024 by M2003 Sachin Saini
Parts Department is great in what they do.
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February 2024 by Ish Mukul
Excellent customer service.
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February 2024 by Maribeth B.
I bought my car last Jan 2021, this is my second car I got at Granville Toyota. They offer currency dealer which I have $1,100.00. The sales person said there is no expiry of this currency dealer. The Finance department is insistent of selling the ECP( Extended Care Plan ) for maintenance and stated you can get your car serviced to any Toyota dealer. Now I found out that my currency dealer is zero. I was told by Doug , General Manager that I was not taking my car for service to their dealer and the currency dealer is just an incentive and in their policy it expires in 2 yrs! What is the point of buying ECP ? For the currency dealer? Granville Toyota they offer perks for you to buy car from them, but beware they can take it away without notice. They are not transparent about it. When I received the email about this currency dealer, it says " This unique program entitles you to redeem your Dealer Currency anywhere in our dealership at any point in time that works best for you" It didn't specify that it will expire! Do I recommend Granville Toyota? NO, they have to do better for their customers!!
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February 2024 by Francis Santos
Frank is great and trustworthy! He’s been with this company for 35 years and he gives you sound advice in servicing your car.
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February 2024 by HUSSEIN MOHAMMED
Very good costumer service
