September 2022 by Ellen H.
I do grocery shopping at Crystal Mall quite often because the produce is fresh and there are three different stores in close proximity I can visit to compare price and quality. Good Neighbour has never been my favourite because of their poor customer service, but I still shop there if they have the most fresh looking produce. I never liked their customer service because the staff is very impatient. I get an angry look if I don't move fast enough, and they seldom use the reusable bag I bring with me, they'd rather use their plastic bags because it takes them an extra second to take the bag from me. Not only do I have to be fast, I also have to be prepared. If I am making a big purchase, or if I am already carrying a lot of items, I need to be ready to pick up my purchase and leave right away because they are waving the next customer forward already. I never had time to put the change back in my wallet, I simply have to grab everything in my hands and leave. But I am giving it a one star today because I feel they were not being honest. I was at the store around 5 p.m. on a Wednesday and it was not busy at all, I did not have to wait in line. I purchased only one item, normally I wouldn't check the bill, but because I wasn't being rushed off today, I did. The sign on the item showed $2.99/lb but I was charged $3.99/lb. I was only two steps away from the till, and I turned around. I only uttered "excuse me, this ..." and the cashier knew right away, she started punching on the till and gave me refund of the different. Her action made me feel that she knowingly overcharged me. It is one thing to be impatient and rude, but another to be dishonest. I will still shop at the store in the former case, but now with this experience I will stop shopping here.
