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October 2024 by Ricky Lun
Scam/Fraud Alert! Transferred 3 phone lines with Store Manager Tom Wong back in May with the promise of getting the $60 activation fee ($180 total) back on a bill credit.
Been continuously following up with Tom to get the bill credit back, but Tom follows up with more false promises that he has already followed up the the carrier and we should expect to see the credit on our next bill, or in our account after 20 business days.
After 5 months of waiting, now Tom tells us we need to contact the carrier by ourselves to ask for the credit back. We called the carrier, and guess what! Nothing has been done and there has been no changes or tickets or requests has submitted by Tom, and this is the first time anyone has contacted the carrier about our situation. The customer service from the carrier told us that the store should be contacting them and not the customer.
We called Tom again to pass on the request from the carrier, but he refuses to accept any responsibility and ask us to call multiple times as different customer service representative may be willing to issue the bill credit. He blamed us for having bad luck for not being able to have a customer service representative that is willing to help.
We have contacted Pepper Wireless head office to file a complaint. Now we see what will be the result…
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October 2024 by fatemeh ghorbanpoursayar
I would like to express my gratitude to this center for the excellent services they have provided. One of your staff members, Koni, has been incredibly helpful to me. She is exceptionally patient and always takes the time to answer my questions thoroughly and calmly. I would like to extend my special thanks to the center for hiring such a skilled and patient individual. I also want to thank Koni for her professionalism, patience, and kindness
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October 2024 by Saroj Tamang
She is really amazing. Thank you Koni. Love your service.
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October 2024 by Hsiang
The staff Koni is so nice and friendly recommend here
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October 2024 by Mike Freedman
Fantastic customer service and very good deals at this location!
I came out with both a phone and a great plan.
Thanks a lot Koni for your help and for guiding me through the various options!
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October 2024 by Reylinn
Koni helped me transfer my phone plan from Fido to Rogers remotely over whatsapp. It was a smooth and easy process and they were very helpful and accommodating to my questions and concerns. Thank you Koni!
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October 2024 by Samiksha Narula
Koni was really helpful and got us a great deal. Would definitely recommend her to my friends. :)
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October 2024 by Hei Wan
Kona is very helpful and patient
Highly recommended
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October 2024 by Charlie Har
I was totally impressed by Koni and Tom during my recent visit to this shop. Koni provided service to me above my expectations. She was very knowledgeable and friendly. Tom was also very helpful. Will definitely go to this shop again when I need Rogers/ Fido
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September 2024 by keith leung
Koni and Tom good service
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September 2024 by demand five
I recently visited the Rogers and Fido store, and I was fortunate to be assisted by Koni. She provided exceptional customer service, going above and beyond to ensure I had a great experience. Koni was knowledgeable, patient, and took the time to address all of my questions. Her professionalism and friendly attitude made my visit truly pleasant. I highly recommend this store, and especially Koni, for anyone needing assistance. Thank you, Koni, for your outstanding service!"
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September 2024 by Tommy Wong
I came here today morning.
There is a man working there with very bad service, impolite and irresponsible. I cannot believe there is sale rep can talk customer like that. If i can rate 0, i will rate 0
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August 2024 by Amanda Thomas
Great and friendly service! Connie helped us today with a SIM card question quickly, and we appreciated her help!
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August 2024 by Chan Sofa
I signed my Fido service with Koni. Koni is a good salesperson, she is very patient to answer all my questions and concerns, and offered me a very good deal. I would definitely recommend Koni to my friends and family.
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July 2024 by Bao Hu
The staff at this shop are all very friendly and extremely knowledgeable about their business. Special thanks to Koni, who patiently answered every one of my questions. She tirelessly checked the system to find the best deals for me, proactively introduced various discounts, and helped me fill out all the forms. In the end, she thoroughly explained all the contract terms and important details. I am very grateful for her service. Thanks.
