-
September 2024 by Маргарита Шинкаренко
Absolutely rude staff and terrible communication. Ordered a phone online, chose to pick up at this store, got an email "expect 2-5 business days". Called 2 weeks later to ask about my order and how long I have to wait. The employee who talked to me said that they don't have a phone, they don't know when it will be, and in general it's not the store's problem that the online system gave me the opportunity to choose their store to pick up the order. I asked why I had not been contacted to tell me this, I was told "This is not a store issue, we do not cooperate with online orders". Then I was told "Call customer service and tell them we don't have that phone in store". I'm sorry, what? I'm the store employee and it's my responsibility? I was rudely told that it was not their problem and they don't have the phone. I was then advised to go to another store in person and pay an additional $70 to activate the phone elsewhere.
Absolutely unprofessional, when the phone will be they do not know, can not cancel the order, can only be rude.
I ask the management to pay attention to the way your employees communicate and to the fact that they recommend customers to do their job.
-
June 2024 by c heng
Visited Fido for some technical support and was pleasantly surprised by the super friendly and helpful staff. They made my experience a breeze!
-
June 2024 by Sasha Y
I stopped by to make a payment for my phone bill. This girl at a counter didn’t say hi, thank you and even bye. Wow what a great customer service.
-
May 2024 by Amanda Klang
My difficulty (getting my number ported from other company to Fido) was finally solved, in person, by Hridaya at the Fido Store on Broadway at Cambie. She found the solution I needed after three different Fido customer service people were unable help me over the phone. Thank you Hridaya for the fast and courteous service!
-
May 2024 by Peter Gabor
Hridaya was very helpful and courteous.
-
May 2024 by Alison Verrier
I popped in to have my SIM card activated. Hridaya was helping me with this. She was polite, efficient, and knowledgeable. Great service!
-
May 2024 by Sitanan Mitsuphap
I went there for asking about mobile plan with Fido. I found a girl her name is Jessi. She helped me a lot. She clearly explained me about the information. she is really nice.
-
April 2024 by Radaporn Kaenchan
My first time here and Jessi is very helpful
-
April 2024 by CHANON PINPILA
Personally, I was extremely impressed with Jessi’s service since the first time. She clearly informed a lot of informations and offered appropriate promotion to me. Furthermore, she always supports me when I have some problems.
-
April 2024 by Vichavee “Bee” Teeravutchuvong
I have met Jessi for changing my mobile phone promotion. She was literally helpful and I really like the way she talks to the customers.
-
April 2024 by Gavin Jantamoon
I’ve gone to the store. They are very friendly and helpful. I have some trouble about my first payment, lucky me that they’d helped me to fix and could arrange my payment
-
April 2024 by Gustav Veso
Jake in customer service at FIDO is top notch in customer support. If you are looking for someone reliable that you can depend on to get the job done, Jake is worth checking out.
-
April 2024 by Kuan Ying Chen
Ginny is an amazing worker in fido!
Thanks for such a great service!
-
April 2024 by Bonnie Vancouver
Staff were helpful
-
February 2024 by Daniel Gil-Ara
Walk in today, unhelpful service customer. They are not prepared/trained to do their job.
