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November 2024 by Alexander Cruz
Five out of five stars every time. Thanks to Will Reyes and his team for going above and beyond every single time! I refuse to take my vehicle anywhere else. Highly recommend.
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November 2024 by KEVIN LEE
The staff at this center are so kind. I have repaired the problems of my car and I am satisfied with the kind explanation. I will continue to visit this center in the future.?
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October 2024 by Ryon5450
Had a great experience with these guys, Went to get an oil change on my 22 gladiator and everything went smooth. Arthur was very helpful, answered all my questions and everything was taken care of in a timely manner. Thanks I will be having these guys as my dealership from now on.
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October 2024 by Craig Rollins
I’ve had nothing but great experiences with Ensign’s service department. They are honest, practical and very competent. I recommend anyone with a Dodge, Chrysler, Jeep, etc. to see them!
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October 2024 by Burnaby Junior Islanders
We bought our vehicle at a different dealership simply because it was available elsewhere. I have found the parts and service departments to be extremely courteous and helpful. We’re currently awaiting parts to become available for a recall issue, but otherwise the services have been terrific.
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October 2024 by jaeman park
Friendly staff and very professional
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October 2024 by Tammy Brown
Amazing Service department and work completed on my Jeep was on schedule.
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October 2024 by mark kelly
Sandy and Lee-Anne were great to work with and very quick helping me get my new truck.
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October 2024 by F Allain
Such friendly people - including the lovely receptionist Riley We purchased a pre owned vehicle - no pressure - great advice. Excellent service from Alan and Donald the finance and manager. Also shout out to Leah - Ann. This is our second vehicle from Ensign and they are always great and would highly recommend.
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October 2024 by Madu Abdalla
I appreciate the two gentleman Mohamed and Mario for helping me with showing all the cars with excellent service
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October 2024 by Allana Farnell
Thorough and walked me through everything. Great communication!
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October 2024 by Benjamin
I want to share my experience with the service department at Ensign, particularly regarding the corrosion issue with the Wrangler JL door hinges. After bringing this concern up during a recall visit, the advisor agreed to refer it to the body shop for a warranty quote. However, after not hearing back for over a week, I called only to find the advisor had forgotten about my case.
Weeks passed, and I found myself in a similar situation with a different advisor, still waiting for a quote. It was frustrating to see such delays for a simple estimate. As we entered 2024, I called again, only to discover they had switched body shops. This constant runaround left me dissatisfied, especially since my vehicle is still under corrosion warranty.
I eventually took my Jeep to Richmond Chrysler (now GoDodge Richmond), where they welcomed my concerns and advised me to wait to ensure all corrosion was addressed correctly. They even provided a document with my VIN showing the expiration of my corrosion warranty and assured me they would handle it.
In contrast, Ensign's service felt dismissive. When I informed them of my switch to Richmond Chrysler, they seemed unconcerned and didn’t attempt to retain me as a customer. It was clear they were unwilling to address my issue properly.
After eventually getting a quote for the necessary repairs, I learned it would cost $12,500—an amount Ensign was evidently not willing to handle under warranty. Their apparent lack of interest in customer care was astonishing, especially considering how swiftly the other dealer completed my estimate and received approval from Stellantis without issue.
I was also disappointed by Ensign's follow-up call about my service experience. Instead of seeking to improve, the representative simply offered an apology and moved on.
If you value your time and want to be treated with respect, I highly recommend seeking another Jeep dealer. My experience with Ensign was frustrating and unprofessional, and I’m glad I found another dealer that values customer service.
This dealer obviously does not want you as a customer if it involves warranty work. Warranty work means the advisors don't get paid for it. That sounds like a problem for dealers and their brand to solve and should not be put on the customer who are spending a lot of money on these vehicles.
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October 2024 by Drew Galvin
These guys are my 'go to' for work vans.
Good people to deal with (reasonable and honest) and they get things done efficiently. Highly recommend!
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October 2024 by Riel Lupien
Very happy with my experience at Ensign Pacific. The service from Arthur S. & team was top notch. The free taxi vouchers were a nice touch. Will return in future.
-Riel
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October 2024 by Dirk Gombos
All my concerns were reviewed and told course of action, all in timely manner
