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November 2024 by Rubén Arias
Took my car there for a 60.000 km service and they returned it with a fault on the liftgate it did not have. When calling, some assistant was rude on the phone deniying any responsibility and warning ahead of seeing the car, just over the phone when booking an appointment, that I would need to pay if I want them to fix it.
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November 2024 by Javed Refai
Be wary of this place I bought my 2010 wrx from here. This complaint is very delayed as I have been too busy to write this out.
I bought my Subaru early this year 97k was my first manual car as you could imagine I wasn't too familiar with the sounds it makes. Straight off the lot when I was practicing at home I noticed a jerky noise when making turns at slow speeds. I didn't think too much off it (usually happens after longer drives). Thought it was odd went to a mechanic specialized in subaurs to get it checked out not even 5 mins into the test he diagnosed it as a center diff issue.
Well I got it fixed and 2.5k later here I am writing this to warn you of this place. Be careful when purchasing any vehicles from here.
PS I love my WRX though but the lack of transparency when selling a vehicle with a destroyed center diff and almost torn lower control arm bushings says a lot about the establishment.
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November 2024 by Fabio Baida
Sebastian Chow was the greatest guy ever, friendly and willing to help, he went above and beyond for my vehicle purchase. Definitely recommend to all of my friends and family!
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October 2024 by Wallace Bee
I recently had my Subaru in for a B service at Don Docksteader Subaru, and I couldn’t be more impressed. From start to finish, the staff was friendly and professional, making sure I knew exactly what was included in the service and providing a clear estimate upfront. They took the time to answer my questions, and I never felt like they were trying to push any unnecessary repairs.
What really stood out was the extra care they put into the details. Not only did they finish the service on time, but they also gave my car a complimentary wash and vacuum, which was a nice bonus! It made my car feel great, inside and out.
The whole process was seamless, and I left feeling confident that my car was in good hands. I’ll definitely be bringing my Subaru back here for future services. Highly recommend Don Docksteader Subaru for anyone looking for honest, reliable service with those thoughtful extras!
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October 2024 by Justin S
Both the sales and service can't be trusted. Seriously - do not trust these people further than you can see them. It seems amazing at first; warm, friendly, etc... but the more experience I've had with them, the clearer it has become that they are interested simply in bilking you out of as much money as possible. If you choose to deal with them at all (you should not - go to an honest dealer/mechanic instead) make sure you get every single thing they say in writing, because any verbal promise made to you will be walked back. They simply bank on it being too much trouble for you to fight them on their false promises. Do not trust any assessment by their service department, especially when being told that you need to do expensive repairs. BUYER BEWARE.
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October 2024 by Peter Nassar
Went with my friend last Saturday and Kyle at sales helped us getting the car we needed and explained everything perfectly and my friend bought his Legacy from this awesome dealer.
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October 2024 by Dianna Der
I am lucky to have found this dealership to handle all of my husband and my need for cars. Dusty and Tom always do their best to fulfil all our requirements. Jenny from the financial department did her job well too. There will be no doubt that we are recommending our friends and relatives to buy their cars from them. We are so happy with our cars!
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October 2024 by Nancy Chalmers
I went in to DDS to just sit in the forrester and crosstrek, to see if they fit my body as I was having trouble finding a vehicle where my head wasn't touching the roof. I was looking for a used vehicle.
Then I met Pete and the Forrester and wow. Perfect choice, they had a couple in stock and it was just like my old CRV - head room, large windows, wider door opening.
I really appreciate Pete - no hard sell, no up selling and so generous with his time especially answering all my many questions - my previous CRV was a 2001 so all the features on this 2020 were a bit overwhelming.
Tim is finance was also wonderful and so patient explaining all the options.
Fabulous customer service. Pete you are so easy to work with.
Thank you Nancy
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October 2024 by Ronald Gordon
My thoughts are that the customer should not have to pay for correcting faults in vehicles that could not have been determined at the time of purchase - especially something as simple as headlight aim adjustment. The dealer suggests the car (a 2020 Outback) is within specifications. However, the internet reveals than any of these models manufactured between Oct 2019 and Jan 2020 have the headlights aimed too high. It's a rather simple fix but the service department suggested that customization of the car must be billed. Fortunately, the web shows how to adjust the headlights - takes about 5 minutes.
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October 2024 by Bradley Munro
Looked after my warranty issues. Car is normally in Kamloops with no local dealer but service kept up with local garage.
Needed rear wheel bearings changed ,they said wheel alignment was extra,,but they covered it anyway when I went to pick up.
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October 2024 by Marcel Dobre
I wanted to share a very positive buying experience with Charlie Chae! He's very knowledgeable, polite and a proud Subaru owner himself. Charlie puts the client's interests first and is backed by a young and progressive General Manger in Lloyd Yee.
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October 2024 by Winnie Lau
Tom Yeung at Cambie Docksteader Subaru displays very professional yet personable sales tactics. Each experience with Tom has been wonderful and outstanding. We have been Tom's customers for a long time and would highly recommend Tom to anyone who is looking into Subaru's vehicles! Thank you Tom!
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October 2024 by Shaun
Thank you Philip for providing a straight forward, no nonsense, pleasant buying experience. As far as car buying experiences go, working with Philip was the best by far. He satisfactorily addressed the few bumps we encountered. Suggest you connect with Philip if considering a Subaru.
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October 2024 by Byresha Boraiah
I had an outstanding experience with Bella Zhang while purchasing my WRX 2024. From start to finish, Bella was incredibly knowledgeable, attentive, and patient throughout the entire process. She provided clear and helpful information, making sure I was comfortable with every decision. Bella's dedication and expertise made the car-buying experience smooth and enjoyable. I highly recommend her to anyone looking for a top-notch sales professional. Thank you, Bella!
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October 2024 by Evelyn Chen
Thanks for my sales Bella and her manager Will, they are enthusiastic and sincere in their service to me. Highly recommend this dealer.
