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December 2024 by Nick Miller
09Dec2024 - My package had not yet arrived an hour before closing and the agent helping me gave me alternatives and information way beyond my expectations. She was polite and very understanding and efficient. Thumbs up to this DHL representative.
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November 2024 by Christopher Lambert
The driver called me on friday. Then doesn't call back but and puts on the website that "he tried". I waited 10 days for the order he didnt call back or send anything in the mail where i can pick it up. It says they tried another day and the sender said it was back in the warehouse. If your not going to even try to deliver it send me a way to pick it up.
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November 2024 by Gra Ngela
Super helpful and patient employees.
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November 2024 by Shelly Zimmerman
Interesting. DHL return packages - must be OPENED, they see the item, they help seal the bag, fill out form and return label issued. All so opposite any other return option.
She was super duper friendly!!!
Thanks
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October 2024 by Ivan Male
Liz was very good to me,she had to give me a hand in typing the addresses since it was my first time sending some percels with DHL
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October 2024 by Jeffery Li
I would give zero star if it is possible. Yesterday, my wife and I drove for 40 mins from Burnaby to Vancouver DT since there is no service point ran by DHL directly near my place. The business time is till 7PM. Due to traffic jam, we arrived later than expected but still before 6:40. My wife had some trouble to translate the destination address which is in Chinese to English. So she was a little bit slow. However, the lady at front desk was rushing my wife all the time. When it was around 6:55, the front desk lady asked us to LEAVE!!!!!!!! We were customers arrived during the business time and we were asked to leave before we can finish our business! In a RUDE manner! This is very unacceptable. There is absolutely no service there! Also the kiosk there doesn't support typing in chinese, how can the delivery guy in China to deliver with english address? I don't understand. Will never go to that service point any more. Not suggested!
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September 2024 by Luke Monaghan
Arrived 20 minutes before shutting and it was already closed. Both on the Google Listing and shop window, it says it shuts at 6 but was shut before 5:40.
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September 2024 by Lenna Ignaszewska
I dropped by to get more information about shipping some luggage abroad as the website did not answer my questions and I was not able to get an actual human over the phone. The person at the counter was extremely helpful and friendly. I was able to sort out all the details I needed quickly and really appreciated the friendly attitude.
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September 2024 by IRISHHELL BOY
Haven't gotten a package i have been waiting for over a month and i payed for express shipping
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September 2024 by yanet ledesma
I hadn't received my package but all the customer service representative is very nice and helpers
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September 2024 by Cindy Ngubane
I would like to give Hissa 100 stars if possible, she was so kind and helpful. I really appreciate her kindness
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September 2024 by Jennifer Chiang
Lise at the front counter was super nice and helpful! She was very welcoming and sweet the moment I entered. Would definitely come back to this location if I need help with shipping.
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August 2024 by Moneey Singh
The award for the least helpful staff goes to.. .
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August 2024 by Selena Tuytel
The credit card company sent something by DHL and it was supposed to arrive by July 25th (ordered 5 days prior). It came late afternoon today. For a $29 delivery fee, this is pretty poor. I hope the credit card company goes after you for a refund of the fees. Definitely not express service
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August 2024 by Brian Cheng
Fast easy service
