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October 2023 by Menchie Hallig
I went to visit their boutique store inside Holt Renfrew in downtown Vancouver. One of their sales lady was very rude, I was checking a bag on display. She asked me what kind of bag I was looking for. She said, "You are holding a $7,000 worth of bag," and totally sized me up. She looked at me from head to toe. It was very offensive, as if I didn't know how much they cost. I said to her, "I know it is an expensive brand, and I check it online but wanted to see the look and the size in person. It just disgusted me how she approaches me and totally turns me off from buying. I the company should hire more down to earth sales people.
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October 2023 by Noha ElTanahi
I recently had the pleasure of visiting the Bvlguari Boutique in Vancouver, and I must say it was an exceptional experience from start to finish. From the moment I walked in, I was mesmerized by the luxurious and elegant ambiance that befits the renowned brand. The vast assortment of breathtaking jewelry on display left me in awe!I had the pleasure of being assisted by Garret, who truly went above and beyond to ensure I had an unforgettable visit. His knowledge of the Bvlguari collections was unparalleled, and he effortlessly guided me through their vast selection, answering all my questions with an impressive depth of understanding.Garret's professionalism and attentiveness were truly remarkable. He took the time to understand my preferences and helped me find the perfect piece that matched both my style and budget. His expertise and genuine passion for the brand and its jewelry truly shone through, making the entire shopping experience not just enjoyable but also educational.Moreover, Garret's warm and friendly demeanor created an inviting atmosphere, making me feel like a valued customer throughout. He was patient, allowing me to take my time in making a decision while also offering valuable insights and suggestions. I never felt rushed or pressured, which is something I truly appreciated.The Bvlguari Boutique itself is a feast for the eyes. The exquisite display of their iconic jewelry pieces left me in awe, showcasing their fine craftsmanship and attention to detail. The layout of the store was both elegant and functional, allowing for a leisurely browsing experience without any feeling of congestion or clutter.The customer service at the Bvlguari Boutique was exemplary, extending far beyond my interaction with Salesperson Garret. The entire team was friendly, welcoming, and knowledgeable, making every visitor feels special.Overall, my experience at the Bvlguari Boutique in Vancouver was nothing short of exceptional. From the stunning jewelry collections to the top-notch customer service provided by Garret, I couldn't have asked for a better shopping experience. I left the boutique with a beautiful piece ( Davis dream carnelian necklace )that I will cherish forever, and I look forward to returning for any future jewelry needs.Whether you're searching for a timeless piece or simply want to immerse yourself in the world of luxury jewelry, I highly recommend paying a visit to the Bvlguari Boutique in Vancouver. And if you're fortunate enough to be assisted by Garret, you can rest assured that your experience will be exquisite.Thank you, Bvlguari Boutique, and a special thank you to Garret, for going above and beyond to make my visit truly unforgettable!
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October 2023 by LOLLISA
Great customer service. My serpenti bag was missing a stone and they replaced it for free. It did take two month though…
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June 2023 by Amieleena Chhabra
Not at all welcoming . Not expected of a brand like Bvlgari . It’s like they don’t even acknowledge customers coming in . 2 sales lady assisting others but look away when u enter and then one has to interject them to ask after waiting for a while . So one came up and said there is another one of their team members who will be there soon . Wait for her but no one came . Terrible experience .In the retail it’s all about customer service and that is not something one needs to be telling such brands !
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May 2023 by Darren NG
I recently purchased a Bvlgari Octo Finissino watch from Bvlgari Vancouver and had the pleasure of being helped by Jessica. I must say, she provided me with excellent customer service and made my shopping experience truly memorable. From the moment I walked into the store, Jessica greeted me with a warm and friendly smile. She was knowledgeable, professional, and took the time to answer all of my questions with confidence and clarity. What impressed me most about Jessica's service was her attention to detail and her willingness to go above and beyond to ensure my satisfaction. She took the time to understand my personal style and preferences, and made thoughtful recommendations that helped me make a decision that I am extremely happy with. Her passion for her work and her commitment to providing excellent customer service was evident throughout our interaction. Overall, I highly recommend Bvlgari Vancouver and especially Jessica for anyone looking for exceptional customer service and a great shopping experience.
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May 2023 by Paulina Zhang
Had a pleasant experience shopping for a ring there. Esther is very helpful and patient. Overall had a very good experience.
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February 2023 by Richard Hoang
Cindy is very nice and kind when I came and asked for a gift for my wife. At first, I just wanted to buy a normal bracelet, but I ended up getting another Serpenti watch. Thank you Cindy for your well help and after care.
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October 2022 by The Hotel Diaries
We had considered buying something but being belittled by the retail associate's attitude at this Holt Renfrew location made us not move forward and bought a ring from another high end shop instead.The young Chinese woman as the Bulgari associate "helping" us, kept talking over us while I was trying to translate for someone who didn't speak English or Mandarin (although I do for both). If she had acted with patience instead of expecting a "buy and go" for a quick sale, then you know that soured our opinion on the brand. She was treating us in a elitist manner, even though we always buy from Holt's during our visits.I was courteous during our visit since I used to work in retail myself (people in service know how it sucks to see a terrible review), but I was actually miffed towards the end of it because of figuring out ring sizes. I was asking the person why didn't she know her ring size (and because I can) but the associate ended up repeating like a parrot that it should be a given to automatically know. It was condescending at that point.I told the person I was with we were being treated horribly, even though she did want to buy and I had told her to say she will think about it instead.Please note "the store experience" can really change the atmosphere of who comes in to buy, whether it's the cheapest item available or your most expensive. It can lead you to more sales in the future.
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September 2022 by Himawari Goma
Staff are very friendly and helpfulAftersale service is excellentFull stock of product and professional staff
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September 2022 by An M
The first time I visited this store, I instantly felt welcomed. I was only hoping to have a closer look of the beautiful Serpenti jewelry collection.While browsing, Esther offered to show me the designs and encouraged me to try them on, particularly the rings. I truly appreciate this because touching and trying on the jewelry pieces first helps you make an informed decision in investing for a jewelry piece.Esther was very helpful in finding the right size and was very pleasant in answering all questions I had. In addition, I love the fact that Esther kept me informed of the latest Bvlgari updates. I highly recommend this shop with excellent customer service.
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August 2022 by Chengyu Yao
Worst treatment from any store I’ve been to. Wanted to look at some cufflinks, the lady at the store was hesitant to show us any because they only have a few models. When we asked to look at the limited selection, she hesitantly took 2 out and mentioned it was very expensive and probably not what we want.
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February 2022 by Justin A
Thank you Kim and Vivian, exceptional customer experience. You truly went over and above.
