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October 2024 by Robert Gilgoff
We purchased a Miele vacuum and are happy with the machine. I am even more happy with the follow up customer service provided by Amin when he has patiently, kindly and competently dealt with minor problems of my making….vacuuming up a pen that got wedged in hose, bashing the button that extends tubes..the usual me not laying sufficient attention. This is great customer service. I highly recommend.
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October 2024 by Barbara Gillanders
Burrard Vacuums and Appliances is a wonderful store for Vancouverites who want to buy top appliances at a local business which offers good service and fair prices. The owner, Amin Behbahany is delightful. He is very knowledgable about the appliances he sells and also determined to ensure the customer is completely satisfied with his/her purchase. Amin spends a lot of time explaining his products to his customers so that they understand how the appliance works and is convinced that it meets all their needs. You can't go wrong with this business!
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September 2024 by Roderick Tukker
The handle of my Miele vacuum was broken. I first went directly to Miele and they sent me to Burrard Vacuums.
They replaced the button in less than 5 minutes and did not charge me anything!
I have also had my vacuum serviced here in the past and have had excellent service.
Highly recommend this business!
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September 2024 by Najam Mian
Best in the biz!
I've bought multiple vacuums from the owner. Knows his stuff, is always available for troubleshooting and service, and saves you repair costs when he can
I wouldn't go anywhere else
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September 2024 by Derek lai
Amin was awesome. I did not buy the vacuum cleaner from him but he took the time to take care of my vacuum's issues. Would definitely buy from him in future.
store carries both Dyson and Miele models, so you can compare both models in the same place and decide which model works best for you!
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September 2024 by simran 9450
I was in the shop for under a minute, explaining what the issue was with my Dyson, and Amin just fixed it under 20 seconds! I was like, "that's it!?" He was so polite and professional, didn't charge me anything.
I was so happy with the service. Highly recommend!
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June 2024 by Pete Quevillon
Can't recommend Amin at Burrard Vacuums highly enough. Serviced my 5 year old Dyson vacuum and it works like new! Saved me several hundred dollars by not having to buy a new turbine. Quick, efficient service and a super friendly man! Thanks Amin!
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June 2024 by Helen Bui
We brought our Dyson vacuum in for repair. The owner asked about the issue and when we got the vacuum, then suggested we contact Dyson first to check if it's under warranty. We greatly appreciate his honesty! He didn't have to mention the warranty—we would have simply had it fixed there. We'll definitely return in the future if any issues arise with our vacuum. Thank you!
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May 2024 by christine lee
I have been buying the vac bags from Amin for years. He’s always told me he will match any deal I can find, and I prefer to support a small business. I purchased my new Miele on Sat. Amin, his sweet wife and their cute dog provided the best customer service. They even surprised me with an eggplant dip after we discussed our fav Persian restaurants. The nicest people and the most amazing little business.
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April 2024 by jana williams
You can buy a new vacuum anywhere - but you will rarely get thoughtful advice nor 'after-purchase' service as if you were worth millions EXCEPT at Burrard Vacuums. The brands are good, the prices within reason and the customer service is outstanding.
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February 2024 by Marty J.
What a dishonest ripoff this place is! He was super happy to take $300 for a $140 part (dyson motor) when assembly is simply clicking in the battery, twisting the filter, and then a simple clip for the container. I only found this out when I got home, so when I went to ask for him to order only the motor he all of a sudden said he wasn't interested in ordering it for me (even though I would have paid up front). Waste of time, would rather support a mom and pop shop that has some class and care more than just about the money, but being honest. You should be so ashamed of saying there is "assembly" required, and then on the phone you thought someone was stupid so you could take advantage of them. That's why you tell them to come in the store. Disgusting. EDIT after response: So now magically you will push in a battery and twist on a filter for FREE and not $150 for less than one minute of "work"? I feel sorry for lower iq's and seniors that you take advantage of. $150 for a minute of work, and unwilling to order the part for your customer without stealing that $150 from them. You should of included a bit of overheard on the part, and then told the customer it was easy to do since it's all clicks and twists, and that would have be honest proper service with a returning customer. Now i'll spread the word with how it's very possible to be scammed and ripped off by people like you.
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January 2024 by Burton Richardson
Fantastic service and excellent products
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January 2024 by R V
I needed help getting a new power head for a 10 year old built in vacuum. Amin helped me right away with confidence and offered to help me out if there were any issues. Just a good old fashioned well run local business with great products. Thank you for the help!
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November 2023 by Kevin
This place doesn’t suck… strange being a vacuum store.
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November 2023 by Heather Doyle
Highly recommend this store. The customer service is outstanding.
