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February 2024 by joelbird
Great energy and very accommodating dealership.
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February 2024 by Ivan Molotkov
I had a positive experience buying a used 2017 VW GTI from them. I was assisted by Lex and everything went smooth. I was pleased. Also the next day after purchase, after I found out that the second key wasn't working, Lex agreed to fix that no problem. Knowledgable staff from sales to insurance.
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February 2024 by Guido Donato
I had a very good experience buying my first BMW, the salesman Lex was very friendly and I am enjoying a lot, my car. ☺️
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February 2024 by Marcus Madsen
Extremely positive experience here. From day one on, good communications without much sales pressure, which I experienced elsewhere. Appointment for a test drive was easy and relaxed. Sales rep Reza was genuine, quick in responding, and very professional, which was great and highly appreciated. The day of transaction could not have been any easier. The whole team deserves a thumbs up. I also appreciate the follow ups and BMW's own communications with the new owners of new or pre-owned BMWs. Thank you!
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February 2024 by Miguel
I purchased my vehicle last year with Brian Jessel and have been helped by Anson he is very patient,professional and responsive I would highly recommend Anson.It has been a great experience overall
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February 2024 by Vanessa
I picked up my 2005 BMW 3 Series Sport Wagon this afternoon from their Service Department and I am so thrilled! This car is very sentimental to me and Mar Vallo truly went above and beyond and made this experience stress free.
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February 2024 by Ron Johnstone
We recently purchased a 2021 Lexus GX460 from Brian Jessel pre owned. Both the salesman Ali & the sales manager Adrien were great. Not only were they extremely personable and helpful but they made the whole experience fun and enjoyable. We highly recommend both of them and Brian Jessel pre owned.
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February 2024 by yusuf Muhib
My recent visit to Brian Jessel BMW, guided by Mo, was a remarkable experience centered around the purchase of the BMW X7. Mo's expertise in showcasing the X7's features made the process seamless and enjoyable.Mo's knowledge and enthusiasm for the BMW brand, coupled with the X7's luxurious features, created a personalized buying experience. The dealership's sophistication and diverse X7 lineup underscored their commitment to excellence.In summary, Brian Jessel BMW, with Mo at the helm, offers an exceptional X7 experience, blending luxury, performance, and personalized service. I highly recommend both the dealership and Mo for a top-notch car-buying journey.
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January 2024 by Alison Taylor
Had a really wonderful experience at Brian Jessel working with Richard and Lukas on the purchase of a 2021 VW GTI. They were both patient and helpful as we had a million questions about the vehicle.Richard also went above and beyond and when we went to pick up the car (having already purchased) he let us know he'd ordered us rubber mats for the car and they'd let us know when we could pick them up. So unexpected!
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January 2024 by Hamid Keshtkar
A great place to get your amazing BMW, and a great team of professionals who make the purchase as smooth as possible. I highly recommand it ??????P.S. This is an edition to my review after one and a half year of using services at BMW Service @ Brian Jessel BMW pre-owned.The service department is absolutely great. Great attitude, extremely courtious and to a great extent caring for the customer. To my opinion, this is not customer service any more, more of a customer care.A great example of this customer care is Mr. Terry Chao. He has been beyond helpful and has cared for my car as if it was his own. And it has all been genuinely kindly and courtiously done.I have to extend my appreciation for such a great customer care team and a shout-out to Brian Jessel management team to have a great team like this.Well done gentlemen, welldone ??
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January 2024 by Amirali Adib
I recently had a disappointing service experience at Brian Jessel BMW. Despite being a loyal customer, I was shocked to find out that only a fraction of a $2,000 repair was covered by the extended warranty, making its cost questionable. The service advisor also didn't explore the warranty coverage thoroughly and dismissed the possibility of claiming additional expenses.To add to the frustration, the $220 diagnostic fee wasn't covered by the extended warranty either. This experience has significantly impacted my perception of the dealership, and I hope this feedback prompts improvements in customer service.
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January 2024 by mohamad moghadas
If you’re looking for a nice car with perfect price Brian Jessel is the right place for you to go, just look for Reza over there and you gonna get super special support.
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January 2024 by Parma gian
One of the best experiences at a dealership that I've ever had. I felt welcomed the first minute I stepped on the lot, and the level of customer service was exceptional. They listened to my needs vs what I came into buy and they were very transparent with the vehicle and numbers presented. Highly Recommend.
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January 2024 by Carling W
Absolutely love my service advisor Jonathan Eng. Never had an awful experience with him, he really knows his customers and meets their needs and addresses their concerns.As we say online, he's GOATED.
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January 2024 by Ejay Lab
Didint get my deposit refund back or partial of itDidint get any explanation of how the deposit is non refundable and poor customer service
