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February 2024 by Agata Leks
Great place and service at Pacific Centre. Pricilla was very helpful and kind when I had to size the ring for the second time.Also great customer service from SabrinaThank you guys
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February 2024 by Shyrr Lelis
Outstanding service, above and beyond!Thank you to Ms. Priscilla for being so amazing! I did not have time to order ahead and I needed a ring by two days.Not the best situation but she did her absolute best to rush my order and I got it in time for my trip.I really appreciate your help, thank you again!
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February 2024 by Sneha
My fiancé had an amazing experience while buying the ring, but we wanted to get it resized. I had a terrible experience when I went in to get the sizing done. The lady was very rude to me and I was almost on verge of tears. It’s a special ring for me otherwise I would’ve returned it then and there.
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February 2024 by Mark Reinhardt
Such an amazing team! Really good service. Anna was so awesome and went out of her way to find what I was looking for. Honestly everyone there was lovely.
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February 2024 by Maureen Jang
I visited the Metrotown store yesterday and was impressed by their great service and patience. I had some issues with a bracelet that I had purchased that was beyond the return policy and was there to exchange it for another item. Evelyn was so patient and kind in helping me choose a new item. She was so helpful and allowed me to look for as long as I wanted. Thank you to both Evelyn and Eileen, the store manager, for a great experience at your store.Many thanks as well to Samantha of the customer care team for your help, I know that Ann Louise stands behind their product.
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December 2023 by Methuseli Dube
Amazing Kimberly helped me find the perfect ring on short notice.We are in Vanvouver for 1 weekend and she not only helped me decide on the perfect ring but offered resizing services to help us before we left on our honey moon. Honestly massive life saver. Thank you Kimberly and everyone at Ann Louise
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December 2023 by Shiva Daryani
I was amazed today by great customer service in here. I enter to store and Fumiko was just wonderful. I did not buy anything yet. But, she was still so kind and helpful. She helped me to find the style I was looking for. She provided all information I needed and wrote down all of them to be able to decide which one to buy later. She went extra mile for me. I will definitely be back to buy my peace, tomorrow. I was trying to get a gift for my husband for our third anniversary and We chatted a lot about this with Fumiko. She said my husband is lucky to have me ?. I guess she is right?.
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November 2023 by Melody C
Kimberly at pacific centre offered outstanding service and made my shopping experience truly delightful. Her patience and genuine demeanor were remarkable. She dedicated time to understand my needs, recommending solutions tailored to me. Kimberly's customer-centric approach created a positive atmosphere, emphasizing satisfaction over transactions. I appreciate her dedication to ensuring I found the right products, making my visit memorable and enjoyable. A heartfelt thank you to Kimberly for her exceptional service, turning a routine shopping trip into a positive and personalized encounter.
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November 2023 by Brandyn Wong
We had a wonderful experience at Ann Louise, Pacific Centre location! In particular with our salesperson, Kimberly, who made our experience memorable. Kimberly was knowledgeable about the different types of metals and easily found a ring for both my fiancé and I. I would recommend any couple that is seeking an engagement ring or wedding band to go with Kimberly for an exceptional service.P.S. We would have given Kimberly a 6/5 rating if google reviews allowed it!
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October 2023 by zhiling zhao
Horrible experience with Melissa ( who works in the sales department ) . I bought set of wedding band few days ago and somehow needs to be returned it. Melissa was rude and keeps repeating telling me she see a scratch on the ring. Can not be returned. I told her is a wedding band and no one ever wears it yet. I bought it like this and I didn’t look at it with a microscope like she does. Anyway, she sounds like I’m the one who bought and try to return it that’s not acceptable. So be careful buy things from here, make sure you use microscope look at it when you buy it, otherwise don’t even try to return it because you really don’t know what you find from the item. Very sad experience, not the item, more Melissa the sale person, she could say it or explain it nicely or professionally instead blame on me, make me looks like a bad person. I never experience a service like that before with a jewellery store. Crazy, I will never walk in the store if Melissa works there.
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September 2023 by Marcel Heim
I am very happy with the watch I bought, but the service was terribly unpolite. I just asked questions about the price and compared it to the market and the employee was almost offended. I asked to see if there are any scratches on the watch, she got mad at me. I asked if I can find the watch for a better price directly from the brand, and she rolled her eyes and almost talked down to me.I still bought a nice watch and I love it. To me it's just terrible if the salesperson has such a big ego that she has to react rude and disrespectful just because a Client wants to really make sure he gets something nice for his money.
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August 2023 by Dhanushka De Zoysa
I have been looking for a Swiss pocket watch that's automatic for some time...mind the pun. I went into the Pacific Centre Ann-Louise store and was pleasantly surprised when Kimberly showed me exactly what I was looking for. She was courteous and hospitable and was able to answer all of my questions. She went above and beyond and was fantastic to deal with. Five stars all the way.
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July 2023 by Joanne Zver
My husband and I went into your store and met Kimberly. She was very professional and knowledgeable with a personal touch that was over and above our expectations. We left very happy with our purchase of a beautiful diamond ring. Kimberly is a major asset to your store as she treated us like we were special and not just a customer.
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July 2023 by Massimo Zaffalon
Kimberly is a fantastic sales professional that helped us through our wedding bands selection. She is caring attentive, kind overall superlative.Thank you Kimberly for your help!We appreciate so much your service.
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June 2023 by Brian McLaughlin
I went into the Metrotown store to look at a Longines and was treated like a homeless person. I bought a Citizen online instead of buying anything there. The Citizen had a problem and they're listed as the Citizen watch people. They refused to look at it.