Aerie Store is known for its friendly and helpful staff who make shopping a positive experience. Customers often praise staff members like Wendy, Kat, Sarah, and Cinthya for their exceptional service, knowledge, and patience. These employees are quick to assist with finding the right products, handling difficult situations with grace, and offering personalized help such as fitting assistance and product recommendations. Many reviewers highlight the store’s clean and well-organized environment, which adds to a comfortable shopping experience. Although some customers have expressed disappointment with product selection or shipping information, they still appreciate the supportive and kind attitude of the staff. One reviewer mentioned that even when facing issues like sizing troubles or limited stock, the staff remained patient and supportive. Overall, Aerie Store is appreciated for its welcoming atmosphere, helpful employees, and quality customer service, making it a pleasant place to shop for clothing and underwear.
Wendy is so wonderful she is always there to help when needed and knows all of the products really well,she definitely made my experience at the store exceptional!
September 2025
We had exceptional service at the park Royal aerie from Kat, we also witnessed her dealing with a Difficult customer and she handled it with poise and Grace. Excellent job if I could give six stars I would.
August 2025
Sarah was beyond helpful! I showed her a style from 5 years ago that has since been discontinued but she found me something very similar with the same fabric and cut. She was also knowledgeable about the colours available and offered to have them shipped to home (for free) for the colours that weren't available in store!!... read full comment
