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October 2024 by Enya
Had amazing service! My feet are short and wide, so youth shoes fit better than adult shoes. Found a pair I liked but they were 1 size too big, which I can make work sometimes, but the guy checked their sister company Foot Locker to see if it was in and they didn't have it. They then checked the system and they said they would have to grab them from the warehouse in Toronto. I thought I could make these work ( maybe I was hungry, I don't know why I thought this) so I bought the larger pair and decided to walk around my house for about 15 minutes to see and realised they were definitely not going to work. I went back to exchange and order from the warehouse. This second guy was just as helpful as the first one. He remembered me, did the exchange and shipping info with the help of his supervisor and it took maybe a whole 7 minutes. I was really impressed with the store policy, the customer service, and honestly, all 3 men were so polite, smiley, and very helpful. I will definitely shop here again!
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July 2024 by John Bolton
Bye far, my favorite location! Some of the staff ( I don't want to name names ) recognize my children and I and fast approaches. Helps me with all questions/ concerns and pricing. All the staff at this location seem to be very well trained and knowledgeable and friendly. I will always go here before I go to another location. Or other brand of store.
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July 2024 by Tiktok 2697
Not satisfied with the customer service at all, i walked in to buy 4 for 30 t shirt deal today. Any sane person would assume looking at the display that whatever is displayed is part of the deal. I grabbed 4 t shirts and went to the counter only to be told that the deal is for 9.99 price tag. The cashier made me go back and forth so much i was about to walk out. It should have said in the display what products are eligible for the purchase, not to be told on the cash counter when customer is about to pay.
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July 2023 by canadiantoycollector
Guys were great today! Tonnes of help, good convo and laughs! Def will be back just on the hospitality alone.
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November 2022 by R M
Customer service zero
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November 2022 by Marek
I love champs it had great clothes, shoes and sports equipment
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January 2022 by Jenn
Good stuff. Need to be more clear about where the line up for cash begins. It was all confusing & crowded
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September 2021 by Nick Dee
Went in today to exchange my Xmas gifts for a bigger size. Maneet was great as she let us know I could not try them on as company policy which upset me a bit, as I didn't want to have to come back to return them again if the didn't fit. She went above and beyond and found the proper size for me and brought them up to the front for me. Made it super easy great level of customer service. Will definitely be back. Only thing i could complain about was the music playing in the store was absolutely horrible for a place that calls themselves the Champ get a better play list nobody wants to hear that stuff lol thx again Maneet!
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September 2021 by Nathan Xal Rice
Really fast service, was in and out in a few minutes. Great selection of shoes
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August 2021 by Gavin Kuzyk
friendly staff
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January 2021 by en Dee
Went in today to exchange my Xmas gifts for a bigger size. Maneet was great as she let us know I could not try them on as company policy which upset me a bit, as I didn't want to have to come back to return them again if the didn't fit. She went above and beyond and found the proper size for me and brought them up to the front for me. Made it super easy great level of customer service. Will definitely be back. Only thing i could complain about was the music playing in the store was absolutely horrible for a place that calls themselves the Champ get a better play list nobody wants to hear that stuff lol thx again Maneet!
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November 2020 by Arroyo Spero
Lots of inventory, friendly staff greeting you at the door and eager to help you. The problem is that most of their items for sale are grossly overpriced compared to nearby competitors.
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September 2020 by Eason Xu
Man there’re so many discounts on Tsawwassen mills. It’s pretty cheap.
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September 2020 by Chadlee Joseph
The cashier was a beauty, good service throughout the store
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November 2019 by Elvis Lu
really good shoes but i could like them to carry airmags and some LV
