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May 2024 by Kamele Davies
5 stars all day long! Don and his crew are so thorough, with incredible communication and absolutely gems to work with. After 2years of ongoing issues with our BMW and another mechanic we took it to MC Auto. Don and his crew kept us in the loop, step by step and our car is perfect now. We also have a Volvo. And just today I picked it up after a few things were happening. Don walked me through everything in detail, invoice was detailed and so reasonable! I left with a smile on my face and my car is back to new!
1000% recommend this company. We are huge fans and they will forever be our go to guys ☺️ thank you Don and the gang!
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April 2024 by Peter leontowicz
I bought a X5 from Don and his team in January. The customer service and commitment to their product has given me great peace of mind with all questions I have along the way. I love my new car. Thanks Don, couldn’t be happier with my decision.
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March 2023 by Bee Kay
I bought a 2013 BMW Z4 here. Don was very easy and a pleasure to do business with. The service I've received since has been great and I'm loving the car.
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March 2023 by Adam Lippitt
I don't often "open my hood to strangers", but Don and the team at MCL have more than proven themselves to be incredibly knowledgeable and committed to earning your trust. Don got me in last minute for a concerning oil leak that ended up being an oil pan drain plug washer issue (from a recent dealership visit). Don and his tech showed me the issue, put my mind at ease, and got it fixed in minutes. Thanks again Don - we'll be seeing you again soon!
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March 2023 by greg christie
I have been doing business with Don for over 6 years and findhis mechanical knowledge, and sales integrity unparalleled.In an industry filled with deception, and false promises Donis a gentleman that takes "customer Service" to the next level
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March 2022 by Robert Verhelst
Just recently purchased a used 2018 Honda Accord touring from here and it was done very professionally. Don had the right tools to find it, considering the current state in the auto industry, for the right price. With two vehicles previously purchased here and the well-executed services done by him and his team over the years, I would highly recommend this place for your automotive needs.
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March 2022 by J Vin
My wife and I purchased a 2015 BMW X5 35d spring of 2021. Loved the condition and price of the BMW. We made an offer and Don accepted it.(great price) After driving the beemer a little while it had an engine service light come on. It needed some parts and probably close to a full days worth of diagnostic work, r &r and computer upgrades. Don and Lindsay took care of everything in a very professional manner. When all was done the key was handed to us and Don took care of everything at no charge to us. My wife and I have been in the automotive service end for over 20 years(retired now) so we know our stuff. So thanks again to all at MCLauto that worked on and sold us our beemer, we will be back to purchase another BMW when the time comes. So in short, I would recommend purchasing or servicing your beemer at MCL auto.
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March 2022 by Turbodog Bob
Good luck passing an inspection here. Three other shops tell me it's fine.
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March 2022 by heather kopp
Wow what service. I was stranded on the side of the road and they were open on a Saturday. They helped me find a tow truck cause all the googled ones didn't work. They got me fixed up within days with all new a/c. I am a tourist who is deeply grateful.Service: A/C installation & repair
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March 2022 by Leslie Boone
We purchased a car and took it to Don for servicing. It was the first time we have used McLachlan Auto. Our drop off time was 8am and when we arrived Don said it would be ready at 10am and they would call. At 10am we got a call saying the car was ready. Don and Lindsay were friendly and helpful and we now have found our new home for car maintenance. Also I was having problems connecting my cell to the car and I returned to McLachlan's and they took the time to help me get it all set up. What better service can one get?Services: Air & cabin filter replacement
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March 2021 by Jessica Sigurdson
Helpful, friendly and speedy service. I’d definitely go there again!
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March 2020 by Neil Campbell
I highly recommend dealings with Donald and his staff at Mclachlan Automotive. I have bought two vehicles from them and always had excellent service from Donald and his staff at Mclachlan Automotive.
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March 2020 by Joseph Campbell
Have been dealing with Don and the staff at McLachlan Automotive for over the last ten years and have nothing but nice things to say about him or his staff. They are very professional in their service. I highly recommend McLaughlan Automotive for your future vehicle purchase.
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March 2020 by H D
Purchasing a BMW X5 from this dealership was the worst decision we could have possibly made.Overall the entire experience was terrible. From false mechanical reports, brake problems shortly after purchase, Injector problems shortly there after with zero accountability from the owner/dealership. Dangerously there were also 2 factory recalls on the vehicle that were not disclosed when we drove off the lot and only discovered months later once we took it to a certified mechanic.In our opinion the owner was absolutely miserable, condescending and combative. I would recommend saving yourself a ton of headache, stress and money by purchasing through a certified dealership.If the option for zero stars existed - I would have selected it.
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March 2019 by Terry Lys
The cleanliness and overall condition of the vehicle matched the premium paid for the vehicle. It was initially thought the substantial $400 Documentation Fee paid in addition to the purchase price was primarily for the $50 Car Facts and $250 vehicle inspection but it was later found that the vehicle inspection was already added to the purchase price. The vehicle purchased was a 2007 Subaru Legacy sedan although the dealer website still shows it being a 2000. The purchase was made Dec 20 2017, the day following a major snowfall throughout the region. Being picked-up at the Castlegar airport was helpful and saved a $40 cab ride. Two hours were spent: driving to Trail, performing a test drive, completing paperwork, and obtaining the Transit permit. Departure from Trail was at 1:30 PM PST (2:30 PM MST). The shorter Hwy 3 Kootenay Pass route was not recommended due to road conditions and not having mandatory winter tires so the longer route north through Nelson, Balfour, and the Kootenay Lk ferry crossing was recommended. 1.5 hrs was 'lost' when the ferry was missed by 15 mins as the sales staff underestimated the time from Nelson to the ferry terminal by the same 15 minutes. The 85 km drive on Hwy 3A from Kootenay Bay south to the Hwy 3 junction took nearly 2 hrs due to one fuel stop and it being a slow, snow covered, winding resort road. Hwy 3 conditions were found to be worse as all motorists were advised to stay off the highways. Conditions east of Cranbrook to Fernie and thru the Crowsnest Pass were extremely poor so the Hwy 95 route north to Radium was chosen instead. Road conditions temporarily improved slightly. Hwy 93 was taken at Radium to the Banff Castle Mtn Jct. One half hour before reaching the Hwy 1 & 93 junction, steering control of the vehicle began to drastically deteriorate. Ten minutes later, the vehicle was pulled over on the shoulder of a flat section of icy Hwy 93. The time was 11:30 PM PST (12:30 AM MST). The temperature during the elapsed time of 10 hrs had fallen from 0C to -22C. Roadside assistance was an unlikely possibility. The problem was felt to be mechanical but it was decided to give the vehicle a visual inspection. Upon doing so, 3 tires were found to be inflated and 1 (LR) tire found to be completely flat. The emergency tire (donut) was found in the 'hole', along with the manufacturer's jack. It was not clear how to operate the jack so the Owner's Manual was consulted, the crank found, and removal of the flat tire began. A headlamp brought for the trip did not operate as batteries may have become frozen during the flight to Castlegar when the airline took all carry-on luggage and placed it in the cold cargo compartment. However, an extra spare flashlight was also brought which did operate. It was held between the teeth in order to free both hands for removal of the flat tire, and installation of the emergency spare. Replacement of the flat tire took approximately 1/2 hr until 12:00 AM PST (1:00 AM MST). The vehicle was successfully driven the remaining 2.5 hrs to Calgary with arrival at 2:30 AM PST (3:30 AM MST). Elapsed time was 13 hours from the Trail dealership. The next morning, the out-of-province inspection was performed. The failed tire was not punctured but the bead was blown. The bead was repaired and the vehicle passed inspection on the morning of Dec 21 2017. Later, tire pressures were measured. The repaired (LR) tire had an inflation of 32 psi. A 2nd rear tire had tire pressure of 18 psi. The 2 front tires had tire pressure each of 22 psi. The recommended tire pressure is 33f/32r. The front tires were 11 psi underinflated. The remaining rear tire was 14 psi underinflated. The sales staff member was twice advised of the difficulty experienced with the vehicle but did not respond.The dealer response misses the point repeatedly. Also, the dealer boasted about "Full Disclosure" but DID NOT DISCLOSE the vehicle had been RE-WIRED to make all park lights come "On" when the ignition was turned on. The overall rating from this buyi
