Watches in Surrey, BC

“We took my husbands custom wedding ring in to be fixed.
It was a complicated thing to be fixed seeing as it was a custom titanium ring. Jose was able to fix the ring and it looks better than when it was new. They are extremely friendly and we will definitely be using them for all jewelry whether it’s for something to be fixed or something new!”

“Went to Garine Jewellers this morning to enquire about a stone, ended up being drawn to the 60% off counter….. oh my I found what I was not looking for and made an executive decision to buy it, so exciting. The young lady assisting me was not only friendly, helpful, and beautiful, she was not pushy. I’ve been going here for years when needed and have never been disappointed . Thank You ?Lynda Gerhardt”

“Absolutely amazing customer service provided by Ridhama. We went to browse around options for watch. After looking at couple of watches and checking price with her. We told her we would be back next day as we need some time to narrow down to which one we like. She was very patient and welcoming with our request to show us different watches. Anyways we came back within 10mins to buy the watch which was there closing time. She stayed after hours to help us out. Ended up buying three watches from her. Very genuine prices as well and great customer service. Would be coming back in few days to get watch strap adjustment done.”

“I purchased a bracelet from Coquitlam with a clip that broke almost immediately. As it was under warranty, I got a replacement from Surrey (closer to home) that did the exact same thing. I came back to Surrey and originally wanted a refund as I was quite upset that this item did not function properly but was unable to see the manager that day.I went to West Vancouver the next day and was absolutely appalled by the customer service there. The ladies immediately looked at me with mocking smiles and told me "uhmmm there's nothing we can do, you clearly were told this is a one time exchange as the warranty says" which I was not. I was just given a replacement. I asked for a store credit or exchange, and they said, "yaaaa no, we are not going to do that". No apologies, no compromise, not even speaking kindly to me. Horrid.That same day, I went to Surrey, back for a third time to Swarovski, to meet with the manager, Sofie, and at this point after driving something like 300 km, I was absolutely done and ready to throw this bracelet away. Sofie not only welcomed me, but she was kind and assisted me the entire time to exchange for the value of my original purchase. She was informative and engaged. She showed me things I didn't even know I would like, but she knew. Instead of turning me away or simply giving me a refund and telling me to leave, she kept me as a customer who will return. She offered me an exchange for anything in store within the budget. I ended up getting a gorgeous ring and bracelet set and even a pen!Thank you so much, Sofie! As a manager myself, there is always something that can be done instead of just turning people away because you dont feel like doing your job that day. I was horrified at the service I got elsewhere and am aware of how easy it is to simply be kind to another human and how much it can mean.GIVE THIS WOMAN A RAISE!”

“This is my first experience at a duty free store and the prices here are simply not that competitive. I also found the souvenir inventory to be lacking. I had a pocketful of CAD I was looking to blow on something before crossing back into the US but I genuinely couldn’t find anything worth buying. Most of the prices are the same you’d find at a Costco in the US lol”