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September 2024 by Patricia Tweedie
I love Urban Barn. The furnishings are modern, yet blend well with traditional pieces. Having moved into a townhouse from a large home, I was unsure how to decorate. I found Wayne in particular and and other sales consultants at South Surrey very helpful and friendly..
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August 2024 by Sukhpal Sodhi
The team at south surrey is amazing. Chanel is very helpful. The whole team is great.But your new team at customer service at head office was not polite . Not all but this one lady. This happened first time since, I m urban barn customer from a very long time. Never happened before.
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July 2024 by Sally Xia
I had a great experience in the store, Shawna is very professional and extremely helpful with choosing all the pieces we needed.
customer service is exceptional and it is a pure worry-free purchasing experience. Chanel and all other Staffs are very friendly and helpful. Highly recommend.
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May 2024 by Michael P.
Yeah, no.
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November 2023 by Coastal Zen Interiors
Taking a moment to recognize the team at South Surrey, particularly Shawna. I always receive excellent service for myself and my clients. They are a reflection of my business, and have always been ultra helpful. Thank you for all you do!
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November 2023 by Parminder Mann
Sonali is the most helpful and honest sales assistant I have ever had. Our experience was very pleasant . She helped us furnish our new home. I always look forHer when I go into Urban Barn South Surrey.
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October 2023 by Anon
BUYER BEWARE!I spent thousands of dollars buying furniture at urban barn and they will not replace my cushions for my mondo chairs THAT FELL APART IN THREE YEARS OF USE. They sell you on the claim of extended furniture warranty and they don’t follow through. HORRIBLE CUSTOMER SERVICE
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September 2023 by John Paoli
Great service, Sarah was very helpful.
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September 2023 by 刘Xiang
Great furniture store, the staff is very enthusiastic and attentive. They helped us explain everything and went out of their way to assist us. It was a delightful experience, and we will definitely go there again.
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August 2023 by Jacqueline St Cyr
Shawna was so helpful in helping us furnish our townhouse. She helped us create a foundation and then added details to make our home unique. She asked all the right questions, re-directed us when we felt overwhelmed, and even helped us with delivery of items.
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August 2023 by Ken Johnson
Shawna was very helpful in getting me information on a recliner .She was on vacation when I later decided to buy but other staff members did a great job at placing an order for me.
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August 2023 by Kristine B
Sonali assisted me today and she exceeded my expectations in customer service! You certainly have a gem in that store.
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July 2023 by Laurie Taschuk
My husband and I recently moved and needed new furniture to downsize. We shopped at a local Urban Barn and were very interested in the type of furniture that was displayed. As we will be purchasing for a few rooms, we were impressed with the artwork, the sectionals and bar stools to name a few pieces. The nesting tables were perfect and the drapes were of the kind we were looking for. Staff were very helpful and the store was clean and nicely staged.We are looking forward to the new counter stools we purchased and are keen to go back and purchase more items for the living room. G and L Taschuk
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June 2023 by 刘翔
Great furniture store, the staff is very enthusiastic and attentive. They helped us explain everything and went out of their way to assist us. It was a delightful experience, and we will definitely go there again.
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May 2023 by Jenn Lifford
After calling to ensure the product I wanted was at the store, I drove an hour to the store and was told the system was down. The last time I was at Urban Barn a couple of months ago, the system was also down but they were at least taking payments. There were no other options for purchasing and no options for shipping to a closer store. I was told I could call the next day to pay and secure the product. I called the next day and was told that there was no one at the store that could do that and would need to call another day. Very frustrating to buy two photo frames!
