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November 2024 by Danny Dhesa
We bought a home with a hot tub and had no idea how to maintain it. The guys at Universal took us to "Spa School" while doing a DEEP clean and changing out our filter. We got quotes from a few companies and Universal came in with the best price & service.
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November 2024 by M. S.
I have had nothing but a good experience in dealing with Universal Spas. It's small family run business where they know their stuff and stand behind their word for sales and service. Their prices are competitive and they carry top quality products not only just hot tubs and swim spas but also saunas & even gazebos and some outdoor furniture. I dealt with Jin who really knew her stuff and I got an infrared sauna but I hope to save up and one day get a swim spa!
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May 2024 by Andrew M
Nothing but positive things to say about them from start to finish, and even 3 years later. We had a major leaking issue with our first brand new tub and they replaced it for us without question or hassle. Great for peace of mind as a new buyer. And the couple issues that have come up here and there have been taken care of without any issue or hassle either. Their staff is knowledgeable and very friendly.
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April 2024 by KangHee Lee
We got our dream come true thanks to Universal spa! The owner Jin is super attentive and helpful to meet clients needs. All staffs are awesome always willing to help and available to any questions and concerns. They were very knowledgeable from the start how to install until the end maintenance and care for our swimspa. We have been enjoying it for a year now. We higly recommend this store!
Thank you team!!
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November 2023 by Janet Mossman
Shout out to Universal Spas for coming to our home to get our hot tub working again. Jeremy, the technician. was awesome. He went out of his way to fix the problem!
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June 2023 by Shaohua Chen
In real life, you are not expecting everything go smoothly and nothing go wrong. And no product or installation is perfect, so what is important is to find a team who can respond responsively in case of problems. Universal spa is such a team that you can trust and rely on when help is needed.The owner Jin put my need higher than business profit even herself had other urgency to manage at that moment, the installation staff Jag & Felix are reliable and collaborative in problem fixing, technical expert Jeremy is so knowledgeable and always helpful, as well as Aayush always friendly and polite. Thank you all for your efforts for this important project for my wife and my life.Shaohua
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May 2023 by Graham Edwards
It was a pleasure working with the team at Universal Spas. From our introduction at their newest location we were impressed with their product knowledge and availability of inventory all at a price that impressed us. From sales through delivery and setup we were well taken care of and extremely satisfied. Based on our experience we would not hesitate to recommend Universal Spas to our friends.
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March 2023 by Iris Seabrook
Jin and staff always go above and beyond for our family. I feel like VIP every time I go there and love my Stil 7 hottub so much!! This purchase changed my life! Cannot recommend Universal Spas enough! My tub made my old aching body feel young again.
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February 2023 by M West
I recently purchased a swim spa and hot tub in the past 6 months from Universal Spas. I did visit other spa vendors before deciding to purchase from Universal. I visited both Coast Spas and Jacuzzi. The response time in the sales that Universal Spas provided was second to none! Jin, Aayush and Jeremy were very attentive to every detail in making sure everything was perfect. If you are looking to invest in your backyard get away and get exemplary service from start to finish, there would be only one place I would look....Universal Spas!
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December 2022 by John Bright
Very polite and friendly the owners are amazing to deal with and very reasonable with pricing and the spas they sell are top quality the chemical systems they use are also very simple to use
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November 2022 by Tony Bal
After shopping around for a swim spa and visiting multiple showrooms, I made my decision to purchase from Universal Spa. Vicky the salesperson person was very thorough of explaining the different models and features. The buying and delivery process was very seamless. Justin and Jeremy were very helpful with helping to arrange for installation and giving advice on the setup. The entire team at Universal Spa works well together in providing the best customer service. If your looking for a hottub or swimspa I would definitely checkout Universal Spa.
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November 2022 by Elaine Mitchell
Knowledgeable and confident sale.
Lots of options, if there was issues, we had repairs immediately.
It keeps us coming back. Jin and her staff are great!
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November 2022 by Douglas Osborn
Great people
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September 2022 by Craig Breakey
We bought the Bullfrog A8 model from Universal. We dealt with Vicky. The spa came earlier than promised and for the price promised. Vicky was a pleasure to deal with. The delivery and installation was handled very professionally by Jeremy.We’ve now had it for 3 months. The spa has been operating flawlessly. We find the responsiveness and professionalism from Universal to be top notch.We’re very happy with Universal and very happy with Bullfrog. Bullfrog is a spa like no other.
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July 2022 by Nima Ziraknejad
The team members at Universal Spas are all friendly and helpful. They have a great team including experienced sales people and a very experienced technical person. They have access to the best crane company in town (as far as I know and done my research) which is truly important! They have a nice showroom with a variety of tubs and spas. I’m happy with my purchase and would certainly recommend the people in my network to them.