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October 2024 by Peter Phommahaxay
Just bought my dress shoes a few months ago, wore it once. Asked them if there were anything to or if they could take a look at it, . They refused. Unbelievable horrible customer service and cheap quality leather shoes.
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December 2023 by Natalie Abulail
My mother purchased a gift for me and when she had noticed that one of the pairs had been defective on the bottom of the boot she wanted to either return it or exchange it. She ended up buying my brother a pair of new boots. My brother didn’t like how the boots fit so we went to the store to return it as nothing caught our attention. We were told that it was exchange only because of the “worn item” even thought it was never worn and you could tell that one of the boots were defective, not worn. We didn’t like they sold us something defective and said that it was exchange only. Note to self is check something before you buy it. They don’t have integrity. Horrible location to deal with. I believe Yashika was one of the managers that denied the return. Avoid shopping here. I guess that’s why their average rating for the store is a 3 on goggle.
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September 2023 by Varinder Singh
Ordered shoes online and waited for 1 week. When i visit there the shoes were used. Looks like someone used them for weeks.I was planning to wear em at some special occasion.. No apologies nothing from the girls working there. I mean someone is spending their hard earned money and these guys are giving used old shoes.. And minus score for the girls working here, so unprofessional. They don’t even know the A of customer service.
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September 2023 by Saga transfer
Avoid this establishment at all costs! The staff is a bunch of lazy, impolite individuals who clearly don’t want to work. It’s astonishing how they can treat customers so poorly.
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September 2023 by Creative Media Tube
I can’t believe how unprofessional the staff is at this place. They act like they’re doing you a favor by being there. The lack of manners and willingness to assist is appalling.
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September 2023 by It's Showtime Floor Wrap
Absolutely terrible experience! The staff here seem like they’d rather be anywhere else but here. They were incredibly rude and unhelpful. It’s shocking how they can be so dismissive of customers.
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September 2023 by Helene P
Loved my new shoes. I will patronize again.
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April 2023 by Linda DiStefano
Absolutely amazing customer service at the MacArthur Glen outlet store!! Also love all my shoes and boots purchased at your store! I have many!?♀️
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March 2023 by Taranjeet Pandher
I bought shoes from metro town store it was amazing customer experience I never had before she helped me lot highly recommend her name kowan may be i am wrong she spoke punjabi as well but she was so nice .
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February 2023 by Suhana Gaba
WORST CUSTOMER SERVICE NO BODY WOULD GREET YOU EVEN IN AN EMPTY STORE AND THE GIRL WEARING PINK TOP WAS TOOO RUDE SUNDAY EVENING
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February 2023 by Amy
One of my fav places to shop for shoes but this store particularly stands out because I wanted these pair of shoes all season but they sold out so quickly near me. I called this store and the associate agreed to hold it for my boyfriend to come and pick it up. Literally made my whole new years! Nicest (and funniest/most relatable) sales associates!
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January 2023 by Ames
One of my fav places to shop for shoes but this store particularly stands out because I wanted these pair of shoes all season but they sold out so quickly near me. I called this store and the associate agreed to hold it for my boyfriend to come and pick it up. Literally made my whole new years! Nicest (and funniest/most relatable) sales associates!
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December 2022 by Moe Mensh
No Steve Madden on this location. It's a cinema only!
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September 2022 by Maxine Levasseur
tried on several shoes, sales girl never lost her smile and was happy to help
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September 2022 by Jagvir Pannu
Poor quality shoes…. And very bad service… 1st and last product by SM.