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September 2024 by Frances
Here’s an unsolicited review. Car needed a new windshield and a detail. So happy with the results. But the level of service was the surprise. Courteous Respectful. Friendly. Beyond expectations. The technicians did a superb job The entire experience from the first contact to picking up my car was just really pleasant. Definitely recommend Splashes.
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September 2024 by Mike Bell
Top notch service at reasonable prices.
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September 2024 by Francis Reddy
Amazing service
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September 2024 by Keith S
I have been reluctant to review my experience with this company but I think with the good has to come the bad and mine is not good. I considered what star rating I should give. My head told me 2 so 2 it is. Im not writing this out of anger or hoping to damage a business, this is simply my experience and Im hoping Splashes will look at their processes and act accordingly for future customers.
I brought my brand new, 2 day old car in for an estimate for ceramic coat treatment and was advised by the agent, he knows who he is, no need to name him here…….I was told that with the shape of the front of my vehicle a hood wrap would be helpful to absorb stone chips, I agreed. Several other areas were also discussed and I agreed to get them done too. The cost was $3001.60, NOT rounded off I might add……..
This was last November, perhaps not the best time to do it but I wasnt told to come back in the spring, they took my car in, and 2 days later I got it back. It looked good, not amazing, just good, perhaps My expectations were higher than they should have been but I wasnt expecting bubbles, corners of wrap not adhering well to certain spots. I was assured by the same agent the bubbles would go away. My main concern was a piece of grit underneath the wrap right in the middle of the hood under the wrap. How was that to “go away”? Its under the wrap. Well, it didnt go away. I went back several times for other small issues that were addressed, he pulled out a syringe, poked at the grit and proclaimed it was gone and the wrap “would heal” ….you got it, it didnt heal, I suspect the grit was still there. At this point I gave up and was going to cut my losses and go somewhere else to get the hood rewrapped and check the ceramic treatment. I had lost faith in this company. The rough edges of wrap I dealt with myself.
But before I did go somewhere else I emailed the agent telling him how poor my experience was…….he finally offered to re wrap the hood, 9 months from the date it was done. I had nothing to lose as I was prepared to get it done again somewhere else and pay so he wrapped it. He wanted to clear the air with me he said, well, to me thats a confrontation and I dont do that very well, maybe I was wrong. I went back, I just wanted my car.
Anyway, its rewrapped and 3 days later I cant see any grit as yet but it needs a wash to truly see. The bubbles under the wrap are starting to go away and I will live with it as it is and see how it holds up over the winter.
The moral of my story is to get in writing what they are going to do, what the final product will look like, what if there is dirt under the wrap? Well, maybe Im just being stupid but if you, the vendor install wrap over dirt thats YOUR problem, not mine, if you cant guarantee a smooth wrap, say so BEFORE the job is done, give customers realistic expectations. Not once in this whole saga and several visits in person was a rewrap offered, only after I emailed.
Obviously I will never EVER step foot in there again, they have good reviews but you judge a company on how they treat you when things go wrong and things went wrong and I feel I wasnt treated fairly until the very end. So thats it, winter will be the test for my car and hopefully I can move on.
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September 2024 by Raj Gill
Very poor service . I purchased full wash and cleaning the car and got my car back . They didn’t even dust inside . What a waste of money .
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August 2024 by Lisa S
Went in to get auto glass chip looked at. They were so efficient and it took 20 minutes to fix! I was so surprised as I went to a different auto glass place earlier this year and they told me they couldn't fix it but had to replace the entire windshield. Very happy with Splashes. So quick and so friendly. Thank you so much.
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August 2024 by Lisa Armstrong
Just had a mini detail done and it was an amazing job! We will totally go back again and would highly recommend them .
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August 2024 by Adam Armstrong
We had a mini detail done today. The car looks amazing inside and out! Excellent value! Great customer service! We will definitely be back and recommend Splashes to everyone!
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August 2024 by Dan Johnson
Splashes is the place to go for all detail needs for your vehicle ... They did a stellar job on my wife's car and will be returning to have them do it again !!! High 5 to the splashes team
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August 2024 by Rich W
Took my two year old subie here today and all I can say is WOW!
I met Andy outside the store front, where he did a quick inspection of my vehicle and had me checked in for a cut and polish the next day.
Customer service was outstanding and they called me as soon as my vehicle was ready. When I picked up my car I was simply amazed, my car looked better than when I drove it off the dealership two years ago! They even took the time to buff out a few light surface scratches and dress my wheels.
I would highly recommend this shop to anyone who loves there vehicle. I was so happy I even went back to the shop shortly after picking up my car to deliver some cold beverages for everyone in the shop.
Cheers, Rich
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August 2024 by Agata Klein
I cannot say enough good things about the team at Splashes! Jeff is always super kind and really helpful and friendly. Andy knows his stuff and is meticulous AF with detailing. You can tell they both care a lot, and work hard. Splashes has taken great care of 3 of our vehicles so far (including a really dirty pickup truck) and we are beyond impressed. They also fixed chips in my windshield and did an excellent job. I love the little tote bag with swag, and the shine on our vehicles. The front staff is really nice and the whole team works for your business and makes you feel heard and valued. Highly recommend! Will be coming back, can't wait. ❤️
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August 2024 by Ronald Guthrie
I was very impressed by the outcome of the mini detail and the customer service by Adam. I will choose Splashes everytime. Thanks yall ?
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August 2024 by iamcanadian2121
Good friendly service 2 showed up on time and in an hour my glass in the rv was done.
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August 2024 by Barbara Coghlan
Andy was exceptional & so pleased with the work done to repair our car door dent.
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August 2024 by Terry Baertl
I just had my 19' ski boat ceramic coated, I couldn't be happier with how the boat turned out .Jeff was awesome to deal with and shout out to Andy for the incredible job he did . It's a great feeling when you can tell someone was proud of the job they did . Would recommend Splashes to everyone.
