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July 2024 by Nikki Adshead
I finally found the vitamin I was looking for and was so thrilled to see a place in B.C. carried it. The more local for me the better. However, I never received an email in regards to the order. Only thing I had was a notification through the Shop app. I had emailed twice (nervous I had made a mistake and it was a scam) but got absolutely zero response which left a really sour taste in my mouth. I then tried a different email and asked for a refund because I didn’t know what was happening with it. Next thing I know I get my refund with no explanation. I’m not sure what happened there. If they had responded to my first email to let me know yes the order was good I probably would have waited it out. Can’t say it was the greatest experience unfortunately.
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July 2024 by Ms. S
My go to place, great selection and great prices Friendly staff
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June 2024 by Megan Pawluk
I have ordered online twice now. Great service, easy to order online, super fast and free shipping. I will order online again for sure.
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June 2024 by Riz Ali
Friendly & knowledgeable staff who name always willing to help.
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March 2024 by Cory C
Our favourite health store in Delta/surrey area. The owners are so kind and informative.I highly recommend visiting
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December 2023 by Kim Namoco
I stumbled upon Natural Focus online yesterday morning while looking for a specific flavour of tea of a brand that big name and local health stores in my area did not carry/have in stock. I do not live on the mainland and I figured I had plenty of time for this item to be delivered before the holidays since it is part of a gift. Did NOT expect next day delivery! Wow, just WOW! Incredible customer service, competitive pricing, well packaged, and bonus samples with a lovely hand written note. I will definitely be recommending this place to my friend and will be checking it out for myself too (maybe even one day in person!)
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September 2023 by Ali Sattar
Very knowledgeable shop will definitely recommend them!
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March 2023 by Penny’s Path Pet Wellness
Wow! It is so refreshing these days to find a business who takes pride in fantastic customer service! THIS is the reason I prefer to shop with independent retailers. Thank you so much!
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March 2023 by Vipin Wadhwa
Alex is one of the best owners I have met in this city. Staff is amazing, very kind, polite and helpful. If you are looking for any vitamin, mineral or a supplement, this is one stop shop for you!Thanks guys
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March 2023 by Blanche Devereaux
Alex went out of his way to help my mother find a suitable solution when a product she ordered was discontinued. Her replacement was shipped quickly and arrived promptly. The customer service offered at this store is second to none.
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March 2023 by Pete hellwood
Very knowledgeable and professional, the girls I talked to were well versed with their products and were very helpful sorting out the differences amongst their products. I highly recommend.
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March 2023 by Sapphires1985
Great,knowledgeable, friendly staff. My go too store has eveyting you could ever want.
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March 2023 by Lin Osbourne
Informed and helpful..pleasant shopping experience
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March 2022 by R P L
Being a hospitality specialist with experience of almost 15 years, It is my duty (because uplifting service culture is my mission ) to appreciate and highlight the good work to encourage them to keep doing the same.Which is only possible by uplifting people by acknowledging their hard work to encourage them to keep delivering the best to create this kind of culture around us.I am highlighting Natural Focus today ?I can go on on and about how much I love this place. Been going there for the last 6 years. Staff changed over the years, but the standards of this place have been the same.Alex (owner) has been doing an amazing job when it comes to understanding the needs and concerns of the customers - it’s not about transactions. It’s about interactions to find the best products and information to help people.They go above and beyond to help you. I remember the names of the old great staff.Sasha the new person is a great job. Margret has been such a pleasure to deal with over the last many years.Thank you for making all of us healthy. Keep it up!
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March 2022 by Karanveer Matharu
Michelle there was very helpful. Really helped my fiancé get what she needed to treat her ongoing infection. Very polite and helpful. Highly recommended.
