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November 2023 by Ishika arora
I would usually have a good experience at this store but today it was awful. The employee (Mackenzy) closing the store was so rude. Couldn’t even bother to say hello back, just plainly ignored me. As I go up to the till, this girl has the most unwelcoming expressions on her face while ringing me through. I proceed to pay for my things and she sighs as I hand her cash and proceeds to tell me very rudely “we count the till at 5”. The store closes at 5:30. This store doesn’t accept tap payments and I didn’t have my cards on me. What am I supposed to do when I need products immediately? NOT COME TO THE STORE? I was being so patient during this whole thing and even apologized for handing her the cash.I understand her frustration about already counting the till and having to do that again. But one could at least be polite about it. While leaving I said thanks bye and still got absolutely no response to it just a snarky expression as if she’s telling me to get out.I really hope the management looks into this employee and talk some manners into her cause she absolutely lacks them.
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October 2023 by The Casual Guys
Got what i need, price is better than other supply stores, goto place is here. Very kind workers and good place
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May 2023 by Briar Sarsons
I’ve put off writing a review in hopes that the customer service would change at this location. I hate to leave a bad review however every time I go to this location it seems the customer service has only gotten worse. First of all I understand you need to ensure the people shopping are actual stylist with an account, however the approach in how the staff handles this is just straight up rude. You might get a half hello when someone will yell at you across the store in an annoyed tone asking if you even have an account. Every time I have come into this location I have felt extremely uncomfortable and unwelcome. Secondly every time I have placed an online order I will get a call saying my order is ready. When I go to pick up said order it’s never what I actually ordered, and generally of lesser value without a refund and me not noticing until I’ve left and am back at the salon. This happened on one particular occasion and I wasn’t even told about the replacement (usually the case) Got out to my car and a completely different set of shears of lesser value had been sold again with no refund or explanation. I went back into speak to someone. The “manager” was very rude and not willing to make a phone call to have the proper shears transferred. After going back and forth with her for about ten minutes I gave up and left feeling frustrated as I was stuck paying a higher price tag for a lesser value. After leaving the store the other staff member called me and said she would make the phone call to have the shears transferred and I could pickup within a week! Which was great! But I don’t understand why the manager argued with me for ten minutes over her having to make a two second phone call.overall I’ve given up on this location I will confirm to make the drive out to either Burnaby or Langley location as their staff is willing to help be kind and welcoming.
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May 2023 by Dee Dee
I normally shop here however my experience shopping in this store yesterday august 15 was disgusting.i came in looking for a product i called in advance for and had confirmed stock for. The representative that helped me was not very helpful.there was a unwillingness to help and a lot of attitude.When i came up to the till. I think its normal to ask if we have an account and once i gave her my details shed proceed to ask me if this was indeed my account. I found this very strange as ive never had this experience before.I asked her if this is standard policy as ive never had this experience before. And she proceeded to tell me the store and the staff is new so i assume there has been a turnover.The employee i dealt with was extremely rude and unwelcoming. Definitely avoid if possible.I asked for a bag and she snarked and said flat out no.
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April 2023 by Fade Factory
Good selection of products, supportive staff, Sona is one name I remember but all of them.
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April 2023 by Erin Santos
Excellent service, everyone is always super helpful and gives good suggestions for different types of products!
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April 2023 by Forever Enchanted Studio
Always great service! And have great products to stock up on my professional kit.
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April 2023 by Manpreet Kaur
It was great experience with modern beauty to do shop .The staff is amazing ..Sharon,Prab and micanzy did marvellous job .Thanks team
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April 2023 by Jaspreet Dhillon
I went to modern store today Sheron and prab helped me it helped me it was a great experience with them I highly recommend the guys for this store.
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April 2023 by Jessica Thomson
Love this supply store. Everyone is super helpful and friendly and they always have what I need!
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April 2023 by maria macuja
My first time at this store location because I usually get my goods from my sales rep. Sharon was great to help me. She was very friendly and I would definitely shop here again.
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April 2023 by Tejpal Takhtar
Always a pleasure dealing with staff at this location and amazing staff at the head office of modern beautySales Rep are always a phone call or text away....Always enough inventory on the shelf' for those complaining about not being able to shop here. Don't embarrass yourself publicly, there is a sign out the door that clearly says " for licensed professionals only". 95% of beauty suppliers are required to ask for your license to prove if your hairdresser. If beauty suppliers started selling to general public, local salons would shut down 'Hope this will clarify everything..
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April 2023 by Rebel Angel Lawless
Im a licensed beauty professional for over 35 yrs i had the most amazing experiance with mackenzy sharon at modern beauty supply I have been a loyal customer with modern Beauty for the past 15 years always a pleasure shopping at modern Beauty the girls are a lot of fun customer service and are very knowledgeable in regards to all of the products they sell here
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April 2023 by simran kaur
I love this place, and Sharon is amazing With her knowledge about the products very friendly and Macknzy is awesome she is new but she is getting it really into it. I like it.
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April 2023 by Simronpreet Kaur
It was great having assistance of Prabh at the store and the way she explained the deals and products.Highly recommendedThank you,
