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March 2024 by Scott Gregor
Did a great job on my rear bumper and cleaned the interior very well done. Great updates with text messaging. All the staff were very nice, especially Anna.
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March 2024 by Karl Basi
Unfortunately, I have been rear-ended three times in the past year or so, driving two different vehicles. Fortunately for me, I have used the services of Kirmac Collision at the Newton location in Surrey. Each time, they repaired the vehicle as if the accident had never happened. All the staff are very professional; however, Joban deserves special praise, in particular. He is very courteous and professional. Joban ensures I am updated as the vehicle is being repaired. He turns a bad experience into a positive one. Keep up the great work!
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March 2024 by Marius Malciu (Cohb Faith)
Very professional, quality service
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March 2024 by Arminder Bhandal
Service at the 72nd location was amazing! My vehicle was returned to me in 5 days as opposed to the estimated 11-15 business days. I received my tesla back in better condition than when I first bought it. Further, the staff were extremely friendly and made me feel very comfortable.
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March 2024 by Joi Philpot
My rear view Mirror along with road side and back up camera feel off onto the floor on my vehicle, unable to put it back it I made a appointment I went in Adubasked a few questions and put it back it place. He was extremely nice, professional. Thanks
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February 2024 by M Juan
Had a bad experience with them. Took a month to month to fix my car, almost zero communication with them. I was the only one calling to get updates. Never using them again.
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January 2024 by Ajitesh Sohal
Joban and Shelvin went above and beyond to help me out! One of the best customer service I have ever received!
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January 2024 by G DULAY
Good people
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January 2024 by Danika “Danika”
Polite and friendly staff. Very helpful and knowledgeable.
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January 2024 by BC Firearms Academy Vancouver, Abbotsford, Surrey
100% the best experience I’ve ever had at a body shop. I’ve unfortunately had to visit there twice and I can say but I will never use a difference body shop. Simply amazing. The service is awesome the work is unmatched.
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January 2024 by Pratap Sekhon
Super convenient for Tesla Windshield replacement. They even perfectly detailed my car inside out. (5/5)
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January 2024 by Ankush Kumar
Amazing Service.!!!
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January 2024 by Tom S.
Everything started off great, Got a good loaner car and was looking forward to my Rogue getting fixed. While they had my vehicle I left messages through their website and also phone messages and no-one ever responded to anythng until I did my negative review, (weird). Communication with Kirmac Collision and Autoglass Surrey via email is impossible and they do not reply to texts. I finally got a phone message that my car was ready so I went and picked it up. Everything seemed ok but once I started loading my stuff back in the vehicle when I got home I noticed the interior palstic was old and stained but they kept the rectangular nice looking piece from the old liftgate (which made the rest look even worse). The back of the lift gate did not look right to me but I couldn't quite place it. When my wife looked at it she noticed the decals ROGUE and the SV AWD were not put back on the liftgate! I figured it would be a hassle to deal with them so I was going to just buy them and do it myself but when I saw they are over $150. I said no way.. As my wife and I looked over the car I also noticed the liftgate they just painted had chipped paint on both sides! I don't want to call because then you never have a record of what is discussed (which is most likely why they don't reply to emails) so I dropped by and talked to the assistant manager Arjunveer Kamra and he took me in to the office to discuss my concerns. I realised he was looking over the photos they took in hopes I was lying or wrong about my concerns but I wasn't. He seemed very accomodating and said he would call me same day (Monday June 19/23)or next day (Tuesday June 20/23)and get me in this week to have to repairs done. I emailed him my concerns about how he would get the interior plastic the same color it was meant to be in the first place but as per usual Kirmac doesn't reply to emails. I have not recieved a phone call, text, email or anything else so I had to call ICBC to deal with this issue. Looking at the invoice they charged $2,495.00 for a crappy used liftgate they could paint (FYI: the interior plastic is NOT removable and is part of the liftgate, great thinking NISSAN!) when at this point they may have well have just bought the new one with correct colored interior with Primed exterior for $3824.38 from the dealer (so there must be a cheaper option with correct result). Such bs and the car has lost alot of value with these screw ups. ---- Months later I found out my rear defrost did not work so I took it in to Kirmac again, Workers may not be that smart as they were talking alot of crap (recorded on audio) and trying to blame me for the defrost not working when everything worked before I took it too them. They did order a new glass and put it in but I had to wait a couple or few months for the window to fog up again and it still did not work. Winter was coming so I was running out the summer fluid as best as I can and then I hear a noise dripping inside the back of my Rogue, It was leaking inside on our stuff. Finally took the car to dealer because Arjunveer did not reply to my emails (Found out he blocked my email address after I emailed him, not shady at all)..Dealer said rear defrost was never connected and also a fuse was blown re: from washer fluid fripping inside it shorted out my rear camera (Rear defrost and Dashcam share a fuse location). Dealer also found a broken line in the rear washer sprayer so Now I am out $320.44 from their screw ups and alot of time.
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December 2023 by Chris Hopkins
Although I found the staff mostly pleasant, their quality of service lacks. After having a windshield replaced on a Model 3 Tesla the windshield heating element in front of the camera didn’t work. They found that they had installed a defective part and replaced it. After which both the heating element and the car heater didn’t work. Even though both worked when the car was taken there I was informed the problem was pre-existing. Tesla fixed in less than an hour for $235 out of my pocket and informed me the problem was improper work done by Kirmac.
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December 2023 by Roxy Mohammed
I loved how the reception Anna was so accommodating to my needs & understanding. It was very helpful to have text & email updates every few days in what's going with my vehicle & the progress. I appreciated the manager calling to help me get an appointment into their shop as soon as possible according to my busy schedule with 3 young kids. Overall this 72nd location was very professional & fast. Special thank you to Javid Subedar for helping me understand the whole process, he was very informative & professional.
