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July 2024 by Laddy Sahota
I have been with club16 or 12 years and decided to change good life fitness as they have separate enterance for women section and usually never busy. But the women side enterabce QR scanner never works frok the app. So tell me whats the point of having app or you guys are advertised about the scan from app?
I used the free trail time and loved it. So joined it few days ago so basically app scan bar code is useless or either that scanners isn't best quality. The person working said oh ya it doenst work and he got me kep fob typed one and saod take pic and keep in your phone and scan it it does work. But I tried for 2-3 min today didn't get scan. Glad I had the same car to drive today and the fob was with me or otherwise goto the main entrance from men area and askthen to let you in. So basically women side entrance is unavailable from the app. With amount of fee they charge, I am sure this place can afford a better QR scanner.
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July 2024 by Solomon Gill
Worst locker rooms, they don’t even clean them, lockers have lil hair all over them.. How does a big franchise gym let this be?
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April 2024 by Nicole Cuciz
I am having a horrible experience trying to become a member at this gym. I have been a GoodLife me member for a long time in Ontario.
I moved here and tired to join. I was asked to sign something off computer but it was all blurred and I wasn’t able to read it. I asked what it said the guy at the desk said “he has no idea” or can’t even give me any idea what I’m signing. After this he still charged me $41 dollars to join. Then I tried going to the gym and my GoodLife card which they gave me didn’t work. The guy at the desk then said I’m not a member cause I didn’t sign. I said I have no problem signing I just needed it but blurred out and to be told what I’m signing. I also said I paid $41 so why was I paying that if I’m not a member. I finally got in touch with a manager. She was nice and said that $41 stays in my GoodLife account and when I re register all I have to pay is $20 to re regregister and the $41 will go to my first month. I called again today to try to activate my membership and the guy (the guy is spoke with todays name is Rojan) said he has no idea what she’s talking about and I would have to pay $60. He had a very bad attitude the way he spoke to me as well. This is not a good representation of GoodLife being a a GoodLife member for over a decade this is the worst staff experience I have experienced. GoodLife should make you want to join not the opposite. I feel very deterrred from
This gym as every one of the guys I speak to at the desk seems if I am bothering them and they have no ideas what’s going on. Everytime I walk in they are on phones and I have to wave them down multiple times to get their attention. The manager seems very nice but her employees seems extremely unprofessional and not welcoming or informed on what good life stands for or any of the policies. Please get the manager to reach out to me as soon as possible or the owner. This process has been very unpleasant.
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April 2024 by Dee Gill
March 2024 Edit/update: The backdoor entry for the women's gym has been out of service since January!! and they haven't fixed this. It takes FOREVER for them to fix things. This is a huge inconvenience to women who want to utilize this entrance and infact this entrance was a selling point for me when I joined. So annoying. Each time I inquire.. there has been no progress and I know other women are frustrated as well. Why does it take this long to address something like this ??? now you have to walk through the entire gym to get to the womens side. Smh.
Pros : clean and tidy. Nice equipment. Love that the ladies side has weight machines tailored for a smaller more narrow body making it easier to lift weights. And big plus - you can finally access the womens gym from the back door with your fob so you don't have to go through the entire gym again.
Cons: the spray bottles for cleaning/wiping equipment are BIG TIME watered down. Theres barely any actual cleaning/sanitizing agent in them. I'd like to think that since I pay more for this gym than others in the area - that I would have to worry less about germs/sweaty equipment.
Another big one : the WIFI sucks and they don't do anything to fix it... they're just like " yah we know.... it sucks" uhm..... huh? This is kind of a big deal ..its 2023 - wifi shouldn't be an issue. So I have to use my Data while I'm there which is lame. And there are ways to fix this - they should invest more in getting better more reliable internet. Infact, I wish more people would actually complain about this - bc I have heard other people bitching about this on multiple occasions.
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April 2024 by Happy Cheema
Neat and clean
Good environment supporting staff members
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April 2024 by William
Great gym, lots of free weights in a big space. Clean. Lots of parking. Open 24 hours.
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March 2024 by Simranpreet Kaur
I only got the membership because of their separate entrance for women but ever since i have joined this gym their women door scanner is out of service and its been more than three months now , nobody took care of it. I don’t know what’s the point of having separate entrance when it’s always out of service. Not only me but a-lot of other members are frustrated with this issue.!!
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January 2024 by Prashant Bisnauthsing
Please! Fix the wifi!!!! Please!
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December 2023 by Dilpreet Singh
Great equipment, i got membership ?
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December 2023 by Kassandra Schultz
Visiting surrey and decided to check this GoodLife location out. Very impressed and have come at different times of the day. It's never busy! I can use all the machines I usually use. It's very clean, everyone is either too themselves and polite. Nice front desk guy! Massage chairs are well maintained compared to my normal gym and I'm so happy for that! Definitely will keeping visiting this location when I am in surrey! Happy Holidays ?
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December 2023 by Heather Eustaquio
From 24 Hour Fitness Gym on O’ahu, I’m so blessed to have an exchange program at The Good Life Gym while I visit my home town.Canadian pride: Clean & hospitable!Mahalo (thank you) so much!!!
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December 2023 by Balraj Bhathal
Good gym
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December 2023 by Jay
Well maintained.
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November 2023 by Malhi Bhai
Often times, members dont put weights back and dont wipe down their machines which is very unhygienic. However, A janitor comes around every night and cleans the entire gym so its good to see the gym take actions to ensure cleanliness. Staff at desk is also very nice. Running a 24 hr gym cant be easy but they seem to be doing a good job
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October 2023 by Nasir M
Please fix the sauna
