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October 2024 by Luke
Wheels, Tires, and Alignment Done Right!
Just had some suspension work done, so I needed an alignment—and with winter around the corner, new tires too. Lucky for me, Dale’s had me covered on both fronts!
I ordered the tires, and they came in super fast. They got me scheduled quickly, installed the TPMS, mounted and balanced the wheels, and aligned everything—all for a great price. Highly recommend them!
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October 2024 by Jeff Harrison
Had brake issues and vibration problems in steering wheel. Dale’s fixed all mechanical problems without a hitch. Scheduling my appointment was flawless and work was completed on time as staff had stated. Front of staff were friendly and welcoming. Would definitely highly recommend Dale’s Automotive as your go to mechanic.
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October 2024 by Rocco Langford
Took my car in for a basic alignment after I replaced parts due to a crash my car was in. They quoted me 115 for a pre alignment inspections which they said if it passed they would wave that fee and procced to do the 4 wheel alignment on my car which they quoted me 160 for so the most I should have paid today was 160. They ended up saying my car passed their pre alignment inspection and proceeded to start the alignment then stopped when they found a issue with the passenger side ball joint. They claim the ball joint was installed with the wrong sided ball joint. We did not replace this sides ball joint so unlikely but that is not the issue as it could have been done by a previous owner. They quoted me 200 dollars to replace the ball joint which is a fine price however we wish to do it ours selves as we can by the part for 35 dollars and replace it in a matter of a half hour. The issue is when I came to pick the car up since they said they could not an alignment they came out with the charge of 250! They charged me for the pre inspection despite it passing and moving on to the alignment and the charge me 80 dollars for the not complete alignment since they found an issues they should have caught in the inspection. The manger did not seem to understand the issues with car nor did the front of desk clerk they just repeated what their technician said.
Updated*
The owner reached out to me within 20 minutes of the review looking to resolve the situation. They offered a full refund and for them to look at my car futher free of charge. I then called into ralk to the head manger who delt with the situation very well and restated full refund and offered to install the ball joint do you charge. The manger was really keen on fixing the problume and asked for the full storey over the call. When I took my car in today they were very kind and gave me the full refund well also installing the ball joint and doing the alignment free of charge. I am very happy with how I was delt with and how far they were willing to go to reslove the issuse. Wish my frist experience is better however I can tell that is not how they normally do business as they are willing to go the extra mile make sure your experience is good. Despite the initial situation I will be coming back with my car again because they have proven that they are a business that can be trusted.
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October 2024 by Powerpenguin Penguin
I'm afraid the reviews are inflated. This is not a good ethical business, I wouldn't trust these guys.
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October 2024 by Scott Roeder
I brought my 2022 tacoma in for an alignment and was very impressed with the managers knowledge on my truck and his love for the tacoma. I was also impressed knowing that Dale's does much more than just alignments. Lift kits and lots of accessories were also available if I ever needed them. I will definitely bring my truck amd any other vehicles I own to Dale's in the future.
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October 2024 by Yacku
Very thorough and professional alignment done. They went above and beyond to try and fix a problem most other shops would ignore.
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October 2024 by Matteo Jang
Excellent service as always! Brakes and transmission are working better than new on my 4Runner
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October 2024 by Chris Trevisan
Dales Auto Service is excellent.
It was great getting a video of exactly what was to be fixed on my car, and their estimate was right on the money, as expected.
I received a nice Prius as a courtesy car when my car took a couple days longer to fix.
The manager was friendly and informative.
I would definitely go back, if my car needed anything. :-)
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October 2024 by Doug Mayba
I’ve owned my classic corvette for 10 years and it has never driven so smoothly and responsive before Dale’s shop worked on it. Steering, handling and brakes are like brand new on a ‘69. Great job diagnosing all the rear end problems. My car doesn’t veer off to the left anymore when I brake. I’ve had other specialists work on my car that couldn’t figure it out. Thanx!
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October 2024 by Gregg Baizley BFS
These guys are absolute bandits. I brought my truck in for an alignment after I had the tie rod ends and drag link replaced and they sent me a $6000 quote to replace parts that I’ve already replaced within six months Including the tie rod ends and drag link ends I just replaced! I was told that they wouldn’t do the alignment until the parts that they had quoted were replaced by them so I picked up my truck and took it elsewhere.
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October 2024 by Joah Smith
Absolutely shattered my view on automotive shops. Had to get a alignment after installing a ST Coilover kit on my BMW. These guy's genuinely know their stuff, won't try and upsell any service. Full transparency. Jameson is genuinely such a petrol head, super passionate. Will be coming here for all future alignments!
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October 2024 by David Paget
Excellent service, saved me a ton of money by solving a major problem, highly recommend, friendly and thorough with no surprises.
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October 2024 by Frank Carenza
They do great work and they do it well! Impressed with their service and knowledge of European vehicles!
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October 2024 by Shawna Smith
I made an inquiry on their website for an oil change within a few business days, a representative (Ian I believe) phoned me within the hour and confirmed a drop off date and time. I dropped it off and was greeted (really friendly, Jameson), checked in, and received a text when the car was ready for pickup. They provided a "condition report" which provided some information on their findings after working on my car. It was very helpful. I appreciate they were able to fit me in so quickly and I would not hesitate to return for future vehicle maintenance. Thank you!
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October 2024 by Chuck Dietrich
Amazing shop
